Use Case Name : Scenario: Triggering event: Brief description:

Actors: Related use cases: Stake holders:

Preconditions: Post conditions: Flow of events:

Exception conditions:

Home loan application Request for home loan Customer applies for home loan to the bank When customer applies for home loan, loan officer checks the credit history of the customer, assessor report of home assessment and approves/disapproves the loan. Customer, Loan officer, Credit bureau, Assessor Includes: check credit history, home assessment, Loan approval/disapproval Sub cases: home equity loan, home mortgage loan Loan policy maker: decides the policy norms Assessor: perform home assessment and inform loan officer about the value of the property Credit Bureau: checks the credit history of the customer Customer in form of either home buyer or owner must exist. File customer application Actor System 1. Customer submits his personal details and loan requirements to the loan officer 2. Loan officer verifies 2.1 Verify customer detail customers personal details 3. Loan officer initiates loan 3.1 Start loan process process 4. Loan officer contacts credit 4.1 check credit history bureau to check the credit history of the customer 5. Credit bureau submits the report to loan officer 6. Loan officer contacts assessor 7. Assessor do the home 7.1 home assessment assessment and submit the report about the property value to the bank 8. Loan officer takes the 8.1 Loan approval/disapproval decision whether to approve or disapprove the loan 9. Loan officer informs customers about loan decision 2.1 If customer information is not present with the bank than add customer details in banks database 4.1 According to the customer credit history, If customer has defaulted in the past go to step 8. 7.1 According to the assessors report if any discrepancies found regarding property then a. loan officer can talk to customer about his property, or b. reject the loan application

Use Case Name : Scenario: Triggering event: Brief description: Actors: Related use cases: Stake holders: Preconditions: Post conditions: Flow of events:

Auto loan application Request for auto loan Customer applies for auto loan to the bank When customer applies for auto loan, loan officer checks the credit history of the customer and approves/disapproves the loan. Customer, Loan officer, Credit bureau Includes: check credit history, Loan approval/disapproval Loan policy maker: decides the policy norms Credit Bureau: checks the credit history of the customer Customer applying for auto loan File customer application Actor System 1. Customer submits his personal, vehicle details and loan requirements to the loan officer 2. Loan officer verifies 2.1 Verify customer detail customers personal details 3. Loan officer verifies the requirement of the vehicle 4. Loan officer initiates loan 4.1 Start loan process process 5. Loan officer contacts credit 5.1 check credit history bureau to check the credit history of the customer 6. Credit bureau submits the report to loan officer 7. Loan officer takes the 6.1 Loan approval/disapproval decision whether to approve or disapprove the loan 8. Loan officer informs customers about loan decision 2.1 If customer information is not present with the bank than add customer details in banks database 3.1 If loan officer is not satisfied with the requirement of vehicle then go to step 6. 4.1 According to the customer credit history, If customer has defaulted in the past go to step 6.

Exception conditions:

Use Case Name : Scenario: Triggering event: Brief description: Actors: Related use cases: Stake holders: Preconditions: Post conditions: Flow of events:

Credit card application Request for credit card Customer applies for credit card to the bank When customer applies for credit card, loan officer checks the credit history of the customer and approves/disapproves the loan. Customer, Loan officer, Credit bureau Includes: check credit history, Loan approval/disapproval Loan policy maker: decides the policy norms Credit Bureau: checks the credit history of the customer Customer applying for credit card File customer application Actor System 1. Customer submits his personal details with the application for credit card. 2. Loan officer verifies customers personal details 2.1 Verify customer detail 3. Loan officer initiates credit card process 3.1 Start credit card process 4. Loan officer contacts credit bureau to check the credit 4.1 check credit history history of the customer 5. Credit bureau submits the report to loan officer 6. Loan officer takes the decision whether to approve 6.1 Loan approval/disapproval or disapprove the application for credit card. 7. Loan officer informs customers about credit card decision 2.1 If customer information is not present with the bank than add customer details in banks database 4.1 According to the customer credit history, If customer has defaulted in the past go to step 6.

Exception conditions:

Use Case Name : Scenario: Triggering event: Brief description: Actors: Related use cases: Stake holders: Preconditions: Post conditions: Flow of events:

Home assessment Assessing property value of the home When customer applies for the home loan or home equity When customer applies for home loan or home equity, It is required to know the actual value of the property and hence, its accessing becomes vital Assessor Includes: check credit history, Loan approval/disapproval Loan policy maker: decides the policy norms Credit Bureau: checks the credit history of the customer Customer applying for credit card File customer application Actor System 1. Customer submits his personal details with the application for credit card. 2. Loan officer verifies customers personal details 2.1 Verify customer detail 3. Loan officer initiates credit card process 3.1 Start credit card process 4. Loan officer contacts credit bureau to check the credit 4.1 check credit history history of the customer 5. Credit bureau submits the report to loan officer 6. Loan officer takes the decision whether to approve 6.1 Loan approval/disapproval or disapprove the application for credit card. 7. Loan officer informs customers about credit card decision 2.1 If customer information is not present with the bank than add customer details in banks database 4.1 According to the customer credit history, If customer has defaulted in the past go to step 6.

Exception conditions: