data sheet

ORACLE ORDER MANAGEMENT 11i

Oracle Order Management is the application that efficiently and automatically processes orders from any source. Order Management is part of the Oracle Customer Relationship Management solution, the integrated suite that drives profitable customer interactions.

Accelerate Order Processing Making the sale is not enough. In todays economy, companies must tightly control order management from capture through delivery to satisfy end-customer demand at the lowest possible cost. From basic fulfillment to complex processes such as configure-to-order, available to process, and drop ship, order management can be costly and time-consuming. Oracle Order Management organizes and automates all order management processes. Robust order capture ensures that orders are entered accurately, regardless of whether they come from your order clerks, field sales, call center, web store or electronically through XML or EDI. Intelligent automation streamlines processing and fulfillment. The system also makes all order and shipment information easily available to employees and your customersenabling real-time order status, order changes, and shipment tracking, as well as a comprehensive set of real-time analytics to analyze order-tofulfillment performance. Oracle Order Management drives down your order management costs and increases on-time delivery and customer satisfaction.

Order Management is the heart of Oracles complete fulfillment solution

With Oracle Order Management you can: Capture and validate orders from any source Reduce order processing costs Streamline order fulfillment

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Capture and Validate Orders from Any Source Oracle Order Management captures orders accurately and processes them efficiently to slash fulfillment cycle time. Tailorable User Interface Speeds Direct Entry Every second shaved off the time it takes to complete an order goes straight to your bottom line. Order Managements Quick Sales Order interface lets employees enter orders using the fewest possible clicks and keystrokes. The sales order header and lines are displayed on a single screen designed for mouse-free data entry. The systems can even suggest up-sells and cross-sells based on the order lines being entered. A business administrator can easily optimize the interface for your organization through simple, code-free configuration forms: including removing unnecessary fields, configuring tabs, and moving, reordering, and re-labeling fields to minimize user training.

The Quick Sales Order interface provides efficient, single-form direct entry

Electronic Capture Receives Orders from Any System Companies receive orders from multiple systems, including Web stores, third-party entry systems, and outsourced call centers. Oracle Order Management is architected to efficiently capture orders from all of these sources. Its order processing API is separated from the user interface, and can be easily accessed by other order-entering programs. The system can also batch import orders in EDI or XML formats. This open architecture also enables collaboration with salespeople, customers, and partners by giving them self-service access to order information, invoices, and delivery status. Comprehensive Order Validation Reduces Errors and Delays Accurate order validation is crucial to avoiding fulfillment delays and customer satisfaction problems. Oracle Order Management builds validation into the order capture process. During entry or import, orders are screened for errors, exceptions are logged with detailed error messages, and the clean data is successfully imported. This ensures that orders are captured with all of the information needed to process them, whether entered by live agents or through a self-service Web site. The system also reduces errors with automatic inserts for common information such as payment terms and carrier, and automatically calculates ship and arrival dates.

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Reduce Order Processing Costs Oracle Order Management increases your order processing and transportation efficiency, reducing both hard and soft fulfillment costs. Flexible Workflow Automates Complex Order Processing Oracle Order Management leverages the Oracle Workflow engine to flexibly model and execute any sales order process. The application provides flows for capture, book, fulfill and invoice right out of the box. The flexible workflow framework makes it easy to add additional steps that are specific to your business. For example, a step can be added if special approval is required or if routing is dependent on characteristics of the order. With Oracle Order management, you can easily create and execute workflows that enforce your best order management practices. The application also includes Daily Business Intelligence for Order Management, a pre-built set of real-time analytics.

Order Management leverages the Oracle Workflow engine to easily model and modify order processes

Configurator and Pricing Integration Reduce Execution Costs Order Management works seamlessly with Oracles industry-leading configuration and pricing applications. Oracle Configurator uses a rules-based configure to order engine to guides both reps and self-service customers to optimal configurations. Oracle Advanced Pricing extends Order Managements price capabilities with an engine that applies correct prices, terms, and discounts to every orderincluding orders based on Blanket Sales Agreements. Advanced Pricing automatically calculates freight costs, and can even add a formula-based uplift to transform your freight operations from a cost to a profit center. Accurate Order Promise Dates Reduce Inventory Costs The more accurate your promise dates, the more you reduce your inventory cost. Oracle Order Management works with Oracles Global Order Promising solution to create consistently reliable delivery promise dates. Order Management supports available to promise (ATP), and Oracle Global Order Promising adds capable to promise (CTP) and capable to deliver (CTD) support. Inventory can be immediately reserved at order entry, or automatically as the requested ship date moves within the allocation window.

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Streamline Fulfillment Oracle Order Management models and executes even the most complex fulfillment processes. Shipping Execution Integration Automates Fulfillment Order Management leverages Oracle Shipping Execution to automate all shipping-related processes, including picking, packing and ship confirmation. Companies can enable Auto-Pick, Auto-Pack and Auto-Ship individually or in combination. Shipping Execution automatically groups sales order lines into consolidated deliveries to minimize shipping and handling costs. Integration with Oracle Warehouse Management adds resource and labor optimization capabilities, such as wave picking and RFID. Oracles Transportation applications add freight rating and routing, load tender, automated carrier communication, freight payment and audit capabilities.

KPIs and analytics give real-time insight into fulfillment performance

Distributed Order Management Coordinates Fulfillment Supply Sources Fulfilling order from multiple supply sources can be a time-consuming task. Oracle Order Management provides a broad range of configurable best-practice fulfillment workflows that automate processing of these complex orders. In addition to the standard ship-from-stock flow, Order Management integrates with the Oracle Manufacturing applications to support configure-toorder manufacturing and logistics-based fulfillment. For complex service fulfillment, Order Managements provisioning capabilities communicate with external systems to synchronize fulfillment activities. Drop Ship Support Fulfills Orders Directly From Supplier Oracle Order Management can be easily configured to support fulfilling customer orders by directly shipping the goods from the supplier to the end customer. Customer sales orders are seamlessly communicated from Oracle Order Management to Oracle Procurement and on to the supplier. Customer changes to the sales order and supplier changes to the purchase order are synchronized to enable real-time order status inquiry. Once the supplier communicates the Advance Shipping Notice electronically or through Web self-service, the customer will be invoiced.

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KEY FEATURES

Integrated and Global

Order Entry and Processing

Leverage Oracle Order Managements integration across all of Oracles Order Fulfillment products including:
Oracle iStore Oracle TeleSales Oracle Quoting Oracle Sales Contracts Oracle Configurator Oracle Advanced Pricing Oracle Release Management Oracle Inventory Management Oracle Warehouse Management Oracle Mobile Supply Chain Applications Oracle Advanced Supply Chain Planning Oracle Global Order Promising Oracle Transportation Execution Oracle Transportation Planning Oracle E-Business Intelligence

Capture one-time sale starting with quote or sales order Speed order entry with user-defined defaulting of order/line attributes from varied sources Display order/line gross margin Manage most order data independently for each order line Increase revenue by providing visual cue to up-sell & cross-sell opportunities Tailor order processing for specialized business flows using Oracle Workflow

Pricing and Discounts

Operate around the globe: multi-lingual, multi-currency, international formats Integrate easily with 3rd party solutions using open, documented APIs Capture or import new orders, order changes, or returns from any source

Flexible, Open Architecture

Automate order pricing and discounting through use of Oracle Advanced Pricing's engine Create flexible, multilevel, multicurrency-based price lists Create automatic and manual discounts based on item category, customer agreements, customer PO or order type Create fixed-amount, percentage, dollar, or unit volume discounts Create rule-based pricing structures Establish and enforce limits on promotional discounts

Ease of Use

Reduce training costs with intuitive, friendly user interfaces Personalize the interface through extensive use of folder technology Store and recall favorite queries using tree-style data representation

Tax

Automatically default tax codes and tax groups to orders and control override ability Select applicable tax rates and liability accounting based on addresses Report VAT liabilities to customers

Blanket Sales Agreements

Negotiate long term agreements with customers including:

Negotiated products, pricing/discounting, agreement volume, time period

Payment

Accept payment methods desired by your customers including:

Check, credit card, procurement card, wire transfer, ACH transactions

Default or enforce negotiated terms on all orders/releases against BSA View total quantities and values of goods or services ordered against BSA Author and negotiate contract terms through integration with Oracle Sales Contracts

Authorize credit card payments through integration with Oracle iPayment Accept multiple payment methods for an order Accept down payments and prepayments from customers

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Credit Check

Returns

Automatically check customers credit when capturing order and before fulfilling product Flexibly define customer open balance calculations Set customer limits and tolerances per order and for all orders

Mix returns and shipments on the same order Enter expected lot and serial number for returned goods Track returned goods for repair using Depot Repair Process

Picking Order Holds

Apply holds to items, customers, sites or warehouses, or combinations Hold orders at any step of the order process Control and track holds placed and removed

Change Management

Control order changes with role-based processing constraints Manually or automatically version sales documents Automatically capture all auditable changes to sales documents Change or cancel many lines/orders at one time

Create user-defined picking criteria including release sequence rules which control inventory allocation Automatically Backorder out of stock items Release Backordered Lines separately. Alter source, quantity, or location at pick release Apply hold between Pick Release and Ship Confirm

Shipment Confirmation

Single Click Ship Confirm Provide visibility to Freight Costs versus Freight Charges Flag items for cycle count during shipment process Generate shipment documentation

Availability Check, Scheduling and Reservations

Provide customers with accurate order promise date using ATP Communicate demand to manufacturing and planning Source order lines automatically based on sourcing rules Fulfill demand with substitute items if necessary Simulate and refine fair-share reservation of scare inventory

Shipment Execution

Fulfill Using Any Method

Auto-Pick, Auto-Pack and Auto-Ship to maximize operational efficiency Role-based views for all shipment data Proactively resolve and manage shipping issues using exceptions Seamlessly integrate with Legacy Systems using Public APIs Maintain calendars of Shippers, Receivers, Carriers and Customers Integration with International Trade Management Partners

Pick from stock Make to order Configure/Assemble to Order Vendor Drop Shipment
- Improve accuracy of shipments directly from supplier to customer through automatic management of order changes - Support management of drop shipment orders from centralized purchasing organization -Invoice customer after supplier sends ASN

Shipment Planning

Back-to-Back Orders

Consolidate deliveries for transportation savings Efficiently plan multi-stop and multimode trips for common carriers or internal fleet Automated calculation of shipping load weight and volume Manage key activity at shipment stops Sequence deliveries within a Trip

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Over and Under Shipping

Invoicing

Create tolerances for over and undershipments by item, customer and customer site Allow shipments within over-shipment tolerance and bill either for shipped or ordered quantity Allow authorized users to over-ship above tolerance

Invoice by shipment or by entire order Send details of discounts, freights and other charges to Receivables for inclusion on invoice

Order Information

Containers

Provide external trading partners or internal employees self-service access to order status, delivery and invoice information

Automatically pack delivery lines into vehicles or containers Enforce packing constraints such as min/max fill percentages and weight and volume limits Assign a unique container License Plate Number (LPN)

Scalability

High volume batch order and shipment processing Order entry user interface tailored for high volume manual order entry

Oracle Corporation World Headquarters 500 Oracle Parkway Redwood Shores, CA 94065 USA Worldwide Inquiries: 650.506.7000 Fax: 650.506.7200

http://www.oracle.com
Oracle Corporation (NASDAQ: ORCL) is the world's leading supplier of software for information management, and the world's second largest independent software company. With annual revenues of more than $10.1 billion, the company offers its database, tools and application products, along with related consulting, education, and support services, in more than 145 countries around the world. Features and screen shots shown may not correspond exactly to the released product. Oracle is a registered trademark of Oracle Corporation. All other company and product names mentioned are used for identification purposes only and may be trademarks of their respective owners. Copyright 2005 Oracle Corporation All Rights Reserved Last Updated: July, 2005

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