Matthew Page

XXX ADDRESS XXXX Telephone: XXXXXX Email: XXXXXXXXXXXXXX Professional Profile:

I am an extremely hard working and enthusiastic individual who is self motivated and able to work constructively both solely and in a team. I have excellent communication skills and have consecutively completed projects both on time and within budget. I have a strong understanding of time management and am able to implement my ideas to improve procedures and systems. I am a friendly and approachable worker with exceptional interpersonal and management skills. I am able to adapt to new environments and learn new systems quickly.

Key Skills:
Help Desk Systems Project Management Architecture Research and Implementation Root cause analysis Communication POS Systems CA Suite (DSM, NSM, Software Delivery, Remote Control & ArcServ) Torex POS Solutions Novell Netware, eDirectory, ZENworks Microsoft Active Direcory Unix/Linux Server Hardware (HP, NCR, IBM) PC Hardware Laptop Hardware AS400 Applications BAT / VB Scripting Windows NT/2000/XP/2008/Vista/7 Microsoft Exchange Terminal Services Microsoft Office Microsoft Project Microsoft Outlook Microsoft SQL 7/2000/2008 NCR POS Software HP Sim VMWare (ESXI & vSphere)

Career Summary:
September 2003 Date

Debenhams Retail - Technical Support Analyst

Initially joining the company on the first line support team maintaining the systems in the store from servers to handheld scanning devices across 146 stores in the UK Joined the 2nd/3rd line support team in Oct 2006 for the POS systems, being the end line support for the servers/tills/PCs within the stores. Providing remote and onsite support to external engineers on servers Writing and implementing new procedures for my colleagues and end users Training colleagues on server hardware and software support Implementing scripts written by myself to resolve common issues and standardise fixes with new procedures Managed, and maintained the backup solution in all of our stores Managed and implemented the store server replacement program in our flagship stores using new hardware, software and network equipment Played a key role in a secondment project at our London head office where all users were migrated to a new network environment, trained contractors and improved the migration process Managed, communicated and assisted in fixing business critical issues affecting all of our stores Assisted with rolling out software updates to thousands of devices across our sore infrastructure Taking a leading role when working with other internal systems departments and being the key contact for them Managed and opened 20+ new stores within the UK setting up the new systems and providing support to the onsite Technician throughout the opening. Provided out of hours callout for 5 years, responsible for all stores trading systems

Excellent training capabilities with proven success Consistently providing communication to senior management regarding projects and issue updates

Awards: Awarded 13 Celebrating Successes for going the extra mile in my work, providing long
outstanding fixes and going to stores to resolve critical issues.

June 2001 Sept 2003

Taunton Computer Centre - Software/Hardware Engineer

Advising customers on products and assist them in choosing the correct PC / component Specifying and building computers / servers to order Providing remote and onsite support to business and public customers Ordering and receiving numerous components from suppliers Stock management of our onsite equipment Implementing complete business IT solutions and phone networks Designed and implemented company website along with websites for customers

Formal Qualifications:
BTEC National Diplomacy In Computing Completed all modules with Distinction Somerset College Of Arts and Technology, Taunton, Somerset, England (2001 2003)

Key Modules:

Programming Key Skills Microsoft Office Project Management CAD Drawing

Web design Computer Hardware Database Design Computational Methods

GCSEs 1 B (English)
3Cs (English, Science and Design and Technology) 3 Ds (Mathematics, French and History)

Personal Details: Date of Birth: 11/02/1985 Nationality: British Driving Licence: Full (Clean) Interests and Activities:
I am a keen sportsman, playing for local Football and Rugby teams. I also have a passion for watching and competing in Motor sport. Engineering, Cinema, Reading and socialising are among my various interests.

Languages: English Health: Excellent

References are available on request