Job Description Job Title: Department / Area: FLSA Status: Revision Date: Job Code: File Name: Supervisor,

Community Programs Healthier Communities Exempt January 2009 S098XE JS098XE

MISSION, VISION, VALUES AND KEY STRATEGIES The roles and responsibilities of this job support the mission, vision, values, and key strategies of the organization. SUMMARY Supervises Community Program Staff. Plans, organizes, and supervises all assigned clinical and program services. Ensures appropriate supervision and case consultation for clinical and nonclinical staff including overseeing and supporting professional staff development. Supervises within established clinical quality standards and quality management plan protocols. ORGANIZATIONAL SUMMARY Reports to: Mgr, Programs Operations Provides Supervision to: Community Program Coordinators, Community Health Workers Primary Customer Groups: Internal/External Patients Served: No direct patient care QUALIFICATIONS EDUCATION and / or EXPERIENCE, LICENSURE AND CERTIFICATION Bachelors in Community Health, Education, Nursing, Social Work or related field and three years recent relevant community program development; or equivalent education/experience. Previous grant writing experience preferred. Familiarity with Microsoft Office products, including Word, Excel, and Outlook. Ability to coordinate care provided by multiple services. Effective written and verbal communication skills. Time management and organizational skills. Maintenance of yearly CPR certification. Ability to make quality, independent decisions. Able to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions. PHYSICAL DEMANDS / WORK ENVIRONMENT The noise level in the work environment is usually moderate. Normal office environment. 70% of time spent sitting, 30% standing. ESSENTIAL FUNCTIONS include the following: Supervises the activities of assigned professional and support staff who are engaged in planning and prioritizing care for individuals and population of patients, focusing on strategies that will promote optimal health within populations. Supervises office operations assuring adequate levels of support for quality clinical care. Monitors clinical activity, staff productivity, and the efficiency and effectiveness of the services provided. Communicates and holds staff accountable to new policies/procedures. Prepares, maintains, and submits reports as required. Maintains files and records. Recruits, schedules, and supervises program / staff volunteers. Maintains documentation of staff / volunteer activities. Assesses the community members/volunteers needs and develops, implements, evaluates and revises teaching strategies/educational programs.

Maintains professional relationship with providers when cases require referral for specialized treatment or to another level of care. Reports problems with providers to provider relations or management staff. Assures clinical staff compliance with credentialing requirements and monitors utilization and referral patterns, clinical case loads and program needs. Coordinates program planning, implementation, and evaluation for programs in collaboration with members of the neighborhood / agencies. Identifies opportunities for philanthropic support to support program objectives. Acts as client advocate, crossing multidisciplinary lines to meet client needs. Communicates, collaborates, networks with and acts as a consultant to other members of the health care team within and outside Spectrum Health. Develops support systems for client population and coordinates program with other systemwide/community support programs. Initiates process improvement studies in order to measure the outcomes and evaluate services. Makes recommendations to improve the quality of services provided. Participates in Hospital/Community community / neighbor issues. committees as member and consultant on

NON-ESSENTIAL FUNCTIONS include the following. Other duties may be assigned. Demonstrates by attitude and action recognition of the importance of interaction with co-workers. Communicates effectively and respectfully with co-workers and staff of other affiliates. Works as a team member helping others as needed to contribute to the overall success of Spectrum Health. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Spectrum Healths mission of Superior Quality Personal Care. Ensures that processes and services are continuously monitored for quality, cost effectiveness, and efficiency. Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility. Ensures that services are provided in accordance with state and Federal regulations, organizational policy, and accreditation / compliance requirements. Performs such individual assignments as management may direct. Establishes and maintains effective working relationships within the organization. Provides information to senior levels of management on the implication of policies and procedures being formulated and recommends specific action. Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature, and attending related conferences, seminars, clinical observations and other related activities. Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Maintains knowledge of rules, regulations, and standards in the areas of specialty related to Care Management function. Attends mandatory meetings and in-services as required for this position. Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.

Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment. Performs other duties and responsibilities as assigned.
These statements are intended to describe the general nature and level of work being performed by the people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The listed duties may be changed at the discretion of the incumbent's supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.