TSA: TWIC Fact Sheet

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TWIC Fact Sheet

Transportation Worker Identification Credential

TWIC Security Enhancement As of April 14, 2009, all US Coast Guard Captain of the Ports Zones are in compliance with TWIC. TWIC adds a layer of security in place that did not exist months ago, significantly enhancing security at ports across the nation. At these ports US Coast Guard personnel ensure workers in secure areas have received a thorough background check and do not pose a threat.

Enrollment Stats

More than 1.1 million workers at our nations ports have enrolled to date and thousands more are processed each week. The TWIC program is progressing steadily and today has more than 150 fixed enrollment centers and has deployed nearly 500 mobile teams nationwide.

Enrollment Center Wait Times TSA is committed to processing all workers who need a TWIC. The program monitors wait times daily and surges resources to ensure workers can apply quickly and easily. We have increased resources, extended enrollment center hours and in some case added additional enrollment centers to achieve our goal of quickly processing workers. The average wait time at enrollment centers nationwide is approximately 21 minutes. Pre enrollment can be done over the phone by calling 1-866-DHS-TWIC or via our Web site at www.tsa.gov/twic to reduce workers wait times.

Enrollment to Activation Wait Time

Typically after enrollment, workers will be contacted via phone or email to pick up and activate their cards in one to four weeks. Activation is critical step in the process to ensure a positive ID of workers by choosing a pin number and obtaining and embedding biometrics on the card.

Call Center Statistics The TWIC call center receives 4,000 calls per day and wait times average less than 1 minute.

Appeal and Waiver Process Of the 1.1 million TWIC applicants to date, approximately 3.5 percent have been issued initial disqualification letters. The letters are mailed to the mailing address provided by the applicant during the enrollment process. It is important that applicants provide a mailing address where they can regularly receive mail in the event that they need to respond to an initial disqualification letter.

http://www.tsa.gov/what_we_do/layers/twic/twic_factsheet.shtm

9/9/2009

TSA: TWIC Fact Sheet

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Workers who receive an initial disqualification letter may request an appeal, waiver, or time extension. We average approximately a 33 day turnaround on providing a ruling to workers who appeal initial disqualification. Waivers average approximately a 55 day turnaround.
Transportation Security Administration | U.S. Department of Homeland Security

http://www.tsa.gov/what_we_do/layers/twic/twic_factsheet.shtm

9/9/2009