G.HAMEEDUDIN Mob #: 91-9164693562,91-9551686817 E-mail: hameeduding@gmail.

com

Objective: To achieve a challenging position, which you can fully utilize and further develop my skills to contribute to the companys development. Current work Experience: Organization Department Designation Duration : Wipro InfoTech : Manage IT (Networking) : Engineer Helpdesk Management : 30th May 2011 till now

Working as an Engineer Helpdesk Management for Wipro InfoTech Mysore handling project of Aircel Business Solutions consisting of around 6572 customers across PAN India connected through Leased Lines, MPLS, and NPLC. Roles & Responsibilities: To maintain and troubleshoot MPLS, point to point lease lines. Handling the Services Engineers regarding hardware issues. Coordinating with vendor to resolve hardware related issues. Troubleshooting ILL Customers complaints using Breeze Max Tool & user level access of Router Basic Configuring and troubleshooting on Cisco & 3com router. Issue related with routing, slowness issue, divert traffic on backup link ISDN and VSAT. Responsible for coordinating with various BSO like TCL, TTSL, Bharti, Tulip, reliance etc regarding various backbone and backhaul (NPLC) links. Troubleshooting issues related to Slowness, High Utilization etc. Responsible for maintaining the MRGT graph utilization for both Wimax and wired. Providing online support to Engineers onsite for troubleshooting problems related to Customer and Base station. Timely Resolution of Escalated Issue .Ensuring Network Uptime of 99.99%.

Previous Work Experience: Organization Department Designation Duration : Adecco Workforce Solutions : Technical (Networking) : Customer Care Executive : Oct10 to May11

Roles & Responsibilities: Responsible for monitoring the status of the Last mile links through WhatsUp Gold monitoring tool. Responsible for status reporting and first level troubleshooting of Aircel Cellular LTD s ILL, MPLS and VPN links. Responsible for polling Backbone and customer links on CACTI & PRTG servers. Responsible for timely escalation of issues to L3 Network and Transmission teams. Taking individual responsibility for resolving network-related issues as an escalation point and responsible for status reporting & first level troubleshooting of Aircel cellular limited MPLS VPN links. Educational Qualification:

Degree B.E (Electronics and Communication Engineering) HSC SSLC

Name Of The Institution Dhaanish Ahmed College Of Engineering St. Thomas Matriculation Higher Secondary School St. Thomas Matriculation Higher Secondary School

Year Of Completion Percentage Secured 2010 2006 2004 65% 71% 66%

Technical Skills:

Cisco Networking : Language known : Tools : Operating system :

Routers configuration and management Basic in C, C++ Remedy Help Desk, Breeze Max Tool, MS Office 2000,2003,XP,2007 Windows 2003 Server / 2000 / XP / Vista

Achievements:

Runners Up in state level volleyball tournament. Zone level winner in Athletics. Sports Secretary of teams in school days.

Personal Details: Name Father Name Date of Birth Nationality Martial Status Languages Known Contact Address : G. Hameedudin : J. Ghousuddin : 25.10.1986 : Indian : Single : English, Tamil, Urdu and Hindi. : 20/2/43, Buddi Sahib Street, Broadway, Parrys Corner, Chennai 600 001

Declaration: I hereby declare that all information stated above is true to the best of my knowledge.

Place: Chennai Date: G. Hameedudin