www.worldtelecomsummit.

com

World Telecom Summit

9-11 November 2011 Singapore Marriott Hotel

Channeling the latest innovations to address real telecommunications business needs for prot growth and customer satisfaction
Speakers include:
MARK ROSS
Co-founder and CTO Asia Cloud Computing Association

LI M

CHRIS BEUKERS

SVP, Global Customer Operations Actix

CHANDAN GHOSH

Chief of Wholesale Carrier & Enterprise Business Aircel Limited

LIMITED SPECIAL RATES

Dont miss out! for

IT ED

RIC CLARK

Vice President Marketing & Strategy Alcatel-Lucent Asia Pacic

ANDREW MACKAY

Wireless Technology & Strategy Director Alcatel-Lucent Asia-Pacic

NIBHA AGGARWAL
Director, Product Marketing Amdocs Customer Management Group

OPERATOR PASS
SIMONE BRUNOZZI
Technology Evangelist, Asia Pacic Amazon Web Services

OP ER O AT R S PA S

Keynote Speakers:

CONRAD LABONTE

Director of Business Development for Network Solutions, Wireless, APAC CommScope Director, South Pacic Regional CIO Ofce Huawei Technologies

FADI PHARAON

SVP Engagement Practices Ericsson South East Asia and Oceania

SUNIL CHAVAN

Director, Software Group and Cloud, Asia Pacic Hitachi Data Systems

NEO TECK GUAN

COLETTE YEE

RAN FRIDMAN

Market Strategy and Development Leader, Communications Industry, IBM Growth Markets and IBM ASEAN IBM

KI-HO LEE

CHRISTIAN DAIGNEAULT
Chief Technology Ofcer CSL

Senior Manager of Mobile Network Business Unit KT

Head of Global Sales LTE, Network System Sales Nokia Siemens Networks

MOHAN VELOO

Senior Director of Sales Consulting Oracle Communications

MAHESHWAR VENKATARAMAN

NATAL IMAN GINTING

ABHESH KUMAR

Cloud Services Leader PricewaterhouseCoopers (PwC)

ANDREW CHONG

VP, Consumer Operations SingTel

MASAHIKO YABUKI

Director, Consulting PricewaterhouseCoopers (PwC)

Head of Marketing Wholesale & AVP Marketing and Business Solution Wholesale PT Telkom Indonesia (TELKOM)

SVP Strategic Business Development in Global Group, CEOs ofce Softbank Corp.

SISWANTO DASIJO

LIM MING SOON

General Manager, Product Development, Marketing & Sales Telekom Brunei Berhad (TelBru)

PRADEEP KUMAR
General Manager Customer Analytics XL Axiata

ZORAN VASILJEV
Partner Value Partners

Vice President for Technology Master Plan Sub Directorate PT Telekomunikasi Selular (TELKOMSEL)

BRADLEY GAMBILL
EVP and Group Chief Strategy Ofcer SingTel

DAVID AN

CTO, Asia Pacic ZTE

MARTIN BCKSTRM Summit Day 1 & 2 (9-10 November 2011) 4G Track or CEM Track Summit Day 3 (11 November 2011)
Chief Technology Advisor Smart Communications

Cloud Computing Track

Researched & Organised by

CRISTIAN COCOZZA

TEL +65 6671 9202 FAX +65 6725 0768 EMAIL vivian.ho@olygen.com WEB www.worldtelecomsummit.com

Manager of Scouting and Innovative Technologies Telecom Italia

9-11 November 2011 Singapore Marriott Hotel

World Telecom Summit

ABOUT WORLD TELECOM SUMMIT/WHO SHOULD ATTEND

World Telecom Summit 2011 is the must-attend event of the year. Bringing together top level executives and key decision makers of preeminent telecommunications companies from around the world, this is the perfect opportunity to meet the whos who of the telecommunications and mobile industry.
It is the summit that addresses the evolving needs of telecommunications and mobile community. Get up to date with the latest innovations and technological advancements in the industry and gain access to the minds of the movers and shakers of the industry. Meet the industry thought leaders of the telecommunications and mobile sectors Find out about 4G/LTE, customer experience management and cloud computing Discuss the latest innovations, advancement and adoption strategies Understand current trends and challenges surrounding the telecommunications industry Explore the most effective business models to maximize protability Discover the newest products, solutions and technologies in todays market Expand your business reach through a wide variety of networking opportunities World Telecom Summit 2011 is the place you want to be!

ABOUT/WHO SHOULD ATTEND

WHY ATTEND WORLD TELECOM SUMMIT 2011?

WHO SHOULD ATTEND?

If you are looking to get acquainted with top level and senior telecommunications executives or to learn about the visions by telecommunications operator CEOS, World Telecom Summit 2011 is the place to be. Presenting limitless opportunities to network and nd out more about future telecommunications advancements, you will not want to miss out on this exclusive gathering!

World Telecom Summit 2011 Attendee Projection

Breakdown of attendees by Region
Rest of the world 5% Americas 15% Asia Pacic 40%

Europe 20%

Africa 10%

Middle East 10%

Breakdown of attendees by Job Function

Engineering 11% Customer Service 10% Analyst Others 3% 5% Top Management 20%

Sales/Marketing 12% IT/Network 14%

Senior Management 25%

TEL +65 6671 9202

FAX +65 6725 0768

EMAIL vivian.ho@olygen.com

WEB www.worldtelecomsummit.com

World Telecom Summit

9-11 November 2011 Singapore Marriott Hotel

SPONSORS & PARTNERS

SPONSORS & PARTNERS

EXHIBITOR SPONSOR

www.redtone.com/services/tech_purse.php

OFFICIAL ENDORSERS

www.AsiaCloud.org

www.hkwtia.org

www.sitf.org.sg

www.umts-forum.org

RESEARCH PARTNER
www.juniperresearch.com

OFFICIAL MEDIA PARTNERS

Asia Cloud
FORUM
www.4g-portal.com www.4gwirelessjobs.com www.asiacloudforum.com www.balancingact-africa.com

www.snobmagazine.com

www.developingtelecoms.com

www.convergencialatina.com

www.convergencialatina.com

www.corporatenews.com.bd

www.crmxchange.com

www.developingtelecoms.com

www.freewimaxinfo.com

www.m2mnow.biz

www.maverickchina.com

www.mobilewirelessjobs.com

www.mobilemonday.co.id

www.mysolutioninfo.com

www.pmrcorporate.com

www.sipcenter.com

www.technow.com.hk

www.telcomerchants.com

www.developingtelecoms.com

www.telecomkh.com/en

www.telecompaper.com

www.telecomskorea.com

www.telecomwatch.in

www.telesemana.com

www.developingtelecoms.com

www.tvover.net

TEL +65 6671 9202

FAX +65 6725 0768

EMAIL vivian.ho@olygen.com

WEB www.worldtelecomsummit.com

9-11 November 2011 Singapore Marriott Hotel

World Telecom Summit

SUMMIT DAY ONE - 9th November (4G/CEM)

8.30 9.00 9.10 Registration Opening Address by Chairman Keynote - Pioneering Mobile Broadband in Hong Kong Covering Hong Kong with sufcient capacity to sustain growing demand for connectivity CSL, the rst service provider in Asia Pacic to launch 4G LTE Evolution and transformation of mobile broadband networks to 4G Impact on lives at work, home and on the go Christian Daigneault, Chief Technology Ofcer, CSL Keynote Telecommunications Evolution Ric Clark, Vice President Marketing & Strategy, Alcatel-Lucent Asia Pacic 12.30 12.00 Weathering the Paradigm Shift towards Convergence and Multimedia Space Will Telcos Survive by Maintaining Status Quo as Telcos? Inherent constraints of copper infrastructure faced by xed line operators in providing high bandwidth Evolution of bandwidth hungry applications and changing behavior of Internet users Double whammy of decline in voice revenue and cost increments from provision of data and internet Survival strategies and prot maximization approaches to maintain market foothold and take advantage of user behavior Lim Ming Soon, General Manager, Product Development, Marketing & Sales, Telekom Brunei Berhad (TelBru) Networking Delegates Luncheon for Speakers and

AGENDA - 4G/CEM

9.55

10.40 Coffee Break & Networking Session 11.10 Customer Experience Management PANEL and Importance to Enterprises SESSION Customer Experience Management (CEM) story in Asia-Pacic Successful CEM models Moderator: Zoran Vasiljev, Partner, Value Partners Participants: Natal Iman Ginting, Head of Marketing Wholesale & AVP Marketing and Business Solution Wholesale, PT Telkom Indonesia (TELKOM) Chris Beukers, SVP, Global Customer Operations, Actix

2.00 Delegates are advised to proceed to respective streams by 2.00pm. Your punctuality is greatly appreciated.

4G/LTE Implementation
2.00 Challenges and Management of LTE SESSION Implementation KEYNOTE LTE global trends Technological and infrastructure challenges Telkomsels LTE trial case study Calculating future gains and losses of new technologies and challenges to implementation Siswanto Dasijo, Vice President for Technology Master Plan Sub Directorate, PT Telekomunikasi Selular (TELKOMSEL)

4G Track

Customer Experience Management

Customer Service Management for SESSION Wholesale Business KEYNOTE Customer Lifetime Value (CLV) in wholesale business CLV factors in wholesale business Customer service management in relation to CLV and Customer Satisfaction Index Lessons from Telkom in increasing value of wholesale customers Natal Iman Ginting, Head of Marketing Wholesale & AVP Marketing and Business Solution Wholesale, PT Telkom Indonesia (TELKOM)

CEM Track

2.45

Customer Experience Management in Consumer Spectrum Challenges Challenge of carriers when evolving from existing Markets Managing End to End Customer Experience networks to LTE Management Analysis of LTE main spectrums and current Proactively managing the customer experience spectrum allocation worldwide Using customer insights to manage the customer Forecast of future spectrum utilization experience Proposed solutions to challenges Andrew Chong, VP, Consumer Operations, SingTel David An, CTO, Asia Pacic, ZTE Coffee Break & Networking Session Small Screen Strategy to Drive Internet Adoption Handset/Terminal eco system Mobile data platform and content offering Customer proling and segmentation Charging intelligence and exibility Network quality and availability Peter Hamphreys, President APAC, Ceragon CASE STUDY Maximizing the LTE Potential LTE coverage and capacity Global early adopter examples Maximizing Asset Utilization LTE strategy options Ran Fridman, Head of Global Sales LTE, Network System Sales, Nokia Siemens Networks Key Drivers for Customer Satisfaction Detecting customer needs Solution development Chandan Ghosh, Chief of Wholesale Carrier & Enterprise Business, Aircel Limited CASE STUDY Getting into the Head of the Digital Consumer Findings from IBM Consumer Survey of 11,000 communications services consumers on their spending and usage patterns, loyalty and advocacy triggers, and receptiveness to CSPs entry into adjacent vertical markets New business models and customer experiences to capture the attention and wallet of the Digital Consumer Colette Yee, Market Strategy and Development Leader, Communications Industry, IBM Growth Markets and IBM ASEAN, IBM

3.30 3.50

4.30

5.00 5.30

Question and Answer Session End of Day One Summit

Summit agenda is subject to change without prior notice

TEL +65 6671 9202

FAX +65 6725 0768

EMAIL vivian.ho@olygen.com

WEB www.worldtelecomsummit.com

World Telecom Summit

8.30 9.00 9.10

9-11 November 2011 Singapore Marriott Hotel

SUMMIT DAY TWO - 10th November (4G/CEM)

AGENDA - 4G/CEM

Registration Opening and Welcome by Chairman Keynote - Potential Ways for Carriers to Win the Battle of Ecosystems Collision of device, web platform, carrier network and content development ecosystems with trillions of dollars in revenue and hundreds of billions of prot dollars up for grabs among incumbents and new entrants Carriers best defense as strong offense leveraging on proprietary insights and assets to protect and grow carrier share of economic pie Sound strategy for success iterative approach to appropriately marshal resources of third parties Bradley Gambill, EVP and Group Chief Strategy Ofcer, SingTel Keynote What the Future Holds for Telecommunications, Innovations in Telecom Technologies Next generation networks and devices Innovations in telecommunications technologies Martin Bckstrm, Chief Technology Advisor, Smart Communications

11.00

Evolution of the Mobile Landscape PANEL Expanding capabilities and role of SESSION communications technology Balancing social responsibilities with sustainable business Moderator: Zoran Vasiljev, Partner, Value Partners Participants: Bradley Gambill, EVP and Group Chief Strategy Ofcer, SingTel Martin Bckstrm, Chief Technology Advisor, Smart Communications Conrmed participant from Nokia Siemens Networks Managing the Exponential Nature of Customer Experience Effect of multiple connected devices, applications, multiple usage personas, channels and touch points on CEM Rethinking fundamentals of customer management strategies Market challenges and requirements for CEM ecosystems to sustain nancial growth without compromising customer experience Nibha Aggarwal, Director, Product Marketing, Amdocs Customer Management Group Understanding Customer Needs and Positioning of Telcos Customer needs and environment Telcos strength Future of Telco Masahiko Yabuki, SVP Strategic Business Development in Global Group, CEOs ofce, Softbank Corp. Networking Delegates Luncheon for Speakers and

11.50

9.55

12.30

10.40 Coffee Break & Networking Session 12.50 2.10

Delegates are advised to proceed to respective streams by 2.10pm. Your punctuality is greatly appreciated.

LTE Proposition Management and Strategies for Business Effectiveness

2.10 How can Operators Better Capture the LTE Opportunity How LTE enables new and emerging market opportunities How must the network evolve to exploit these opportunities Andrew Mackay, Wireless Technology & Strategy Director, Alcatel-Lucent Asia Pacic Enhancing the Quality of End User Experience with Mobile Broadband Creating a unique customer experience: beyond the speeds & feeds game How MBB can enhance service quality and provide competitive advantage to operators Using 24/7 user updates to boost user experience and business Fadi Pharaon, VP, Head of Engagement Practices, Ericsson South East Asia & Oceania Coffee Break & Networking Session LTE Ecosystem Development of the LTE ecosystem Key enablers for adoption Mohan Veloo, Senior Director of Sales Consulting, Oracle Communications

4G Track

CEM Convergence and Utility Tools

Retention and Revenue Enhancement using Customer Analytics for Telecom Retention strategy and revenue enhancement using predictive modeling End to end automation using: o Reload triggered event based marketing o Customized *123# USSD Menu Pradeep Kumar, General Manager Customer Analytics, XL Axiata Emerging Trends in Managing Costs in Telcos Reassessing operational strategies to maintain margins Managing risks and key insights Maheshwar Venkataraman, Director, Consulting, PricewaterhouseCoopers

CEM Track

2.50

3.30 3.50

Manage Your Customer Experience Not Just Your Network Why managing customer experience must be a key focus for mobile operators Limitations of a network centric approach to optimizing customer experience The customer centric approach: real-time customer measurement, geo-location and trafc management Lessons from the eld and best practice Chris Beukers, SVP, Global Customer Operations, Actix CASE STUDY Successful CEM Convergence for Telcos

4.30

5
5.00 5.30

CASE STUDY Enhancing the Value Location Brings to LTE Voice and Data Realizing the untapped value of location information for Content Delivery Networks Why location is more important for LTE than it ever was for 2G and 3G IP location and LTE the new standard what is means to security, crime and fraud control and to the largest nancial enterprises Conrad Labonte, Director of Business Development for Network Solutions, Wireless, APAC, CommScope Question and Answer Session End of Day Two Summit

TEL +65 6671 9202

FAX +65 6725 0768

EMAIL vivian.ho@olygen.com

WEB www.worldtelecomsummit.com

Summit agenda is subject to change without prior notice

9-11 November 2011 Singapore Marriott Hotel

World Telecom Summit

SUMMIT DAY THREE - 11th November (Cloud Computing)

8.30 Registration 9.00 Opening and Welcome by Chairman 9.10 Keynote - Cloud Computing: present scenario and the future challenges The cloud phenomenon The cloud market Cloud in Telecom Italia New opportunities Points of attention Cristian Cocozza, Manager of Scouting and Innovative Technologies, Telecom Italia 9.55 Taking Business to New Heights with Hitachi Cloud Converged infrastructure Cloud business model Storage as a Service offerings Sunil Chavan, Director, Software Group and Cloud, Asia Pacic, Hitachi Data Systems 10.40 Coffee Break & Networking Session 11.00 The Emergence of Smartphones Cloud computing and telecoms Neo Teck Guan, Director, South Pacic Regional CIO Ofce, Huawei Technologies 11.45 Cloud Communication Center for 4G/LTE Trend of the mobile data trafc and customer demand CCC as a green mobile network for data explosion CCC as a smart network for intelligence infusion Vision for new age of mobile network Ki-Ho LEE, Senior Manager of Mobile Network Business Unit, KT 12.30 Networking Delegates Luncheon for Speakers and 3.20 3.40 2.00 Creating Trust in Cloud; Carrier Grade Cloud Framework and the Cloud Readiness Index Building the cloud on trust and reliability Carrier Grade Cloud Framework and Cloud Readiness Index - the building block of trust Mark Ross, Co-founder and CTO, Asia Cloud Computing Association Challenge and Management of Cloud Security Issues Leveraging on Cloud Computing technology to improve the customer experience and drive innovation Managing privacy, security, governance and legal concerns around large scale Cloud adoption Global insights on enterprise priorities, concerns and challenges Abhesh Kumar, Cloud Services Leader, PricewaterhouseCoopers Coffee Break & Networking Session Closing Keynote Enterprise Cloud Computing The push for adoption of Cloud technologies to foster innovation, reduce costs and improve business agility Challenges to existing infrastructure, complex architecture and operations Strategies to succeed Cloud Computing and Telecom relevance Simone Brunozzi, Technology Evangelist, Asia Pacic, Amazon Web Services CASE STUDY Telco Cloud Computing Service Delivery Question and Answer Session End of Day Three Summit

AGENDA - CLOUD COMPUTING

2.40

4.20 5.00 5.30

Summit agenda is subject to change without prior notice

TEL +65 6671 9202

FAX +65 6725 0768

EMAIL vivian.ho@olygen.com

WEB www.worldtelecomsummit.com

World Telecom Summit

9-11 November 2011 Singapore Marriott Hotel

Sponsorship Opportunities for Dynamic Companies

SPONSORSHIP

World Telecom Summit focuses on bringing together key decision makers and industry thought leaders of the telecommunications sector to harness the power of innovation and advanced vision in the industry. Dedicated to helping delegates address real needs of the telecommunications business, from implementation challenges to customer experience management and prot growth strategies, World Telecom Summit strives to deliver comprehensive and high value resolutions. World Telecom Summit presents unique opportunities to you to expand your business prole on a global scale. High prole association through sponsorship will allow you to demonstrate your industry leadership position, maximize your business capacity and establish new business cooperatives with the luminaries of the telecommunications industry. Contact us for greater possibilities to increase your brand recognition and exposure within the industry. Gain maximum ROI from your marketing spend by incorporating this event into your calendar now and ensure new business engagements for your next quarter.

Who should sponsor?

If you have products or services pertaining to the following technologies, we will like to invite you to be part of World Telecom Summit 2011:
4G/LTE Next Generation Network Next Generation Mobile Broadband 4G/LTE Implementation Smartphones Customer Experience Management M2M Conguration Social Media Utilization Subscriber Database Usage IT/Systems Integration Cloud Computing Cloud Revenue Streams Cloud Security

Maximize your investment and make a lasting impression at World Telecom Summit 2011.

For more information and to secure your place, please call Vivian at +65 6671 9202 or email: vivian.ho@olygen.com

Response form fax back to +65

6725 0768

YES! YES!
Address

I have a leading brand and want to promote it to business leaders and decision makers. Please call me to discuss sponsorship opportunities. I have an exciting product I want to showcase. Please call me to discuss exhibition opportunities.

Organization : : : : : Tel : Fax : Mobile : Name Job Title Email

TEL +65 6671 9202

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WEB www.worldtelecomsummit.com

9-11 November 2011 Singapore Marriott Hotel

World Telecom Summit

SPEAKERS PROFILE

SPEAKERS PROFILE

Abhesh Kumar

Cloud Services Leader

Bradley Gambill SingTel

PricewaterhouseCoopers (PwC)
Abhesh Kumar is from PwC Singapores Technology, InfoComm & Entertainment (TICE) sector and works closely with the PwC regional TICE Industry leader. He has close to 10 years of experience in the technology consulting space where he has helped clients in the enterprise, government and hightech industries across Asia Pacic in identifying, evaluating and implementing the right t of solutions to address business priorities. Abhesh drives PwCs cloud computing efforts in the region bringing together key players from the vendor, data centre and system integrator space, to deliver optimal value to PwC clients evaluating or adopting the cloud model. He sits on various industry boards such as the Singapore Computer Society, Singapore IT Federation, IT Standards Committee and various other Chambers of trade and commerce. Abhesh has worked with several leading technology vendors and service providers to deliver effective, cost efcient and reliable business solutions and is frequently invited to speak from a technology agnostic view on the applicability of various IT frameworks and solutions. He holds a Master in Public Administration and a Bachelor of Computer Science from the National University of Singapore.

EVP and Group Chief Strategy Ofcer

Bradley Gambill is SingTel Executive Vice President and Group Chief Strategy Ofcer. Brad works closely with the senior leadership team and leads the development and implementation of the Groups corporate strategy. His responsibilities include the development of new growth platforms and competitive intelligence, mergers and acquisitions, and new products and services innovation. Brad has more than 20 years of experience in management consulting, strategy and investments. Prior to joining SingTel, Brad was Executive Vice President and Chief Strategy Ofcer of LG Electronics (LGE) in Korea. At LGE, he formulated its competitive strategy and shaped its product and service offerings. He also helmed the expansion of LGE into new high-growth areas and managed its merger and acquisition strategy. Brad was also previously with McKinsey for 12 years as a Partner and recognized thought leader, and with Innosight Consulting, LLC, and during which, he founded Innosight Ventures Pte. Ltd. Brad holds an MBA from the University of Pennsylvanias Wharton School and graduated magna cum laude from Duke University with a Bachelor of Science in Computer Science and Public Policy.

Andrew Chong SingTel

Chandan Ghosh Aircel Limited

Vice President, Consumer Operations

Bringing more than fteen years of experience in the customer relationship and customer experience management space, Andrew Chong is currently Vice President for Consumer Operations at SingTel. He leads the customer service operations and is responsible for the development, implementation and improvement of service experience space into SingTels businesses as a key business strategy. Prior to joining SingTel, Andrew was Head of Customer Service, Training and Credit at Maxis, where he was responsible for customer service, credit management and customer value management (loyalty marketing and customer lifecycle management). At Shell, Andrew coordinated and managed its worldwide customer service assurance comprising of teams in US, Europe, Latin America, Asia Pacic, Oceania and South Asia, as the Global Head of Customer Service Assurance. In that capacity, he ensured sustained operational excellence and drove continuous improvement programs across Shells order-to-cash process globally.

Chief of Wholesale Carrier & Enterprise Business

Chandan Ghosh is the Chief of Wholesale Carrier & Enterprise Business of Aircel Limited. He is responsible for the growth of Aircels Enterprise & SME Business, and Global Wholesale & Long Distance. Chandan began his career as a service engineer over 30 years ago and is now widely regarded as a senior telecom expert in the global wholesale business. He held various senior positions in major telcos around the world, including British Telecom, AT&T and Bharti Airtel, prior to joining Aircel. In 2002, Chandan started Bharti Airtels International Wholesale & Carrier Business after the government of India broke VSNLs monopoly by liberalizing international long distance telecoms. Chandan is regularly invited to speak at telecom events worldwide and holds prestigious advisory roles in several international telecom bodies, inuencing global telecommunications trends. He graduated from Bombay University with a degree in Electrical Engineering.

Christian Daigneault CSL

Andrew Mackay

Chief Technology Ofcer

Christian Daigneault is the Chief Technology Ofcer of CSL Limited since 2007. Since this time with CSL, Christian has orchestrated a full network transformation that enabled a few industry rsts and several technology awards: the rst All IP HSPA+ network in 2009 and the rst LTE/DC-HSPA network in 2010. The implementation of these technology innovations at the right time ensured that CSL customers enjoyed the best broadband experience to meet continuously rising expectations while at the same time reducing the cost of operation. Christian came to CSL with a strong telecommunications background in developing and operating wireless networks in Canada, China, Brazil, Algeria, and Europe. Prior to joining CSL, Christian was Deputy CTO for Wataniya Telecom, the largest operator in Algeria. Before that, Christian was the Director of RF Engineering and Operations at Telus Mobility in Canada, and Director of Technology for Telesystem International Wireless in several of their international operations, developing wireless networks in Europe, Asia and South America. During that period, he successfully launched a TDMA network in Brazil for Claro Digital, was instrumental in deploying the rst foreign joint venture GSM network in China with China Unicom in Hunan Province, and was responsible for the development of the Dolphin Tetra network in the United Kingdom, Germany and France. Christian holds a Bachelor of Electrical Engineering Degree from the University of Sherbrooke (Quebec, Canada) and is a Fellow member of the Institute of Engineering and Technology.

Wireless Technology & Strategy Director

Alcatel-Lucent Asia-Pacic

Andrew Mackay is Alcatel-Lucents Wireless Technology and Strategy Director for the AsiaPacic region. In his current role, Andrew works with telecommunications operators and regulators, advising them on technology trends and best industry practices. He works closely with the Alcatel-Lucent Wireless CTO and Standards groups and R&D of Bell Labs on wireless technology strategy for the region. Andrew has over ten years of experience in Wireless Technology design, optimization, performance and planning. Prior to joining Alcatel-Lucent, he worked for Philips Test & Measurement as an engineer on test and calibration systems. Andrew holds a rst class honours degree in electrical and electronic engineering from Canterbury University, New Zealand, and a post-graduate diploma in Business Administration.

Chris Beukers Actix

SVP, Global Customer Operations

Chris Beukers is Senior Vice President of Global Customer Operations in Actix. He oversees customer operations including sales, professional services and customer support, making use of over 20 years experience in the wireless and IT industries. Chris began his career with Compaq Computer in Europe and later led sales and services operations for Centigram and Lotus/IBM across Asia Pacic. Most recently, Chris held executive roles in sales and marketing in a number of venture-backed wireless companies including @Motion, now Openwave; Valista, now AePONA; and QPass, now Amdocs.

TEL +65 6671 9202

FAX +65 6725 0768

EMAIL vivian.ho@olygen.com

WEB www.worldtelecomsummit.com

World Telecom Summit

9-11 November 2011 Singapore Marriott Hotel

SPEAKERS PROFILE

SPEAKERS PROFILE

Colette Yee IBM

Market Strategy and Development Leader, Communications Industry, IBM Growth Markets and IBM ASEAN
Colette Yee heads the Market Strategy and Development for the Communications Industry at IBM Growth Markets. With her extensive global experience in CRM, BSS and Business Intelligence, she drives strategic market direction, engages industry analysts and media, consults with customers, and extends IBMs market and thought leadership in the Smarter Communications and Customer Experience arena. Prior to joining IBM, Colette held various senior strategy, solution marketing, product management and market development roles in the US Headquarters of Amdocs, Siebel Systems and Utopy, and the Asian Regional Centers of S1Corp/FICS, Infor/SSA and SiemensNixdorf, where she has built a successful track record of leading teams in delivering solutions for the Communications and Media industries. Colette holds an MBA from the Wharton Business School and a Computer Science degree from the National University of Singapore. She has spoken at numerous industry events including Gartner CRM Summit, Annual CRM in Telecoms, Moscow CRM Show, Helpdesk Institute Conference, Optimizing Customer Experience conference, Call Center Week and has been published in various industry publications.

Fadi Pharaon

SVP Engagement Practices

Ericsson South East Asia and Oceania

Fadi Pharaon was appointed Head of Engagement Practices for Ericsson South East Asia and Oceania in 2011, heading all presales and customer engagement capabilities, covering the entire Ericsson solutions, services and product portfolio. Prior to the appointment, he was President and Country Manager for Ericsson Singapore & Brunei, responsible for all of its business with local operators and regional activities across Asia-Pacic. Fadi has prior experience from South East Asia as Ericssons Head of the Multimedia and Systems Integration unit and also served as Head of Marketing, Strategy and Business development for Middle East operations. He also took part in the dynamic Chinese telecom market leading the Service Creation & Mobile Media division at Ericsson Greater China. Fadi has over twelve years of management experience in the elds of Mobile Broadband, Revenue Management, Service Delivery Platforms, Value Added Services, Telecom Management and Systems Integration. He was also Senior Vice President for Swedishbased mobile solutions company, Melody Interactive Solutions, and Director of Ericssons Mobile Internet Marketing & Sales unit. Fadi holds a Master of Science in Computer Science from the Swedish Royal Institute of Technology and a Master of Business Administration from Heriot-Watt University.

Conrad Labonte CommScope

Ki-Ho LEE KT

Director of Business Development for Network Solutions, Wireless, APAC

Conrad Labonte is CommScopes Director of Business Development for Network Solutions, Wireless in Asia Pacic. He advises mobile carriers on technology and business issues, validated using comprehensive business case modeling, and new revenue generation methods by leveraging intrinsic untapped information contained in mobile operations. Conrad has over 20 years of experience in the Asian telecom industry on wireless solutions, media/telecom applications, including IMS and NGN, services and middleware. He also has extensive familiarity with product development, having worked with service providers in Europe, Australia, Asia-Pacic, and Canada. Prior to joining CommScope, Conrad was Director of Redknees APAC business, Managing Director of CELAsia and Nortel Networks Director for Wireless ASEAN/Pakistan business.

Senior Manager of Mobile Network Business Unit

Ki-Ho Lee is a senior manager at the access network development team of Mobile Network Business Unit in KT. His research interests are in cloud communication center in the view point of CoMP (Coordinated Multi-point Tx/Rx), signal processing, and related protocols. Ki-Ho received the B.S., M.S. and Ph.D. degree in electrical engineering from the Korea Advanced Institute of Science and Technology (KAIST), in 2001, 2003, and 2007, respectively. He is also a member of IEEE and KICS (Korea Information and Communications Society).

Lim Ming Soon

General Manager, Product Development, Marketing & Sales

Telekom Brunei Berhad (TelBru) Cristian Cocozza Telecom Italia

Manager of Scouting and Innovative Technologies
Cristian Cocozza currently serves as Manager of Scouting and Innovative Technologies in the Technology Plan & Standard Coordination department of Telecom Italia Labs (TILAB). His role is to oversee the selection of innovative companies and solutions that can be introduced in Telecom Italias network. Cristian is also responsible for the coordination of access and transport networks evolution inside the Telecom Italia Technology Plan. Cristian received his degree in Telecommunications Engineering from Politecnico di Torino in 1999 and joined TILAB, former CSELT, in 2001. After some years as an analyst in the economics and regulation department, he joined the business development group managing the business exploitation of various research projects and leading the support of Telecom Italia Group Venture Capital activities through the investigation of technical due diligences.

Lim Ming Soon joined TelBru in 1998 and has been the General Manager since 2006. In his capacity as the General Manager, Ming Soon leads the Product Development, Marketing and Sales units with a focus on the growing broadband market in Brunei Darussalam. Successfully strategizing and executing marketing strategies, he facilitated TelBrus twenty percent annual growth and cultivated its lead with a market share of more than fty percent in the broadband market. Under his portfolio, Ming Soon also helms the QoS and QoE broadband improvement and introduced WiMAX in B-Mobile Communications, a subsidiary of TelBru, as Deputy CEO and brought about an increase in customer reach. In addition to Product Development, Marketing and Sales, he also heads the Broadband Operations & Maintenance unit, overseeing network integrity and quality in B-Mobile Communications and TelBru to ensure seamless integration of both operators. Ming Soon graduated from the University of Coventry with a Masters degree in Communications Management as a Chevening Scholar in 2005.

David An ZTE

CTO, Asia Pacic

David An leads ZTEs Asia Pacic Marketing Center as its Chief Technology Ofcer based in Singapore. He brings more than 18 years of experience in the area of wireless telecommunications. David has represented ZTE as a key speaker in many ITU and infocommunication conferences and exhibitions. Prior to joining ZTE, he held various senior management positions in other leading telecom vendors.

TEL +65 6671 9202

FAX +65 6725 0768

EMAIL vivian.ho@olygen.com

WEB www.worldtelecomsummit.com

9-11 November 2011 Singapore Marriott Hotel

World Telecom Summit

SPEAKERS PROFILE

SPEAKERS PROFILE

Maheshwar Venkataraman
Director, Consulting

Mohan Veloo

PricewaterhouseCoopers (PwC)
Returning from a 2 year secondment to PwC UK, Maheshwar Venkataraman is a Director in PwC Singapores consulting team leading the Telecom and Shared Services practice. Mahesh has led several large advisory projects ranging from feasibility studies, business case development, design and build of Shared Service Centres, reviews of Managed Services Contracts and Managed Capacity Contracts in outsourced models for telcos, CRM process design, cost optimization, operational process improvement, billing system implementation, revenue assurance to operations optimization. Maheshs selected service experience include leading cost optimization projects for a telecom operator in Philippines resulting in over US$11million in annual savings, performing revenue assurance for leading operators in India, UK and South East Asia, heading the revenue assurance team in Hutchison Telecom, and conducting shared service feasibility studies, location assessment and implementation for the roaming operations of a large European telecom operator.

Senior Director of Sales Consulting

Oracle Communications

Mohan Veloo leads the sales consulting team for Oracle Communications Asia Pacic and Japan based in Singapore. His team provides technical expertise to Oracles Communications customers. As an Oracle veteran, Mohan has worked in various roles for Oracle across Asia Pacic in the communications industry. These include delivery to product presales to solution architecture to sales. Prior to joining Oracle, Mohan worked in communications and media companies in the US including Cisco Systems & Time Warner as well as various startups in the San Francisco Bay Area.

Natal Iman Ginting

Head of Marketing Wholesale & AVP Marketing and Business Solution Wholesale

PT Telkom Indonesia (TELKOM)

Mark Ross

Co-founder and CTO

Asia Cloud Computing Association

Mark Ross currently serves as the founder and CEO of CloudGarage and co-founder of the Asia Cloud Computing Association. He has over 20 years of senior-level technology management and Board level experience with multi-national nancial service companies. Mark also serves on the Board and as a senior level advisor for several start-up companies. Mark is a recognized technology innovator. He was most recently awarded the 2009 IDC innovation award for his work using softwareas-a-service solutions. Publications of his work have appeared in numerous journals and periodicals and have also been the basis for a Computer World case study. Mark completed an engineering and economics degree from Carnegie-Mellon University. He holds a Masters degree in Finance and International Business from New York Universitys Stern School of Management and from Hautes Etudes Commerciales - a top European business university based in Paris, France.

Natal Iman Ginting is the Head of Marketing Wholesale and AVP Marketing and Business Solution Wholesale in Telkom. As the Head of Marketing Wholesale, Natal prepares and monitors the wholesale and business solution markets for Telkom. His responsibilities also include development and implementation of marketing for domestic and international interconnection, and network and data communications. Natal has considerable experience and expertise in marketing strategy and business development for both enterprise and wholesale telecommunications market in Indonesia. He graduated from Universitas Sumatera Utara in Industrial Engineering and holds an MBA in Business Administration from the University of Birmingham.

Neo Teck Guan

Director, South Pacic Regional CIO Ofce

Huawei Technologies

Masahiko Yabuki Softbank Corp.

Neo Teck Guan is currently working at Huawei Technologies as Director in the South Pacic Regional CIO Ofce. He has spent the last few years focusing on Cloud Computing, engaged in consulting Huaweis Asia Pacic clientele on Cloud Computing solutions. Teck Guan has 21 years of experience in the IT industry. Prior to joining Huawei, he was with Hewlett-Packard (HP) for 9 years, during which, Teck Guan oversaw major outsourced IT projects including Singapore Government accounts and was also directly involved in closing several multi-million dollar outsourced IT deals in the AsiaPacic region.

SVP Strategic Business Development in Global Group, CEOs ofce

Masahiko Yabuki is the Senior Vice President of Strategic Business Development in Softbank Corp. He is responsible for the development of strategic businesses of mobile internet services in both Softbank Corp. and Softbank Mobile Corp. with international players. Prior to joining Softbank Group in 2004, Yabuki was the Country General Manager of Japan in UTStarcom Inc. As the rst Japanese employee of UTStarcom, he established the UTStarcom organization and ofce in Japan and generated substantial amounts of sales of network products in Japan. Yabuki was also previously with Japanese trading rm, Kanematsu Corp., for nearly 20 years, in charge of Asian business development including telecommunications projects. Yabuki graduated from Kobe University of Commerce with a Bachelors Degree in Economics and Management.

Nibha Aggarwal

Director, Product Marketing

Amdocs Customer Management Group

Nibha Aggarwal is currently Amdocs Customer Managements Director of Product Marketing. With almost 20 years software industry experience, Nibha has played a key role in major technology companies in transforming markets, developing products, and exploiting untapped opportunities. Prior to leading the product marketing efforts for Amdocs Customer Care, she previously founded a company to provide speech selfservice solutions to call centers and has been working in the SaaS CRM space for many years, spanning areas such as sales automation, marketing automation and call center automation. Having spent the last decade in marketing and executive management, Nibha now focuses on nding new and emerging markets for nascent technologies and commercializing new and underutilized technologies, as well as translating market knowledge and insights into executable strategies.

Martin Bckstrm

Chief Technology Advisor

Smart Communications and PLDT

Martin Bckstrm is the Chief Technology Advisor of Smart Communications and Philippine Long Distance Telephone Company (PLDT). He possesses over 20 years of strong experience in Wireless Data and has a track record in managing technology, products and solutions that support business requirements. Prior to joining Smart and PLDT, Martin was Vice President for Technology APAC Innovation Centre at Ericsson, where he was responsible for driving product and systems innovations. He was also Head of Radio Technology Development and was the principal designer of GPRS and Packet PDC. Martin has worked with the latest technology developments like UMA, GSM over IP, mobile GSM systems and improved GSM architecture.

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TEL +65 6671 9202

FAX +65 6725 0768

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WEB www.worldtelecomsummit.com

World Telecom Summit

9-11 November 2011 Singapore Marriott Hotel

SPEAKERS PROFILE

SPEAKERS PROFILE

Pradeep Kumar XL Axiata

General Manager Customer Analytics

As XL Axiatas General Manager of Customer Analytics, Pradeep oversees the strategies for the improvement of business performance in the Customer Lifecycle. He specializes in the development and implementation of Data Driven Acquisition, Retention and Revenue Enhancement Strategies making extensive use of statistical and stochastic techniques. Prior to joining XL, Pradeep worked with Vodafone India as Manager of Customer Value Management. He graduated in 2004 from the Indian Institute of Technology, Mumbai with a Bachelors Degree in Aerospace Engineering.

Siswanto Dasijo

Vice President for Technology Master Plan Sub Directorate

PT Telekomunikasi Selular (TELKOMSEL)

Siswanto Dasijo joined Telkomsel in 1992 and has held the position of Vice President for Technology Master Plan Sub Directorate since 2009. He leads the transformation of the network and infrastructure strategy through the development of Telkomsels Master Plan by means of network deployment strategy consisting of investment modeling, technology selection, technology lifespan, frequency strategy and features requirement analysis. Siswanto has held several leadership positions within Telkomsel and was previously Senior Manager of Infrastructure Development in the Telecommunication Infrastructure Division and Assistant Vice President of Infrastructure Integration in the Network & Solution Directorate. He graduated from the University of Indonesia with a bachelors degree in computer science.

Ran Fridman

Head of Global Sales LTE, Network System Sales

Nokia Siemens Networks

Ran Fridman currently leads the Global LTE Sales at Nokia Siemens Networks with more than 10 years of experience in the telecommunications industry. He is also responsible for the worldwide sales of both FDD and TDD LTE. Prior to this role, Ran led the global sales of packet networks baring global sales responsibility for Nokia Siemens Networks third party business and the companys packet core business. Since joining Siemens in 2001, Ran has lled senior positions like Head of Technical Sales for Metro Ethernet products and various R&D roles. In Nokia Siemens Networks, he has held several sales and sales support positions including heading the global sales of Radio Transport, global sales support of the Broadband Access Division, and orchestrated the migration of mobile operators to IP. Ran holds a Bachelors degree in Computer Science from the University of Tel Aviv.

Sunil Chavan

Director, Software Group and Cloud, Asia Pacic

Hitachi Data Systems

Sunil Chavan is working with Hitachi Data Systems as its Director of Software Group and Cloud for Asia-Pacic. Sunil brings more than 15 years of experience in the IT industry, working in various capacities from enterprise sales and marketing to business development in new economy growth markets across Asia. He previously held another senior management post in Hitachi as Director of Content and File Services. Sunil has worked extensively in FSI, Telco and Airline vertical in the region. He has vast experience in enterprise content management strategy implementation. Prior to joining Hitachi, Sunil worked with Oracle to develop the SMB business in ASEAN region. He has worked with Interwoven Inc, as Regional Manager for South Asia, and was later promoted to Country Manager for India operations. Before Interwoven, Sunil worked with Mphasis Software (EDS Group Company) as Regional Manager for South Asia.

Ric Clark

Vice President Marketing & Strategy

Alcatel-Lucent Asia Pacic

Ric is currently responsible for Marketing, Strategy, Public Affairs and Strategic Growth Accounts for Alcatel-Lucent in Asia Pacic. With over 30 years experience in the telecommunications industry, Ric held a number of senior positions in the industry prior to joining Alcatel-Lucent in 2006 as Chief Technology Ofcer Australia and New Zealand. He was Chief Operating Ofcer for National ICT Australia (Australias ICT Research Centre Of Excellence), Managing Director of Ericssons Research and Development company, Ericsson Asia Pacic Lab Australia and held various senior roles with Philips Mobile Communications. He has also acted as Director for several ICT start-ups and participated in Australian Federal and State Government and University advisory groups. Ric was a long standing member of Innovation Australias R+D Tax Concession Committee and on industry advisory committees of University Of Technology Sydney and RMIT University Melbourne engineering faculties. He remains on the Advisory Committee of Bell Labs and University of Melbourne Centre for Energy Efcient Telecommunications collaboration. Ric holds a Bachelors Degree in Manufacturing Engineering from Swinburne Institute of Technology, a Graduate Diploma in Software Engineering and is a member of the Society of Manufacturing Engineers and the Australian Institute of Company Directors.

Zoran Vasiljev
Partner

Value Partners
Zoran Vasiljev joined Value Partners in 2009 as a Partner in the Middle East and North Africa Region. He has led extensive consulting, operational and management projects in market assessment, corporate and business unit strategy, mergers and acquisitions, strategy-based transformation, marketing, sales effectiveness, CRM and program management for Middle East, East Europe and South East Asia telecommunications and technology sectors. Prior to joining Value Partners, Zoran was the Director of Telecoms Practice for Arthur D. Little in the MENA region. He was founder and CEO of Afnitiv Consulting and Head of Business Strategy for StarHub. In addition, Zoran has specialized industry experience in telecom sector liberalization and growth strategy development, business development and strategic investments, corporate and business planning, and privatization and restructuring. He has authored a number of articles on industry topics, such as Case for Customer Centricity, Sustainability beyond Telecoms, M&A in MENA, and is a frequent speaker at TMT industry events. Zoran holds an MBA from Marshall School of Business and a degree in Computer Information Systems for Business from University of Southern California in Los Angeles. He speaks Serbian, English, German, Italian and Russian.

Simone Brunozzi

Technology Evangelist, Asia Pacic

Amazon Web Services

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Simone Brunozzi is a truly passionate technologist, involved in IT and computing since an early age. He joined Amazon.com in March 2008 in the role of Amazon Web Services Technology Evangelist for Europe, to raise awareness about Cloud Computing and help developers build applications. In January 2010 he relocated to Singapore, becoming the rst AWS Technology Evangelist for the APAC region. Since 2008, Simone has been a very popular speaker in Europe, United States, Asia and Oceania, speaking at more than 260 events (and collecting a huge amount of airline miles). Simone is regularly invited as a speaker to major conferences all around the world.

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