Annie Antony

Mobile: 9910995803
Email : ann_10_cool@yahoo.co.in 105Vrajbhumi,
2nd Floor, Maruti Nagar,
1 Airport Road,
Rajkot-360001

SUMMARY
 Working experience in fully computerized environment..
 6.5 years experience in Administration.
 MBA IT
 B.Sc Medical from Guru Nanak Dev University.
 Ability to Focus on Customer Satisfaction and committed to provide
highest level of excellent customer service.

Objectives :

 To make a long-term career in Automobile sector with a

professional team that believes in taking challenges and building
human relations.
 To grow by enriching my knowledge and my skills through learning
opportunities.
 To leverage my education and work experience to help a business
organization grow

Present Organisation: M/s Castle Toyota, Jalandhar

Designation: Customer Relation Manager

 Responsible for all CR functions at Dealership.

 Strategic Planning for Improvement of CS Level
 Receiving & Resolving complaints of the customers.
 Liasoning with related Departments on critical issues.
 In-House Training of the Staffs
 Co-ordination with the Toyota CR Groups on all CR activities
 Monitoring Customer Satisfaction Level and sharing the complaints with respective
Departments,
 Monitoring PSF calls of both Sales and Service
 Conduct Market Survey (With other departments)
 Target is to delight customer

Achievements: Certificate of Trained Customer Relation Manager Level(1) from

Toyota Kirloskar Motors.

Previous Experience:-
• Worked with M/s Padam Motors, Patiala ,dealership which sale
Chevrolet Brands Vehicles From Jan to Dec, 2006 as Show Room
Manager

Responsibilty:

 Strategic Planning for Improvements of Customer Level Satisfaction

 In- House Training
  Handling Customers for purchase of Car
 Handling Financial Matter
 Handling Motors Insurance
 Sending Reports to the head office.
 Checking and sending Emails

• Worked with Aukland House School, Shimla as “Office Secretary ”

from March 2003 to Dec , 2005

Responsibility
 Interacting with Customer
 Conducting test and Interviews
 Handling Financial matter.
 Checking and sending emails
 Conducting meetings
 All related official works
• Worked with R.K International, as “Personal Secretary” from Dec
2001 to March,2003. R.K International is a Cottage Industry, which
deals with exporting Sports Goods.

Responsibility
 Interacting with Customer
 Interacting with Foreign Delegates .
 All the correspondence through phone / email.
 Dealing with Custom Peoples.
 Making Export documents.

• Worked as Tutor for IELETS & TOEFL for 6 months each in EEL Coaching
Centre and International Education Bureau

EDUCATIONAL QUALIFICATION
Degree Board / Institution Areas of Study
University
Vijayamatha
Secondary Kerala School All the subject
School (X) Education Palakkad
Board

Pre – Degree Calicut Victoria College Science

University
Science.
B. Sc( Medical) Guru Nanak Khalsa College
Dev University Jalandhar
MBA Manipal University, Correspondenc Management,
Sikkim e Business
Application , IT,
Human
Resource

Operating System : MS-Office Courses & Web Centric Course

Applications : (MS-Word, MS-Excel, Power Point,
 MS-Access, HTML, Internet) from Atec Computer
(Front Page, SQL 7.0, Unified Modeling Language,
Programming approaches techniques from NIIT

Experience
Skills
Good experience in communicating with the
Communication customers using E- mail, telephone, SMS &
written.
Has good experience in using MS office
Computers products. Build MS Power point for
presentation. Usage of windows. Very much
friendly with computer
Good experience of keeping the data of the
Analytical customers & give suggestions for better results.
Have unique ideas in dealing with any job
given to me.

OTHER INFORMATION

• Basic comprehension of English & Hindi

• Love interacting with People
• Hobbies include dancing , reading novels & listening songs.
• Hard working.

PERSONAL

Date of Birth : 10 February 1980.

Sex : Female.
Marital Status : Unmarried.
Nationality : Indian
Religion : Christian
Father’s Name : Mr. A. Wilson

Annie Antony