This FAQ is relevant to the Vigin Media Hub and Virgin Media Superhub

Previously Virgin Broadband users in the UK on Virgin's cable network were suppl ied with a standard DOCSIS modem and were required to connect their own (or Virg in supplied) router to allow multiple devices to connect at the same time.

Recently Virgin Broadband have changed what they supply and now use the Hub and Super Hub (custom Netgear routers) which are wireless capable and supports multi ple devices. However some customers still prefer to use their own router instead of the Hub/Super Hub especially when wanting to support multiple Xboxes with an Open NAT which (at time of writing) some users have reported the Hub/Superhub d oes not support.

If you simply connect your own router to the Hub/Superhub will will encounter NA T issues even with one Xbox as you are "double NAT'ing" Virgin have hinted that they will in the future release a firmware update for the Hub/Superhub to allow you easily turn off its routing functions and make it a very standard modem so y ou can connect your own router.

Until this time there is a workaround available so that you can correctly connec t your own broadband router to the Hub/Superhub wth the Hub/Superhub acting as a standard modem and handing off all of the work to your second router.

* Plug your cable router s WAN port into any of the LAN ports on the Hub/Superhu b * Plug your PC into any Hub/Superhub LAN port and access the management page by entering 192.168.0.1 into your web browser * Login to the Hub/Superhub the username/password details are on a sticker o n the side of your hub (more help here) * On the LAN IP page examine the DHCP lease info; you should see your PC and the second router list. * Note the MAC address of the router and add it to the DHCP reservation sect ion and give the second router an IP address of 192.168.0.10. (Use ipconfig /all in a cmd window to find the MAC address of your PC if your not sure which is wh ich) * Now go to the DMZ host page on the Hub/Superhub and enter the same IP addr ess of the second router (e.g. 192.168.0.10) * Additional Suggestion:- At this stage it would also be wise to turn off th e Hub/Superhub wireless functionality and firewall and let your second router pr ovide this for you * Turn off the second router and back on again, plug your PC into the second router, login to the second router and set the router s WAN setup for "Does your In ternet connection require a login" to NO, this may also be known as Internet Con nection type - "Automatic Configuration - DHCP" (it varies from router to router ) and then you should see the WAN or internet as 192.168.0.10 * Connect any remaining devices to the second router * The changes are now complete

The instructions above will work for the VMDG280 and VMDG480