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Business Management

Week 1
Topic 1: Introduction to Management Textbook Reference: Chapter 1 Managers and Management

DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo

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Learning Objectives After completing this lesson, you will be able to:
1. Identify common characteristics of organizations. 2. Describe different organizational levels. 3. Interpret the management functions and process activities. 4. State Mintzbergs managerial role.

DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo

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Who Are Managers And Where Do They Work?


Organization
A systematic arrangement of people brought together to accomplish some specific purpose; applies to all organizations. Where managers work (manage).

Common Characteristics of Organizations


Distinct purpose and goals People Systematic structure

DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo

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EXHIBIT 11

Common Characteristics of Organizations

DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo

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People Differences
Operatives
People who work directly on a job or task and have no responsibility for overseeing the work of others.

Managers
Individuals in an organization who direct the activities of others.

DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo

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EXHIBIT 12

Organizational Levels

DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo

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Identifying Managers
First-line Managers
Supervisors responsible for directing the day-to-day activities of operative employees

Middle Managers
Individuals at levels of management between the first-line manager and top management

Top Managers
Individuals who are responsible for making decisions about the direction of the organization and establishing policies that affect all organizational members

DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo

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How Do We Define Management?


Management
The process of getting things done, effectively and efficiently, through and with other people Efficiency
Doing the thing correctly; refers to the relationship between inputs and outputs; seeks to minimize resource costs

Effectiveness
Doing the right things; goal attainment

DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo

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EXHIBIT 13

Efficiency and Effectiveness

DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo

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EXHIBIT 14

Management Process Activities

DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo

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Management Processes
Planning
Includes defining goals, establishing strategy, and developing plans to coordinate activities

Organizing
Includes determining what tasks to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made

DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo

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Management Processes (contd)


Leading
Includes motivating employees, directing the activities of others, selecting the most effective communication channel, and resolving conflicts

Controlling
The process of monitoring performance, comparing it with goals, and correcting any significant deviations

DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo

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EXHIBIT 15

Mintzbergs Managerial Roles

Interpersonal
Figurehead Leader Liaison

Informational
Monitor Disseminator Spokesperson

Decisional
Entrepreneur Disturbance handler Resource allocator Negotiator
Source: The Nature of Managerial Work (paperback) by H. Mintzberg. Table 2, pp. 9293. Reprinted by permission of Pearson Education Inc., Upper Saddle River, NJ. DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo 113

EXHIBIT 16

Distribution of Time per Activity by Organizational Level

Source: Adapted from T. A. Mahoney, T. H. Jerdee, and S. J. Carroll, The Job(s) of Management. Industrial Relations 4, no. 2 (1965), p. 103. DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo 114

EXHIBIT 17

Importance of Managerial Roles in Small and Large Businesses

Source: Adapted from J. G. P. Paolillo, The Managers Self-Assessments of Managerial Roles: Small vs. Large Firms, American Journal of Small Business (JanuaryMarch 1984) pp. 6162. DBA3303 Business Management: Fundamentals of Management Essential Concepts & Applications by Robbins and Decenzo

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