Voltas Limited

Employee Satisfaction Survey

This questionnaire is divided into two parts: Part I asks you to indicate your reaction to a number of present practices and policies. Please indicate your response by marking clearly the appropriate slot (one only) with a ' ' Part II consists of questions that require you to be descriptive in your replies. PART - I (Please respond to all the questions)
Rating Scale: SA - Strongly Agree; A - Agree; D - Disagree; SD - Strongly Disagree; No. Statement 1 My job and responsibilities interest me. 2 I am provided sufficient training in accordance with identified training needs. 3 I feel that there are sufficient opportunities for career growth in Voltas. 4 My immediate manager has explained to me my job responsibilities. 5 The senior managers in my company are approachable. 6 The company promotes teamwork. 7 There is a free flow and sharing of appropriate/relevant information within the division/department. 8 I can report unethical practices without any fear. SA A D SD

SA - Strongly Agree; A - Agree; D - Disagree; SD - Strongly Disagree;

No. Statement 9 I feel the compensation in this division/department compares favorably with that of other companies in the industry. 10 My appraisal ratings are fair, unbiased and match my performance. 11 I am proud to say that I work for Voltas. 12 I feel that people in my division / department function effectively inspite of personal differences. 13 Customer complaints are handled quickly and positively in the division / department. 14 My knowledge and skills are fully utilized in my present role. 15 The company provides me with opportunities to learn new skills and develop my abilities. 16 I can approach my immediate manager whenever I need his/her support or help. 17 My immediate manager communicates policies and practices. 18 I find that the company listens to and understands its employees. 19 I find that the company respects the needs of employees. 20 I find that the company keeps me fully informed on what is going on. 21 My immediate manager follows policies and practices. 22 Employees are treated with respect regardless of their job a) by immediate manager b) by the HRD Department c) by the colleagues in Voltas from other divisions / departments 23 I feel free to express my views and grievances to my immediate manager without fear. 24 I have received adequate information about all available benefits to me. 25 Employee morale is high in this division / department. 26 I think that my division / department is customer focused and customer driven. 27 My immediate manager treats all my team members equitably without any favoritism. SA A D SD

SA - Strongly Agree; A - Agree; D - Disagree; SD - Strongly Disagree; No. Statement SA A 28 My immediate manager provides me opportunities to learn new skills and develop my abilities. 29 My work gives me a feeling of personal accomplishment. 30 I have received the training I need to do a quality job in my present role. 31 Senior management gives employees a clear picture of the direction in which Voltas is headed. 32 I am encouraged to come up with new and better ways of doing things. 33 Employees in this division / department are ethical and honest in their dealings and relationships with each other. 34 My immediate manager resolves complaints and problems promptly. 35 Annual increments are based on my performance. 36 The employees in this division / department communicate information, suggestions and feedback to each other. 37 I have been made aware of factors that lead to customer satisfaction. 38 My work environment is pleasant. 39 My immediate manager encourages me to learn from my mistakes. 40 All of us have an equal opportunity to grow on the basis of our performance and skills. 41 I fully know the contents and requirements of the Tata Code of Conduct. 42 I feel that my pay is at par in comparison with people in similar jobs in other companies. 43 My progress and success in the company depends mostly on the results of my performance. 44 I would gladly recommend Voltas as an employer to my friends. 45 My immediate manager openly expresses appreciation for good work done. 46 Senior management shows by its actions that quality is a top priority. D SD

SA - Strongly Agree; A - Agree; D - Disagree; SD - Strongly Disagree; No. Statement 47 I believe action will be taken based on this surveys results. 48 Sufficient effort is made to get the opinions and thoughts of people who work here. 49 My immediate manager does a good job of coaching / guiding me. 50 I feel that senior management is fair in its approach for resolving issues. 51 I find that our company offers equal opportunities regardless of gender, creeds and beliefs. 52 I find that Voltas gives us good employee related benefits. 53 My immediate manager often asks my views and suggestions on work related issues. 54 I feel that senior management is sensitive and attentive to the concerns of employees. 55 The people I work with cooperate to get the job done. 56 I feel that our employees are responsive and sensitive to our customers. 57 I feel that my immediate manager gives me feedback about performance on a regular basis. 58 A high level of trust exists between people at various levels in the organization. 59 The training imparted by Voltas assists in improving the overall performance. 60 I see growth opportunities for myself in the division / department. 61 My immediate manager circulates within the division / department all relevant information received by him/her. 62 New employees are given sufficient briefing to meet job responsibilities. SA A D SD

Thank you for answering these questions. You will now move to the next section, which requires you to be descriptive in your replies. Please be candid. You may use additional sheets, if necessary.

PART II - FURTHER FEEDBACK AND COMMENTS 1) I feel that employees leave Voltas for other organizations

because of the following reasons :

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2) What steps do you suggest that Voltas takes in order to

motivate and retain its employees?

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3) Are there any other issues or concerns not covered in this

questionnaire that you would like to highlight?

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4) Please tell us what you would like Voltas to stop doing, to

continue doing and to start doing that would make Voltas a better employer:
STOP DOING:

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CONTINUE DOING:

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START DOING:

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Thank you for your co-operation