Media Contact: Michael Rudd mrudd@boscobel.

com 301-520-1248

TABLE OF CONTENTS
Our Approach Part I: Leveraging Telework to Attract the Best and the Brightest Part II: Ensuring Continuity of Operations Part III: 4-Step Strategy to Promote Telework Summary About FedScoop 4 5 10 13 19 20

THE QUESTION
Are federal agencies willing and prepared to create a 21st century work environment based on exibility, continuity and performance?

THE STUDY
This study assesses current attitudes and practices of telework in the federal sector, and ways technology can improve operations.

Our Approach
FedScoop surveyed IT executives from the federal and private sectors in the DC Metro Area to assess how attitudes and practices of telework are playing out in the business community.

Sample Demographics
62% of respondents are federal IT-related employees 38% of respondents are private sector IT-related employees 47% of respondents are in management positions
Total Sample Size: 177 Margin of Error 7.36 % at 95% Condence 45% of the questionnaires were completed manually, 55% were submitted online.

Part I: Leveraging Telework to Attract the Best and the Brightest

50% of the federal workforce will be eligible for retirement in the next 5 years.* Nearly half of U.S. children are raised in homes where both parents are working; twice as many as in 1968.* 43.5 million Americans serve as unpaid caregivers to an elder family member.*

TAKEAWAY
Creating a exible work environment to attract top talent is more important than ever.
*Comes from The Executive Oce of the President Council of Economic Advisors Report, March 2010, Work-Life Balance and the Economics of Workplace Flexibility

Why Federal Workers Value Telework

46% 71% 69% 76% 70% 84%
Percent of Respondents Who Believe Telework Provides Each Benet

More Time Spent with Family Decrease Carbon Footprint Increase Productivity Increase Overall Quality of Life Save Money Save Time

of federal sector employees report that the ability to telework would make working for an organization more desirable.

93%

Federal Sector: Not keeping up? Federal Sector Private Sector

23%
of employees report teleworking regularly or exclusively

64%
of employees report teleworking regularly or exclusively
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Feds are Ready to Telework

91%
of federal employees surveyed feel that their professional duties qualify them for telework

95%
of federal employees surveyed feel favorably about telework in general
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Perceived Organizational Values

My Organization Has Taken Cost-Saving Measures Hiring People with Disabilities is Important to my Organization Environmental Impact of Operations is Important to my Organization Flexibility is Important to my Organization
64% 96% 75% 87% 74% 86% 75% 94%
Government Private

TAKEAWAY
Federal agencies are not capitalizing on telework opportunities to the same extent as private sector organizations, and perceived organizational values may be aected

Part II: Ensuring Continuity of Operations (COOP)

If the federal government utilizes technology, it can maintain and improve operations during natural disasters, epidemics, emergencies and unusual events
Recent Events That Have Tested Telework Capacity: February 2010 Snowstorms H1N1 Outbreak Nuclear Summit 2010

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Telework Made the Dierence

92%
VS.

of federal employees reported that their oces closed during the storm

3 TIMES
as many federal employees also reported a big interruption in continuity of operations (COOP)*
*As compared to private sector employees

37%

of private sector employees reported that their oces closed during the storm

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Management Satisfaction with Telework

Managers who allow team members to telework report high satisfaction with results:

93% 81% 93%

of all managers surveyed are satised with the quality of work done remotely agree that their management ability is unaected by telework said they trust their team members to work remotely

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Management Satisfaction with Telework

Part III: 4-Step Strategy to Bridge he Gap Part III: 4-Step Strategy to Support
Telework 93% 82% 93%
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Step 1: Focus on Administration

Issue
Despite this positive feedback from those managers who have implemented telework programs, 27% of federal sector IT employees (compared with just 3% of private sector IT employees) report that they are not permitted to work remotely

Recommendations
Empower management through telework
training programs

Put performance standards and

procedures in place so that managers can track results

Encourage managers to work with their

agencys designated Telework Coordinator
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Step 2: Equip Employees

Issue

Recommendations
Ensure all remote workers
of federal employees reported that their organizations do not supply them with sucient technology to telework

22% 6%
VS.

are issued EPEAT listed laptops containing hardware security features to ensure compliance and remote manageability

Inform employees about

of private sector employees reported that their organizations do not supply them with sucient technology to telework

proper password usage, data backup and ways to report violations of security policy

Have a written policy on

secure computing and make sure that employees know it

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Step 3: Ensure a Secure Mobile Network

Issue

Recommendations
of all respondents whose organizations and agencies tested continuity plans experienced security problems

18% 76%

Ensure that all public employees

are trained to securely work from remote locations

Equip all appropriate employees

with industry standard Virtual Private Network (VPN) software to ensure secure remote access

of federal sector respondents believe that their agencies could be the target of a cyber-attack

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Step 4: Educate and Enable

Issue

23%
of federal employees have NEVER talked to their managers about telework

Recommendations
Increase access to telework information on
agency websites

Encourage discussion of

benets of telework with agency employees, and help generate broad support

Look to telework programs that have proven

successful in similar business contexts, and see how such a program might improve agency operations

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Telework Can...
Lower operational costs Increase the governments ability to attract top talent Ensure COOP Reduce the governments environmental impact Reduce absenteeism Improve employee health, morale, loyalty to organization, and retention*

*From the US OPM Report, Status of Telework in the Federal Government, August 2009

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Summary
To attract top talent, the federal government must create a work environment that supports their needs. Telework can have a huge impact on continuity of operations in the event of a crisis. By properly equipping, training and empowering federal employees to operate remotely, the public sector can leverage telework to improve operations.

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About FedScoop!
FedScoop is a full-service government media and marketing company, specializing in government IT news, new media advertising and custom turnkey strategic networking events. FedScoop.com is the Government IT communitys most comprehensive, one-stop news source reaching notable inuencers and voices in the community. FedScoop.com is the only independent aggregator of the most trusted and popular web sites that Government IT executives visit daily, to stay abreast of trends, best practices, business opportunities and news. In addition to FedScoop.com, FedScoop delivers the popular Weekly Scoop, a must-have weekly email featuring exclusive articles from key government leaders, and summarizing the weeks most relevant news.
goldy.kamali@fedscoop.com www.fedscoop.com @fedscoop on twitter 202-344-5180

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