Professional Documents
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Travel Insurance
Policy number 645212362
Please take all pages titled 'Certificate of Insurance' with you on your trip to show proof of insurance if required.
Cover details
Single trip travel insurance Length of trip in days Departure date Return date Countries to be visited 15 7 July 2011 21 July 2011 Cyprus
Total premium
The premium includes Insurance Premium Tax at the appropriate rate where applicable.
58.15
Period of cover 13 June 2011 to Mr JA Burgoyne 87 Abbey Road Middleton, Manchester M24 6HQ
This is the policyholder's primary residence
Address details
About you
21 July 2011 Issue date 13 June 2011 Policyholder Mr JA Burgoyne Medical conditions declared? Yes
If you would like to add any of the additional cover options please call us.
Declaration
The information shown on this Schedule is agreed between you and Saga to be an accurate record of the insurance details, which have been used to form the basis of the contract between you and the Insurer.
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Please note that failure to disclose any pre-existing medical conditions will result in any future claims being declined.
Claims helplines
Medical assistance
These declared medical conditions are included in the premium quoted and are therefore covered under the normal terms and conditions of this policy. There is no cover for any claims arising due to a pre-existing medical condition of any person not named on the policy whose health may affect your decision to travel or cut short your trip, for example a non-travelling close relative.
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Travel Insurance
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Making a complaint
If you have a query or complaint about your Saga Travel Insurance policy, please contact the Customer Service Department, Saga Services Limited at Middelburg Square, Folkestone, Kent CT20 1AZ or call 0845 302 0211. If the matter is not resolved to your satisfaction or you wish to make a complaint, you can contact the Customer Relations Department, Saga Services Limited at Middelburg Square, Folkestone, Kent CT20 1AZ or call 01303 771160, fax on 01303 771347, or e-mail us at services.customer-relations@saga.co.uk. The Financial Ombudsman Service may look into your complaint if you remain dissatisfied after we have issued a final response. You can write to them at: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0800 0234 567 or 0300 1239 123. Saga Services Limited is covered by The Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS website: www.fscs.org.uk.
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Travel Insurance
Policy number 645212362
Marketing policy
Saga may share your personal information, including your medical data, with other Saga and Acromas Groups of companies and their partners. We may use it for the preparation of quotes or to inform you by post, SMS, telephone, fax or e-mail about offers, products and services that may be of interest to you. We will do this unless you contact us or you make use of the regular opportunities that we provide you with, to confirm which channels and products you do and do not wish to use or hear about, or unless you tell us you prefer not to receive direct marketing.
Fees
Changes to policy details or cover may result in an administration fee of 7.50. Please note that if you amend your policy mid term and have paid by credit card or cheque, we will be unable to refund any amounts of 5 or less. Similarly, we will only request any charges from you if the amount is over 5.
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Limit
Any circumstances you were aware of prior to your 5,000 trip Any travel arrangements made using Air Miles or similar schemes Any costs which are recoverable from elsewhere Claims due to strike or industrial action planned at the time you booked your trip Internal UK flights including flights to the Channel Islands, Northern Ireland or the Isle of Man 1,000
Claims due to strike or industrial action planned at the time you booked your trip Internal UK flights including flights to the Channel Islands, Northern Ireland or the Isle of Man
215
Abandonment Proportionate refund of unused non recoverable costs, should you have to abandon your trip Delayed baggage Benefit for temporary loss of baggage on your outward journey Lost, Stolen or Damaged Baggage Cover for loss or damage to personal belongings
You must check in at the specified time and have travelled to the airport/port/station As per Cancellation 5,000
250
300 single article limit 500 valuable limit Losses not reported to the police as soon as possible when discovered
2,500
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Limit
10,000,000
Illness as a result of a tropical disease where you have not had the recommended inoculations Hospital and repatriations costs which have not been authorised by our Medical Emergency Assistance Service
Any leisure or sport activity not listed as being covered in your Policy Booklet As per Emergency Medical and Associated Expenses 1,000
A reduced rate applies to those under 16 years or 30,000 over 70 years of age
Any claim if your trip is booked as part of a package holiday Any costs which are recoverable from elsewhere
5,000
Any costs which are recoverable from elsewhere 1,500 Any costs where the transport operator has offered reasonable alternative travel arrangements Losses not reported to the police as soon as possible when discovered
350
Reduced rate of 300 for cash Losses not reported to the police as soon as possible when discovered
500
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Limit
Any claim if your trip is booked as part of a 1,500 package holiday Any claim for scheduled flights not booked in the UK Any costs which are recoverable from elsewhere, i.e credit card issuer Your cat or dog has not been left in the care of a relative, friend or professional carer
300
1,000
1,000
Any leisure or sport activity not listed in your Policy 2,000,000 Booklet Your ownership or occupation of land or buildings (except occupation of temporary holiday accommodation) The insurer will only cover claims which occur 50,000 during the period of insurance and have reasonable prospects of succeeding Any matter you realised may have occurred before entering into this contract Any costs incurred before your claim has been accepted Please refer to the 'Legal Expenses and Advice' section of your Policy Booklet
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Right of cancellation
If after 14 days you have not cancelled your policy, we will assume that you have accepted the terms and wish your policy to continue for the agreed period of cover. If this policy no longer meets your needs you have the right to cancel it at any point during its duration but no refund of premium will be available. You can telephone us on 0845 302 0211 or write to us at Saga Services Limited, Middelburg Square, Folkestone, Kent, CT20 1AZ to cancel your policy. Cancellation is effective from the date your letter is received. Saga Services Limited may cancel this policy by giving you seven days notice by recorded delivery letter. We will send this to your last known address.
Making a claim
For medical emergencies call (+44) 20 8763 4878 from abroad and 0845 300 3555 from the UK. For all other claims call 0845 300 3560 from the UK and (+44) 2920 320 808 from abroad. For legal expenses and advice call 0845 366 1100, 24 hours a day, 365 days a year.
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