Mobility Projects & Citizen Engagement

Are we doing enough?

Praja RAAG

12/17/2011

Definitions First?

Mobility Projects

Projects that improve speed and convenience of moving people and goods In citizen context

Largely confined to people mobility

Citizen Engagement

What exactly is it? Anything special about it in context of Mobility Projects?

Praja RAAG

12/17/2011

It may seem like a cacophony

I need more services on my route please Dont hike fares please Do something ASAP to make my car go faster Why do I have to wait this long for the Bus?

Who can make my ride more comfy?

This new service is so NICE! Who do we go and pat on the back?

Metro has become unviable, see all data and this report. Will have to raise fares now

I have a solution for this!

Why have you guys forgotten me?

Praja RAAG

12/17/2011

But

It has a pattern of engagements

Interactions around 3 items

Praja RAAG

12/17/2011

Engagement around Services

Service Users
Feedback

Interest Groups

Requests

Services
Responses

Gaps

Govt. Agencies

Advocacy Groups

Praja RAAG

12/17/2011

Engagement around Services

Service Users
Feedback

Interest Groups

Service Management
Requests

Services
Responses

Gaps

Govt. Agencies

Advocacy Groups

Praja RAAG

12/17/2011

Engagement around Proposals

Service Users
Deliberations

Interest Groups

Proposals
Problem Statements Solutions

Govt. Agencies

Advocacy Groups

Praja RAAG

12/17/2011

Engagement around Proposals

Service Users
Deliberations

Interest Groups

Deliberations

Proposals
Problem Statements Solutions

Govt. Agencies

Advocacy Groups

Praja RAAG

12/17/2011

Engagements enriched by Information

Understanding of Problems

Interest Groups
Operational Details on Services

Information

Background for Proposals

Costs and Benefits of Solutions

Govt. Agencies

Advocacy Groups

Praja RAAG

12/17/2011

Engagements enriched by Information

Understanding of Problems

Interest Groups
Operational Details on Services

Transparency

Transparency

Background for Proposals

Costs and Benefits of Solutions

Govt. Agencies

Advocacy Groups

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Praja RAAG

12/17/2011

The pattern of interactions

Problem description
Gaps in existing services

Feedback Complaints or suggestions about a service Requests Requests for altering or adding to existing services

New needs that may require new solutions

Solutions
Compilation and analysis of gaps and needs Concrete proposals, possibly from special interest groups

Sharing of data & information

Data on services in operation today Information about solutions being considered for tomorrow

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Praja RAAG

12/17/2011

The pattern of interactions

Problem description
Gaps in existing services

Feedback Complaints or suggestions Service Management about a service Requests Requests for altering or adding to existing services

New needs that may require new solutions

Deliberations

Solutions
Compilation and analysis of gaps and needs Concrete proposals, possibly from special interest groups

Sharing of data & information

Data on services in operation today Transparency Information about solutions being considered for tomorrow

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Praja RAAG

12/17/2011

Examples with context

Based on Praja RAAGs experiences and observations

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Praja RAAG

12/17/2011

Mobility, engagement and Bengaluru

Service Management
Where exactly do I go and provide my feedback, hand over my requests? Say, for a new Bus Stop? What is happening to my requests, say for a new route? Can I see all other requests in the system?

Deliberation
Are advocacy and interest groups content speaking inside their four walls? Are they able to educate and re-shape opinions? Are solutions being proposed as well, or is it only about problems?

Transparency
Are government agencies equipped well enough to share more and in real time? How transparent are Advocacy and Interest groups today? Do we all believe that sharing more and early has huge benefits in the long run?

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Praja RAAG

12/17/2011

Bengaluru - Bus Service

Problem description
Feedback Is there a place for me to give feedback Requests Possible to give us a new route from A-halli to B-halli?
Info booklets, better website Not easy to get information on services Hard to change buses Need to market services more

Solutions
Bus stop improvements Bus Day event

Sharing of information

Bus route details Bus stop details

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Praja RAAG

12/17/2011

Bus Priority System proposal

Problem description
If I can afford it, I prefer Feedback using my own vehicle for commutes Requests Please make Buses move faster, they are slow!
Cars more attractive relative to Buses No way to speed up Buses on city roads

Solutions
BRT? Car tax? Metro everywhere? Something like BRT, but more practical for Bangalore

Sharing of information

About Bus run-times and top congestion points All existing plans for BRTS, Mono and Metro corridors

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Praja RAAG

12/17/2011

Signal Free Corridors proposal

Problem description
Goods and Vehicles need Feedback quick get-in get-out corridor to CBD Requests Make existing roads faster, for all vehicles, cars or buses
All vehicles need speeding up But wont signal free just promote private vehicles?

Solutions
Roads and flyovers at key choke points? But, with provision for Bus lanes on curb side.

Sharing of information

Top congestion points on target corridors Designs to ease congestion at top congestion points Any measures to promote public transport?

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Praja RAAG

12/17/2011

Thank you!
Look forward to your feedback
Contact: pranav@praja.in

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Praja RAAG

12/17/2011