Behavior Rating

Behavior Ratings This section contains items about specific job-related behaviors. Choose one res ponse per item. Using the scale provided, please evaluate the following behavior s as demonstrated by the Participant. If the item is not relevant to the Partici pant's job and activities or you have not observed this behavior, select "Have N ot Observed." 10. Approach problems with curiosity and open-mindedness. 11. Focus on important information without getting bogged down in unnecessar y detail. 12. Identify risks and assumptions in plans. 13. Apply understanding of local business practices and market constraints w hen working within and across countries. 14. Seek to find common ground with others on points of disagreement. 15. 16. 17. Deal constructively with mistakes and setbacks. Make timely decisions on problems/issues requiring immediate attention. Facilitate open discussion to ensure that everyone's viewpoint is heard.

18. Pursues initiatives and actions that positively impact the quality of li fe in communities where Ericsson is present. 19. Foster a sense of energy, ownership, and personal commitment to the work . 20. Identify and anticipate customer requirements, expectations, and needs. 21. 22. 23. Speak in a clear, concise, and organized manner. Ensure that customer issues are resolved. Manage the change process while maintaining operating effectiveness.

24. Encourages others to innovate. 25. Set high standards of performance for self and others. 26. Ensures that deliverables meet quality expectations. 27. Build coalitions or alliances to garner support for ideas and create a f oundation for future influence. 28. Builds buy-in to change by involving those affected and influencing key stakeholders across, up and down the organization. 29. Demonstrate a willingness to take on new job challenges and opportunitie s, even at the risk of failure. 30. Relate to people in an open, friendly, and accepting manner. 31. Foster a culture wherein people feel valued and respected. 32. Break down problems into manageable components. 33. Prudently evaluates ideas based on consideration of time, cost, risk, an d potential pay-offs. 34. Seek out novel solutions to old problems. 35. Prepare realistic estimates of resource requirements (e.g., time budget, headcount) needed to accomplish team or work group objectives. 36. Ask questions to clarify others points of view. 37. Identify how the capabilities, resources, and infrastructure need to be modified for particular regions or countries. 38. Identify action plans needed to accomplish team or work group objectives . 39. Champion new ideas and initiatives. 40. Challenges appropriately before decisions are made, and supports decisio ns after they are made. 41. Do not distort the facts with one's own biases and agendas. 42. Willingly adapt to shifting or competing priorities.

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Anticipates and deals effectively with concerns or resistance to change.

44. Protect confidential information. 45. Ensure that decisions and initiatives are consistent with the organizati on s broader strategies and long-term direction. 46. Ensure a level of customer service that is differentiated from the compe tition. 47. Acts quickly to address problems and capture opportunities. 48. Seek out and learn from people who are different from oneself. 49. Look at issues and problems within the context of the broader global bus iness, not just the needs of one s own country. 50. Provide value to customers beyond their expectations. 51. Do what is right despite personal risk or discomfort. 52. Shows an understanding for the customers customers' needs and trends. 53. 54. 55. 56. 57. ess. 58. Pursue and attract talented candidates for key roles. Challenge "the way it has always been done." Routinely try out new ideas, methods, and technologies. Invite and build upon the ideas and input of others. Communicates a clear link between own areas activities and customer succ Address business governance and ethical issues when making decisions.

59. Work productively in the face of ambiguity or uncertainty. 60. Promote sharing of expertise and a free flow of learning across the orga nization. 61. Promote or assert own positions and ideas with confidence and enthusiasm . 62. Ensure that own positions address others' needs and priorities. 63. Identify and implement the appropriate work structures and processes to accomplish goals. 64. Delegate responsibility and convey clear expectations. 65. Deliver difficult messages and/or information in a candid and straightfo rward manner. 66. Facilitate the effective interaction and contribution of coworkers and e xternal partners. 67. Hold people accountable for achieving their goals. 68. Identify significant cost saving or revenue opportunities. 69. Represents the organization to team members and team members to the orga nization. 70. Integrate and balance big-picture concerns with day-to-day activities. 71. Shape roles and assignments in ways that leverage and develop people's c apabilities. 72. Act with others best interests in mind. 73. Encourage others to set challenging goals and high standards of performa nce. 74. Provide sound rationale to support recommendations. 75. Accept responsibility for one s own performance and actions. 76. Regularly seek feedback and take stock of one s own capabilities to identi fy development priorities. 77. Pursue ways to develop and apply new capabilities. 78. Listen carefully and attentively to others' opinions and ideas. 79. Makes decisions that facilitate sustainable long-term development of the local community. 80. Ensure that initiatives and priorities of own area are integrated approp riately with each other. 81. Show consistency between words and actions. 82. Seek exposure to new ideas and new ways of looking at things. 83. Hold others accountable for developing their people.

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Establish clear, realistic timelines for goal accomplishment. Shows an appetite for understanding the inner workings of people.

86. Hold firm to own position when necessary. 87. Coordinate relevant activities with other countries and regions (e.g., m ulticountry customers, marketing initiatives, supply chains, etc.). 88. Promote commitment to the organization's vision, values, and direction. 89. Demonstrate understanding of the key industry trends and conditions and the implications for one s own area. 90. Converts strong ideas into concrete business opportunities. 91. Consistently searches for ways to improve customer service. 92. Adapt to major cultural differences and social norms regarding the condu ct of business within various countries and cultures. 93. Comes up with new ways of looking at problems. 94. Searches for insights on areas outside of one s own core area of expertise . 95. Provides meaningful contributions & insights to strategy development. 96. Demonstrate resilience in the face of rejection, setbacks, or resistance . 97. Confront actions that are or border on the unethical. 98. Anticipate and develop responses that counter key competitive threats in one s area or business. 99. Discourage we versus they thinking. 100. Seek feedback from customers to identify improvement opportunities. 101. Develop and promote a clear understanding of the customer s business (e.g challenges, environment, SWOT). 102. Draw appropriate conclusions from financial reports and analyses (e.g., costs, volume, profit) to support performance management, pricing, and other rev enue and expense decisions. 103. Convey confidence in others ability to do their best. 104. Act truthfully even when in conflict with own self-interests. 105. Shows an appetite for understanding the inner workings of things. 106. Appropriately involve others in decisions and plans that affect them.

107. Track performance against customer requirements. 108. Generate innovative ideas, solutions, and opportunities. 109. Foster a customer-focused environment. 110. Find ways to extend and apply innovative ideas to enhance business resul ts. 111. Challenges other leaders to be accountable for driving change. 112. Provide honest, helpful feedback and coaching to others on their perform ance. 113. Encourage others to take appropriate risks, and help them deal with the failure of well-reasoned ventures. 114. Seek to understand and address the concerns and interests of others with opposing viewpoints. 115. Apply logic and common sense in making decisions.