Professional Documents
Culture Documents
December 2011
Executive Summary
Last year researchers at Cubate produced the first in a series of papers on timely topics. In December 2010 our Mobile Giving paper (accessed via: http://www.scribd.com/doc/45037335/CubateMobile-Giving-Paper ) entered public debate on the potential of new technology to galvanise and increase the UK populations giving habits. The paper entered wide ranging forums being mentioned in online journals such as the ThirdSector and Philanthropy UK while also entering UK Government dialogue through the Cabinet Offices Green Paper on Giving. The goal of the second paper in Cubates series is to make use of our global philanthropic experience, exploring examples of how organisations and NGOs have utilised mobile technology to help deliver sustainable services in the developing world. It will examine and highlight case studies while primarily focusing its attention on activity within the African continent. The paper goes on to suggest that the main benefit of mobile technologies is the facilitation of good peer to peer dialogue, flow of resources and increased transparency across the developing world. Especially in regions previously hindered by severe infrastructural challenges. Resting its attention on the use of mobile phones in microfinance schemes it calls for concerted action to help realise mDevelopments full potential in the area of microfinance and mobile money transfers. The use of mobiles in development is simply one dimension of the age of technological empowerment and the increasing personalisation of technology. As this occurs we usher in the onset of the data economy and the social web paradigm.
Mobile Connectivity is the single most important instrument for Development we have
Jeffrey Sachs Director of the Earth Institute at Columbia University Author of The End of Poverty: Economic Possibilities for Our Time
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Contents Page
Mobiles for Development ....................................................... Error! Bookmark not defined.
Mobile Connectivity is the single most important instrument for Development we have .............. 1
Mobile Statistics - Africa ................................................................................................... 7 Which sectors do mDevelopment schemes already function in? ........................................ 8 Evolution of Mobile Technologies ..................................................................................... 9 African Case Studies ....................................................................................................... 10
FARM-Africa ...................................................................................................................................... 10 FrontlineSMS \o/ ............................................................................................................................. 12 JamiiX Social Exchange ...................................................................................................................... 14 The SHM Foundation ........................................................................................................................ 14
Scope for Mobiles in International Development ............................................................ 15 Section Three Peer to Peer Microloans in International Development Error! Bookmark not defined.
Microfinance History......................................................................... Error! Bookmark not defined. Case Study Kiva The cutting edge of peer to peer lending ............... Error! Bookmark not defined.
Benefits and Drawbacks of Mobile Money .............................. Error! Bookmark not defined. Existing cases of African Mobile Giving and Lending Schemes . Error! Bookmark not defined.
Case Study GiveDirectly .................................................................... Error! Bookmark not defined. Case Study - Musoni the first exclusively Mobile and cash free Microfinance Institution ...... Error! Bookmark not defined.
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http://econ.worldbank.org/WBSITE/EXTERNAL/EXTDEC/EXTRESEARCH/0,,contentMDK:21882162~pagePK:64 165401~piPK:64165026~theSitePK:469382,00.html (accessed 22/11/11) 2 http://www.un-ngls.org/spip.php?article3511 (accessed 22/11/11) 3 http://www.unicef.org.uk/Latest/News/Report-2011/ (accessed 22/11/11) 4 http://www.unicef.org.uk/Latest/News/Report-2011/ (accessed 22/11/11) 5 http://www.globalpovertyproject.com/infobank/women (accessed 22/11/11)
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During the past two years David has been working alongside Dame Stephanie Shirley and the other Ambassadors for Philanthropy. He is featured on the website: http://www.ambassadorforphilanthropy.com/d_erasmus.html
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However, there is little doubt that there is a new and growing force at work in International Development
which has the potential to introduce a paradigm shift. Matthew Bishop and Michael Green term this new sphere of philanthropic activity Philanthrocapitalism. They note that this movement is focussed around successful wealth creators who apply business techniques and 9 ways of thinking to their philanthropy tackling the worlds toughest problems through effective giving. The buzz words which dominate dialogue highlights their businesslike approach; giving is strategic, market conscious, impact orientated, knowledge based, often high engagement and is always driven by maximising the leverage of the donors money. Seeing themselves as social investors, not traditional donors, some engage in venture philanthropy. As entrepreneurial individuals they love to back social entrepreneurs who offer innovative solutions and 10 promise impact, expansion, sustainability and further job creation. Philanthrocapitalists are also increasingly trying to find ways to harness the profit motive to achieve social good.
New initiatives are using business-orientated approaches to ensure that money is spent efficiently and effectively to increase economic opportunity in Latin America, Africa and U.S. cities.
Bill Clinton (Clinton Global Initiative)
Eradicating Polio makes economic sense...the Global Polio Initiative could save the world up to $50bn over the next 25 years...showing that smart investments in health and development can pave the way to amazing success.
Bill Gates (Bill and Melinda Gates Foundation)
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A paper outlining our views on the DNA of philanthropy can be accessed through the following link: http://www.scribd.com/doc/30168902/The-Future-of-Philanthropy-Giving-in-a-New-Generation 8 http://www.bbc.co.uk/news/uk-politics-12599969 (accessed 22/11/11) 99 Matthew Bishop & Michael Green, How Giving Can Save the World; philanthro-capitalism (A&C Publishers Ltd, 2008) pp. xi 10 Ibid. pp. 6 11 The Big Issue July 25-31, 2011 No. 959 Bill Gates, Making Polio the first disease to be eradicated pp. 23
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to be taken care of they need to be given the chance to fulfil their own potential. Too many projects create dependence that helps no one in the long run. Jacqeline Novogratz, extract from The Blue Sweater.18
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http://www.acumenfund.org/ten/ (accessed on 20/09/2011) http://query.nytimes.com/gst/fullpage.html?res=9806E6DF163EF933A15757C0A9619C8B63&sec=&spon=& &scp=2&sq=patient%20capital&st=cse (accessed 20/09/2011) 14 http://www.acumenfund.org/about-us/what-is-patient-capital.html (accessed on 20/09/2011) 15 The Acumen Fund, ON THE GROUND Acumen Fund 2009/10 Annual Report (New York, 2010) Can be accessed online at;http://www.acumenfund.org/investment-story/annual-report.html 16 th Interview carried out with James Wu, part of the European Team of Acumen Fund on 20 June 2011 17 http://blog.acumenfund.org/2011/09/12/the-brand-essence-of-impact/ (accessed on 20/09/2011) 18 Jacqueline Novogratz, The Blue Sweater Bridging the Gap Between Rich and Poor in an Interconnected world (Rodale Inc, 2009) pp.123
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Source: ITU World Telecommunication/ICT Indicators database ICT4D/m4d With penetration rates rapidly rising, Ken Banks poses the question, If mobiles truly are as revolutionary and empowering as they appear to be particularly in the lives of some of the poorest members of society then do we have a moral duty, in the ICT for Development (ICT4D) community at least, to see that they fulfil that 23 potential? At Cubate we find this question a highly provoking one and are presently carefully examining ways we could add our mobile knowledge into the mix to see how Mobile technology can be fully utilised to help tackle endemic causes of global poverty.
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Susan Teltscher, Head of Statistics, Telecommunication Development Bureau, ITU via MobiThinking; http://mobithinking.com/interview-susan-teltscher-itu (accessed on 26/10/11) 20 Ken Banks, Mobile Technology and the Last Mile, Innovations Journal, Vol 6, Issue 1, pp. 8 http://www.kiwanja.net/media/docs/Innovations-Last-Mile.pdf (accessed 14/11/11) 21 Global Mobile Statistics 2011, MobiThinking, February 2011 http://mobithinking.com/stats-corner/global-mobilestatistics-2011-all-quality-mobile-marketing-research-mobile-web-stats-su 22 Susan Teltscher, Head of Statistics, Telecommunication Development Bureau, ITU via MobiThinking; http://mobithinking.com/interview-susan-teltscher-itu (accessed 26/10/11)
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Key ICT indicators for the ITU/BDT regions; http://www.itu.int/ITUD/ict/statistics/at_glance/KeyTelecom2010.html (accessed 26/10/11) 25 http://www.bbc.co.uk/news/world-africa-15659983 (accessed 14/11/11) 26 http://www.guardian.co.uk/global-development/poverty-matters/2011/jun/24/activate-mobile-phoneafrica-development?CMP=twt_gu (accessed 10/10/11) 27 http://www.kiwanja.net/blog/2011/11/the-networked-society-forum-in-tweets/ (accessed 14/11/11) 28 ITU World Telecommunication / ICT Indicators Database; (accessed 27/10/11) 29 SokariEkine, SMS Uprising; Mobile Phone Activism in Africa (Fahamu books, 2010) pp.x 30 Ibid.pp 6 31 http://www.cherieblairfoundation.org/uploads/pdf/women_and_mobile_a_global_opportunity.pdf (accessed on 31/10/11) 32 Ibid
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http://www.guardian.co.uk/media/activate-conference (accessed 21/10/11) http://www.guardian.co.uk/global-development/poverty-matters/2011/jun/24/activate-mobile-phoneafrica-development?CMP=twt_gu (accessed 10/10/11) 35 http://www.unfoundation.org/what-we-do/campaigns-and-initiatives/mobile-technology/technologypartnership.html (accessed 10/10/11) 36 http://www.gsmworld.com/our-work/mobile_planet/development_fund/ (accessed 17/10/11) 37 http://www.polis.cam.ac.uk/cghr/research_sms.html (accessed 17/10/11)
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Source: Vital Wave Consulting. mHealth for Development: The Opportunity of Mobile Technology for Healthcarein the Developing World. Washington, D.C. and Berkshire, UK: UN Foundation-Vodafone FoundationPartnership, 2009 pp. 20
However within the field of International Development, debate continues over the most appropriate and sustainable form of mobile technology to be utilised within the African context. While larger multilaterals can often afford to use more complex models, Ken Banks, founder of Kiwanja.net, advocates using basic mobile phone models that are not dependant on the internet. In Zimbabwe, where there is currently 3 per cent internet penetration if your amazing, whizzy mobile tool needs the internet you have lost 97 percent of people before you start. When the Dillon Dhanecha's company tried to distribute training through the internet in Rwanda, it fell into the trap Ken Banks described we were developing short YouTube clips and so on, but I was in Rwanda a few weeks ago and trying to access our site from my Smartphone, and it just wasnt happening. Grassroot NGOs often need simple and affordable models. FrontlineSMS are quick to acknowledge that there are different ways to tackle rural and urban poverty and different mobile models for different communities. While remote and rural area (those traditionally most vulnerable to African Case Studies abuse and exclusion) need something that does not require a lot of infrastructure and is Flexible, Lightweight and Approachable. If you are looking to interact with urban areas mobile web applications and Smartphones could aid 1 work. For example see: http://www.praekeltfoundation.org/young-africa-live.html
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Operational Countries: FARM-Africa works in South Sudan, Ethiopia, Uganda, Kenya and Tanzania. The Project: The use of mobile telephony in delivering community based decentralised animal health services
in Mwingi and Kitui Districts, Kenya.
Objective and Results: Kenyas Kitui and Mwingi districts experience the worst food insecurity in the
Eastern Province with more than 60% of people living in poverty. Poor awareness of animal health, combined with a bad communication and transport infrastructure required that an alternative animal health delivery system be implemented. To improve farmer livelihoods FARM-Africa implemented the Kenyan Dairy Goat and Capacity-Building Project (KDGCBP). The main objective was that animal diseases, which threaten goats and other livestock, would be carefully monitored, diagnosed and treated quickly. FARM-Africa approached the Safaricom Foundation to provide a telecommunications structure with the hope this would enable Community Animal Health Workers (CAHWs) to connect with Animal Health Assistants (AHAs). The use of telecommunications helped improve communication between CAHWs and AHAs, overcoming the infrastructure challenges experienced in the arid districts. The use of mobile phones reduced transaction costs (the cost of farmer and vet transport and the cost of their time travelling). Case referrals and diagnosis took place over the phone, often via SMS which meant farmers no longer had to walk long distances. Reporting and monitoring of CAHWs / AHAs performance was made a lot easier. Mobiles played a key role in fighting livestock disease outbreaks. Outbreaks could be reported quickly and were more likely to be contained by the veterinary departments. The KDGCBP beneficiaries were also more informed about the environment around 42 them, particularly in relation to the livestock market.
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What are the main advantages have you found in the use of mobile technology in your grass root projects?
The main advantage is the new interconnectedness that mobiles bring, especially for remote and
rural areas. Mobiles make communication much more effective. Data on markets is critical to disseminate, effectively helping enter farmers into a broker position mobiles have a role to play in this. The use of pooled community knowledge means that barriers in literacy and lack of resources can be overcome.43
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http://www.farmafrica.org.uk/what-we-do/what-we-do (accessed 17/10/11) FARM-Africa Partnering for Growth Annual Review 2010/11 (London, 2011) pp. 4 41 Ibid, pp. 8 42 FARM-Africa Keeping up with Technology: the use of mobile telephony in delivering community based decentralised animal health services in Mwingi and Kitui Districts, Kenya Working Paper (London, 2007) pp. 18/19 43 Interview carried out with the Programme Operations Manager and Head of Communications from FARMAfrica Head Offices, Cliffords Inn, Fetter Lane London 25 July 2011.
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What main hindrances have you experienced? In some cases picture SMS have been experimented with to speed up the accuracy and diagnosis time, but the cost of sending images via mobile remains an issue.44
At the beginning of the project the remote districts of Mwingi and Kitui did not have mobile phone networks. Therefore the project was reliant on Safaricom gradually installing more aerials. Mobile handsets also require regular charging of their batteries, which is not easy for the CAHWs as they operate in areas without electricity. They had to rely on neighbours with solar panels for their handsets and a cost is usually incurred through this. Table 1: The below table displays the cost of KDGCBP organising a meeting for 30 CAHWs Description Without Mobile With Mobile SMS Travel (700 km) Driver Salary (2 days) Official Salary (2 days) Subsistence (2 days) SMS Cost Calling Cost Miscellaneous Total 35,000 2,000 4,000 8,000 0 0 5,000 54,000 0 0 0 0 75 0 50 125 Calling 0 0 0 0 0 600 100 700
Note: All costs are in Kenya Shillings (KES) when 1 = KES 136 Table 2: Average cost of a CAHW or AHA referring a case to a supervisor (this can also be applied to the cost of a farmer seeking veterinary service) Description Without Mobile With Mobile SMS Transport SMS Cost Calling Cost Time spent (10 Hours**) Total 400 0 0 500 900 0 2.50 0 0 2.50 Calling 0 0 20 0 20
**The distance to reach a veterinary advisor was long and time consuming.
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Ibid.
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FrontlineSMS \o/
Founder: Ken Banks
Operational Countries: FrontlineSMS software is being utilised in over 80 countries including Kenya, Zimbabwe, Malawi, Nigeria, South Africa, and Egypt.
At the root of developing FrontlineSMS was a desire to better communications and provide tools to enable the efficient exchange of information. FrontlineSMSs software enables a computer (desktop or laptop) and mobile technology to become a two way messaging hub and efficient feedback loop. This allows non profits working in developing countries to run automated text messaging services within rural and communication-challenged environments. You can use the software with very little skills and experience and once the software is 45 downloaded and installed to a mobile there is no need for the internet access. As an organisation FrontlineSMS does not deploy the software but simply makes it available to existing grass root organisations. Their role, therefore, is one of building tools but then allowing local people who own problems to solve them. Since its launch in 2005,with a single user to Zimbabwe, FrontlineSMS has been utilised by NGOs on over 80 countries and has been downloaded more than 19,000 times. Different areas of activity include SMS: Credit, Learn, Medic, Legal and Radio with the software being made more functional for each sector.
First Project: ReclaimNaija- the Monitoring of the 2011 Elections Objective and Results: The objective of ReclaimNaija was to enhance the
participation of grassroots people, organisations and local institutions in promoting electoral transparency, accountability and democratic governance 46 in Nigeria. In the past citizens have been extremely frustrated by missing names, seeing ballet boxes stuffed, or even stolen and witnessing other types of fraud. In 2011 grass root organisations joined together in an effort to provide the electorate with a way to report on the elections in real time. RecliamNaija documented how citizens where experiencing the elections by using FrontlineSMS to receive SMS reports, while Ushahidi (an online crowd source mapping tool) was utilised to visually map the election reports. NITS Limited, a Nigerian company helped set up the technical side of the monitoring system. During the January 2011 Voters Registration Exercise, ReclaimNaija received 15,000 reports from the public over two weeks. Although the platform offered reporting via email and phone calls, they found that SMS was the most utilised medium both during the Voter Registration Exercise and the aborted National Assembly Elections. This was 47 credited to the familiarity and high penetration rates of mobiles. Reports became a viable source of information for the Independent National Electoral Commission (INEC) who collated information from ReclaimNiaja in real time. Observations and concerns from specific areas where 48 then cross checked and sent on to other EU monitoring bodies. Ken Banks comments the idea that everyday citizens could actually report things changed the way people thought about how to go about trying to swing an election...that has had a wider impact all around the world. This was the first time African NGOs were able to monitor their own elections using mobiles and will, no doubt, set many future presidents.
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http://frontlinesms.ning.com/video/video-frontlinesms-curry-stone-design-prize-winner (accessed 10/11/11) http://reclaimnaija.net/cms/about-us/mission-a-objectives (accessed 12/11/11) 47 Ibid. 48 http://news.bbc.co.uk/1/hi/technology/6570919.stm (accessed 12/11/11)
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http://www.frontlinesms.com/2011/03/08/mobile-phones-give-harassment-victims-a-voice-in-egypt/ (accessed on the 13/11/11) 50 http://harassmap.org/ (accessed 14/11/11) 51 http://bikyamasr.com/47052/harassmap-launches-new-sms-aid-for-reporting-sexual-harassment/ (accessed 14/11/11) 52 http://bikyamasr.com/47259/harassmap-launches-new-anti-harassment-campaign-as-its-services-arerequested-globally/ (accessed 14/11/11) 53 http://blogs.scientificamerican.com/observations/2011/02/18/crowd-sourced-data-hold-potential-forpositive-change-and-human-rights-abuses/ (accessed 14/11/11) 54 Interview carried out with the Head of UK Operations and Community Support Officer from FrontlineSMS London Offices, 10 November 2011
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We have seen a transformation in the lives of former gangsters and drug users at the centre and this has been supported by using mobile phone technology. We maximise the use of our volunteers, as in a typical one hour session, Jamiix enables 8 councillors to have approximately 300 IM conversations with our clients, supporting them wherever they are.57 Marlon Parker
What we are impressed about is the way that technology has enabled conversations. It is these conversations 58 and the relationships that develop from them that have led to transformational change. Peter Holt
This project is essentially all about fostering a network and sense of community via SMS.60
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http://nimbus.mobi/events/ (accessed 14/11/11) http://jamiix.com/site/?p=299 (accessed 14/11/11) 57 Marlon Parker, speaking at Mobile Technologies for Social Transformation 5 October 2010, London 58 Peter Holt, speaking at Mobiles for Social Transformation 5 October 2010, London 59 http://www.shmfoundation.org/kopano.php (accessed 14/11/11)
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Conclusion
As the collated research displays mobiles are increasingly being utilised to provide services (access to health care, financial services etc) to individuals living in the developing world. The leap in mobile penetration rates means that phones are an increasingly familiar and accessible tool. They are enabling unprecedented flows of information to occur between peers, breaking down environmental and infrastructural barriers and strengthening networks of activity through facilitating quick communication. There are still many barriers blocking their full utilisation. However, the general consensus in the development community is that these are not insurmountable. With careful thought factors such as lack of technological education and illiteracy amongst certain groups can be overcome. As this field develops over the next decade our collective response to these challenges will become more informed. For example, interfaces on new models of mobiles will need to be reworked to become simpler to use. As we progress and examine the ways in which we can add our complimentary expertise into this equation it is also important to work in partnership with NGOs that already know the local environment. When organisations are familiar with cultural and behavioural patterns they can truly incorporate the users need in their mobile programmes.61 It is also crucial that we start to litigate against trends we are already witnessing in the m4d world. While we naturally look ahead to future technological developments, we should avoid accelerating a new digital divide between grassroot NGOs and large scale multilaterals. Globally women are already less likely to have access and control over their own mobile phone. We therefore need to design programmes which are female friendly and that have the aim of helping close this gender gap at the core of their DNA.
I would argue that everything we see in the social mobile application ecosystem today is work in progress, and is it likely to remain that way for some time. The debate around the pros and cons of different tools needs to be a constructive one based on a work in progress mentality and one that positively feeds back into the development cycle.62 Ken Banks
Thank you very much for taking the time to read our paper. For more information on Cubate please see; http://www.cubate.com/ or contact CEO David Erasmus directly on era@me.com. The Cubate team would like to acknowledge the valuable research and writing assistance of Anna Caffell - Cubates Advisor on Mobiles for International Development. We would also like to mention staff at the Acumen Fund, FARM-Africa, FrontlineSMS, Nimbus and The SHM Foundation who have been so generous with their time and expertise. The assistance from each of your organisations is highly valued.
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