Subject: Recovering iNFINITI Remotes Date: Sept. 17th 2010 Applies To: Version 6.0.

1 and Later

BEFORE ATTEMPTING TO RECOVER

The following two steps must be completed on the connecting PC before beginning to recover an iNFINITI Remote 1) Create or obtain a good Option file for the modem, using matching version of iSite or iBuilder application NOTE: The option file, at a minimum, must match the Model Type, serial Number, Software version, and Derived ID of the infiniti modem to be recovered. 2) Obtain the iDS iNFINITI Software Image Package

PROCEDURE 1. LOADING LINUX FROM REDBOOT

The following procedure sequences of steps describes how to use the console connection to bypass the root password and manually load the Linux operating system kernel on an iNFINITI remote. To load Linux from Redboot 1) Recycle the power on the iNFINITI unit The message DRAM Test Successful displays on the console 2) Immediately press the spacebar 4 to 5 times, in order to interrupt the boot load sequence and enter Redboot The Redboot>prompt displays 3) Enter the following command to load the Linux kernel: fis load Linux exec c root=/dev/mtdblock2 console=ttyS1,9600 single the /# prompt is displayed, indicating a login without password To change the Linux password 4) Enter the following command passwd 5) Type a new password (P@55w0rd! is the default) and press Enter 6) When prompted, enter the new password again to confirm

PROCEDURE 2. RELOADING IMAGE SOFTWARE PACKAGE with IP CONNECTIVITY

1) Enter the following command from the console to increase the swap-space in the /tmp directory df mount -t tmpfs -o remount,size=20M /tmp df 2) To use the TFTP Server nclude with iSite a. Close any open session of iSite b. Launch a new session on the iSite application c. Select FileTFTP The TFTP Settings dialog box display

To install the Update Package 3) To start the installation of the Update Package file, enter the following command at the Linux prompt: tftp_package.sh <ip address> linux_2.4_bsp-11.0.1.0.pkg Where: Ip address = address of the TFTP server (PC) To install the software image package: 4) Enter the following command at the Linux Prompt: tftp_package.sh<ip address>remote_3XXX-11.0.1.0.pkg for the 3000 Series tftp_package.sh<ip address>remote-11.0.1.0.pkg for the 5000 Series Where: Ip address = address of the TFTP server (PC)

To verify the successful installation the Software Image Package: 5) Enter the following command at the Linux prompt: /usr/sbin/falcon --version

PROCEDURE 4. RELOADING THE IMAGE PACKAGE WHEN THERE IS NO IP CONNECTIVITY TO THE MODEM
The following procedure describes how to reload an Image Package. This procedure requires IP connectivity between your PC and the NetModem. If you do not have IP connectivity, refer to the procedures in Appendix A and B before performing this procedure. Perform the following steps to reload your Image Package: 1) Connect to the iNFINITI via the console cable and login using the following: User Name: root Password: P@55w0rd! Note: Do not telnet 0, and make sure you stay at the Linux prompt. 2) Turn on the ssh daemon by entering the command: service sshd start 3) Open WinSCP in your PC and connect to the modem using the same user name and password as in step 1 (WinSCP can be downloaded from: http://winscp.net/download/winscp403setup.exe). Transfer from your computer to the modem the Package file named remote_3XXX-11.0.1.0.pkg for the 3000 series OR remote-11.0.1.0.pkg for the 5000 series to the /tmp/ directory. Close WinSCP. 4) In the console connection, enter the following command: cd /tmp 5) Type each one of the following lines in exact sequence: df mount -t tmpfs -o remount,size=20M /tmp df

package -mx -a linux_2.4_bsp-11.0.1.0.pkg rm -f linux_2.4_bsp-11.0.1.0.pkg chmod 744 package_install.sh ./package_install.sh After the installation is done execute rm f /tmp/* df mount t tmpfs o remount,size=20M /tmp df WinSCP now the remote package ONLY to /tmp Enter each of the following commands exactly as shown to extract and install the Software Image package: Package mx a remote_3XXX-11.0.1.0.pkg for the 3000 Series Or Package mx a remote-11.0.1.0.pkg for the 5000 Series Then rm f remote_3XXX-11.0.1.0.pkg for the 3000 Series Or Package mx a remote-11.0.1.0.pkg for the 5000 Series Then Chmod 744 package_install.sh

PROCEDURE 5. RELOADING THE OPTIONS FILE

Depending on whether you have IP connectivity between your PC and the NetModem, this section contains procedures for reloading the options file. Reloading option file when there is IP connectivity between your PC and the modem

To reload your options file with IP connectivity, invoke the ssh daemon on the iNFINITI and transfer the options file to the remote as follow (this procedure bypasses iSite so that you are able to load the options file). 1) Rename the good options file on your local PC to: falcon.opt 2) Connect to the iNFINITI via the console cable and login using:

User Name: root Password: P@55w0rd! Note: Do not telnet 0, and make sure you stay at the Linux prompt. 3) Turn on the ssh daemon by entering the command: service sshd start 4) Open WinSCP in your PC and connect to the modem using the same user name and password as in step 2 (WinSCP can be downloaded from: http://winscp.net/download/winscp403setup.exe). Transfer from your computer to the modem the Options file you renamed as falcon.opt to the following directory. /etc/idirect/falcon/ Close WinSCP. 5) Restart Falcon by entering the command: service idirect_falcon restart

Reloading option file when you cannot gain IP connectivity to your modem

If you do not have IP connectivity to your NetModem, you can reload your options file by performing the following procedure. 1) Open a known good options file in a text editor (i.e., NotePad) and copy all of the text to the Windows clipboard. The options file MUST match the Serial Number of the modem you are trying to install or recover.

2) Connect to the iNFINITI via the console cable and login using: User Name: root Password: P@55w0rd! Note: Do not telnet 0, and make sure you stay at the Linux prompt. 3) From the console, change your location to the options file directory by entering the command: cd /etc/idirect/falcon/ 4) Rename the current options file by entering the following command: mv falcon.opt falcon.opt.old 5) Type the following command: cat > falcon.opt 6) Paste the text that you previously copied (in step 1) to the console session, by right-clicking the mouse button and pasting to the Host. 7) Press the Enter key once, then press Ctrl-D to exit. 8) Examine the contents of falcon.opt file to ensure there are no extra characters by entering: cat falcon.opt 9) Reboot the modem by entering the command reboot