Steven D. Torrence Maple Grove, MN 55311 Home: (763) 416-1609 Cell: (763) 412-2718 E-mail kst1960@aol.

com Management Experience Automotive Industry Dynamic, competitive automotive management professional with 20 years of experience in retail automotive. Imaginative and innovative individual with proven management, sales, advertising, marketing and new business development skills. Broad based experience in retail and wholesale automotive environments. A history of significant profit, volume and customer satisfaction achievements, which illustrates the ability to combine cost control, revenue growth and process improvements through effective staff training and motivation. Strategic Planning Budgeting / Finance Retail Site Development Team Building Staff Development Profitability Improvement Market Analysis New / Used Vehicles Advertising / Marketing

PROFESSIONAL EXPERIENCE GENERAL MANAGER 1. 2. 3. Anderson Auto Group- General Manager 1996-2000/ 2008-2011 Lincoln, NE Van Tuyl Corporation - General Manager 1993-1996/2000-2001 Phoenix AZ, Lincoln, NE Morries Auto Group Director of Operations 2001-2003 Minneapolis, MN

Directly responsible for overall profitability, sales and service for large volume dealerships which generated more than $60 million annually in sales revenues. Defined and implemented long and short- term objectives, oversee and control all daily operations, policy implementation, advertising/ promotions and strategic direction. Set and administered budgets and initiated cost controls to ensure profitability. Recruited, hired and motivated staffs up to 115 including key management and support personnel for sales, finance and insurance, service, parts, and body shop departments. Evaluated overall and individual performance and devised and implemented proactive management training processes. Established departmental goals with management team which were based on an environment of mutual trust and respect and required the highest ethical standards from staff and management. Successful in hiring, motivating and training quality personnel by creating a positive work environment, resulting in increased employee retention and excellent customer satisfaction. Created and implemented a comprehensive employee satisfaction and benefit package Developed consistent and standardized processes and procedures company wide. Reduced total expenses by connecting cash-flow problems, improving inventory turnover and eliminating duplicate or unneeded positions. Instituted Leadership Team consisting of the Department Managers for the development and management of an effective dealership operation.

Provided effective leadership and guidance to Department Managers and dealership personnel to ensure people valuing and departmental operations. Perform annual budgeting, including capital requirements, and implemented monthly forecasting reviews and reports. Ability to manage multiple operations, functions and systems to maximize personnel effectiveness. Coordinated standardized Fixed and Variable operation training programs company wide. GENERAL SALES MANAGER 1. Park Chrysler Jeep 2005-2008 Burnsville, MN 2. Anderson Auto Group 2004-2005 Missouri Valley, IA 3. Walser Chevrolet 2003-2004 Plymouth, MN Recruit, hire and train necessary Variable Dept. employees. Managed profitable New and Used Vehicle departments to maximize gross profit potential and control proper inventory turn. Managed and conducted consistent training programs to ensure proper sales process. Coordinate advertising programs to focus resources on the most effective mediums for maximum return. Managed new vehicle inventory to control floor plan expense. Maintained constant focus on dealership CSI for obtainment of Region Top 10% USED CAR MANAGER 1. Misle Auto Group 1988-1993 Lincoln, NE Managed 150 unit Used Vehicle department. Maximize gross profit and control inventory acquisition and liquidation process. Managed 25 person department consisting of Sales Managers, F&I Managers and Sales personnel. Recruit, hire and train sales staff for maximum proficiency.

PERSONNEL ADMINISTRATION 1. Director State Department of Personnel 1977-1988 State of Nebraska Lincoln, NE Oversee the personnel administration of a 26 department, 30,000 employee State Government Initially appointed by Gov. Bob Kerrey and reappointed by Gov. Kay Orr. B.A Degree in Political Science, University of Nebraska Focus: Personnel Administration Numerous automotive sales training courses Joe Verde Tom Stuker Jackie Cooper Grant Cardone Various NADA sponsored programs