To,

The Commissioner of Commercial Taxes,

Commercial Taxes Department,
Bangalore
Karnataka

Sub: Complaint against trader for incorrect sale bill

Dear Sir,

On 10th March, 2007, I was at the Bangalore Airport departure lounge waiting to catch a
domestic flight. I bought a 200ml packaged juice (Bejois Apple, packaged on 13th
January, Batch number: 07B) with an MRP of Rs. 10 from:

M/s Port Lounge, Unit of PK Hospitality Services Limited, Departure Lounge,

Bangalore Airport, TIN: 29050476982.

The trader charged me Rs. 30 for the same. I asked him whether he knew that he was
committing an illegal act by selling above the MRP. He said that they have to sell above
MRP because of "airport taxes". Overcharging is illegal under the Packaged
Commodities Rules (PCR ), which states that any trader charging more than the MRP
mentioned on the package can be prosecuted. For this offence, I have made a complaint
to the District Consumer Forum, a copy of which is attached with this complaint letter.

I am complaining to th is office for the following offence committed under Section 29 and
Section 76 of the Karnataka VAT Act, 2003:

Refusal to provide a consumer with a correct sale bill mentioning the MRP and
applicable taxes when asked for.

The facts as they took place are mentioned in detail below:

1. The trader took Rs. 30 but did not give me an original sale bill. Upon asking for a
sale bill, he gave me a bill which did not have the name of the item on it. It said
"Power failure" and "Item 1 --- Rs 30".
2. I refused to accept this bill, and insisted on a proper bill. Next he gave me another
bill with just "Juice --- Rs 30" printed on it. The exact item that I had bought,
together with the MRP and the applicable tax heads and amounts w ere not
mentioned.
3. I then asked him to give me a hand made bill mentioning the above clearly. The
trader refused to give me such a bill . After I strongly insisted that he call his
manager, he called his supervisor, one Mr. Prakash whose phone number is
9845482108.
4. I asked the supervisor for a hand written bill mentioning the exact taxes that
constituted the extra Rs 20 above the MRP of Rs 10. He refused to give me a bill
 as well. He also pretended to be ignorant and said that he didn't know anything,
his manager set the prices, etc, but refused to g ive me his manager's name/number
as well.
5. Finally, I got him to write the name of the juice packet on the bill itself with pen
and made him stamp it. A copy of this is attached as proof.

I appeal to the good offices of the Karnataka Commercial Taxes Depar tment to look into
this matter. Such offences are being committed by traders in malls, multiplexes, airports,
etc all over India and it is time we put a stop to it. The trader said that the excess charge is
because of taxes, but refused to provide any sale bill indicating the exact nature of such
taxes. It is quite obvious that the excess amount being charged over the MRP is not
because of taxes, but for personal profit. This unscrupulous behaviour by the trader must
be strongly censured by this department and the maximum penalties under applicable law
should be applied.

I look forward to hearing from you on this matter.

Thanking you,

Yours truly,

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Dt: