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August, 2010
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Contents
INTRODUCTION ........................................................................................................................................................................ 5
Known Issues for AR System Server Supported Configurations ....................................................... 8 Known Incompatibilities for AR System Server ......................................................................................... 8
JAVA SUPPORT ......................................................................................................................................................................... 8
Known Issues for AR System Mid-Tier Supported Configurations .................................................... 9 Known Incompatibilities for AR System Mid-Tier ...................................................................................... 9 Potential Incompatibilities for AR System Mid-Tier ............................................................................... 10
AR SYSTEM CLIENT SUPPORTED CONFIGURATIONS ............................................................................................... 10
Support Definitions for Virtual Environments ............................................................................................ 11 Partially supported virtual environments ..................................................................................................... 11 Fully supported virtual environments ............................................................................................................ 11
OTHER PRODUCT COMPATIBILITY SUPPORTED CONFIGURATIONS .................................................................. 13
Known Issues for Other Product Compatibility Supported Configurations ................................ 13 Known Incompatibilities for Other Product Compatibility Supported Configurations ......... 13
FULL TEXT SEARCH SUPPORTED CONFIGURATIONS ............................................................................................... 13
Introduction
The BMC Remedy AR System 7.5.00 Compatibility Matrix is divided into multiple areas of support. Each of these areas is further broken down into three sections: Supported Configurations Known Issues Potential Issues
Supported Configurations are those where the configuration is expected to work properly based on design, testing or general understanding of the interaction between products. For supported configurations, BMC Customer Support will work with customers on an issue involving the configuration until either the issue is resolved or a defect / enhancement is logged. Configurations not listed may still operate properly with AR System and thus customers may choose to run AR System in a configuration not listed as supported. Such configurations would be considered as unconfirmed. BMC Remedy will accept issues reported in unconfirmed configurations but we reserve the right to request customer assistance in problem determination, including recreating the problem on a supported configuration. Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported environment will be addressed at the discretion of BMC Remedy. Defects requiring time and resources beyond commercially reasonable effort may not be addressed. If a configuration is found to be incompatible with AR System or ITSM applications, support for that configuration will be specifically documented as not supported (or unsupported c.f. Known Issues below). The Known Issues section documents any known additional requirements or incompatibilities between BMC products and products from other vendors. This list represents only those situations that BMC has encountered or researched and may not represent an exhaustive list. The Potential Issues section documents issues of supportability or incompatibility between BMC products and products from other vendors that are for informational purposes only. Final word on these statements would need to be stated in documentation from the other vendor. In all tables, Italics indicate an addition since AR System 7.1.00.
BMC Remedy AR System 7.5.00 Compatibility Matrix Vendor Backwards Compatibility and AR System 7.5.00
It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of a product when releasing newer versions of their products. This includes major, minor and maintenance releases as well as service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written communication from BMC Software, BMC Remedy AR System supports the listed version of vendor products or higher with regard to supported server operating systems, desktop operating systems, databases, web or application servers, servlet engines or browsers. However, this support is limited by documented compatibility restrictions from the vendors themselves. For example, if Oracle database version 10g were listed, AR System would support Oracle database version 10g, 11g and future higher versions of Oracle database. In the event that a vendor does not provide backwards compatibility, BMC reserves the right to rescind support for a specified version of a vendors product and document such incompatibilities once confirmed. BMC may, at BMCs discretion, attempt to address a discovered incompatibility by modifying the current version of AR System. However, if major architectural changes in a vendor product require significant BMC development to achieve tolerance, support for the vendor product may be deferred to a later version of AR System.
For information on support of virtual environments, refer to the (Statement of Direction) BMC Atrium CMDB and BMC Remedy IT Service Management Virtual Environment Support found in the Documentation section for AR System on http://www.bmc.com/support.
The following database client versions are supported and required to operate properly with supported databases. Database clients must match these versions lower or higher versions are not supported.
Platform
Windows (32-bit or 64-bit) UNIX Linux
32-bit DB2 9.1 64-bit Oracle 10gR2 64-bit Sybase 12.5.3 or 12.5.4 64-bit DB2 9.1 64-bit IDS 9.2 64-bit Oracle 10gR2 64-bit DB2 9.1
Java Support
AR System (Server, Mid-Tier, and Developer Studio) 7.5.00 supports the listed version or higher.
Supported Vendors are:
Operating System
Windows, Solaris, Linux (Red Hat and SuSE) HP-UX AIX
Vendor
Sun Microsystems HP IBM
Note: Sun Microsystems refers to Java 1.5 as "5.0" and 1.6 as 6.0. See Java SE
Tomcat 5.5.28
Tomcat 5.5.28
JBoss (Embedded) 4.02+ BEA WebLogic Servlet Engine 9.2 IBM WebSphere Servlet Engine 6.1 Oracle AS Servlet Engine 10gR3
BMC Remedy AR System 7.5.00 Compatibility Matrix Potential Incompatibilities for AR System Mid-Tier
1. The following combinations may work properly, but are classified by BMC as unconfirmed. a. ServletExec 5.0 may not be supported on Apache 2.2. b. New Atlanta has ceased support for ISAPI with IIS 6.0 or higher. Please refer to FAQ #364 on the New Atlanta support site for more information. c. Oracle Corporation has stated that it does not support Java 5.0 with Oracle AS 10gR3.
AR System Clients
AR System User Tool AR System Developer Studio AR System Developer Studio
Safari 3.0
BMC Remedy AR System 7.5.00 Compatibility Matrix Known Issues for AR System Browser Supported Configurations
1. For optimal browser colors in AR System forms, set the color depth in the client system to at least 24 bits. 2. HTTP Version 1.1 required 3. To properly view Flashboards, Adobe Flash Player 9 or higher is required. On Solaris system running Firefox, Adobe Flash Player 10 or higher is required.
Virtual platform
GSX Server, Workstation, VMWare Server, Dynamic Resource Scheduler (DRS) and VMotion Enabled Environments Hyper-V
Virtual platform
ESX Server Solaris 10 Zones (Whole Root and Sparse) HP-UX Virtual Partitions (vPar) AIX Logical Partitions (LPAR)
Products
BMC Patrol, Patrol Express BMC Patrol Enterprise Manager Microsoft Exchange 2000, 2003 SP1, 2007 (64-bit) Microsoft 2000, 2003 (Excel, Access) Crystal Reports 2008, XI [Professional, Advanced, Developer] Crystal Reports XI reader libraries Business Objects Enterprise [Premium] XI R1, R2 Crystal Reports Server XI, 2008 Citrix Metaframe XP 1.2 (Unix) and 3.0, 4.0 & 4.5 (Windows) Microsoft Windows Terminal Server 2003
Comments
SNMP v2 AR System API Email/MAPI, IMAP, POP3, SMTP Design and run reports through the AR ODBC interface
Version
7.0.1
Browser
Internet Explorer 6.0
Language Offerings
Localization (L10N): AR System end user interfaces are localized into
English French German Italian Spanish Japanese Simplified Chinese Russian Korean
Brazilian Portuguese
This represents support for the following language sets Latin-1: English, Danish, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish and Swedish Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian Latin-4: English, Estonian, Greenlandic, Lappish, Latvian, Lithuanian Japanese Traditional Chinese Simplified Chinese Korean Cyrillic: Russian Standard Thai (Windows Only)
Yes [7.0.01 features] Yes [7.1.00 features] Yes Yes [7.0.01 features] Yes [7.1.00 features] Yes Yes [7.0.01 features] Yes [7.1.00 features] Yes No No Yes Yes [7.0.01 features] Yes [7.1.00 features] Yes Yes [7.0.01 features] Yes [7.1.00 features] Yes Yes [7.0.01 features]
Yes [7.1.00 features]
No
Yes Yes [7.0.01 features]
No
Yes [7.0.01 features] Yes
Yes No No Yes Yes [7.0.01 features] Yes [7.1.00 features] Yes No No Yes No No No Yes Yes No Yes
Flashboards 7.5.00
AR System Encryption 7.0.01 AR System Encryption 7.1.00
No
Yes Yes
No
Yes Yes
No
Yes Yes Yes
No
Yes Yes Yes
Yes
Yes Yes Yes Yes
Yes
Yes Yes Yes Yes
No
Yes Yes Yes
No
Yes Yes Yes
No
Yes Yes Yes
No
Yes Yes Yes
No
Yes Yes Yes Yes
No
Yes Yes Yes Yes
No
Yes Yes Yes Yes Yes Yes Yes No
No
Yes Yes Yes Yes Yes Yes Yes Yes
No
Yes Yes
No
Yes Yes
Yes
Yes
ServletExec 5.0 or higher Internet Explorer 6 or higher Firefox 2.0 or higher Safari 3.0 or higher
Revision History
v1.0_0 v1.0_1 v1.0_2 v1.0_3 v1.0_4 Initial release Clarified UNIX/Linux DB client support, clarified XP support in comparison table, added SLM 7.1.00 Further clarified DB client support Explicitly listed Windows 7, corrected error in AIX 5.3 RTE requirement, explicitly added 64-bit OS support for browsers Added Sybase 12.5.4 client support, clarified BOXI support, added JRockit support with WebLogic, increased minimum version of Tomcat from 5.5.25 to 5.5.28, added Brazilian Portuguese to L10N languages, referenced ServletExec dropping ISAPI support Added support status of Flash Player 10.1.53.64 on Internet Explorer Added clarity about IBM Java usage with IBM WebSphere on Linux Platform Added clarity about IBM Java usage with IBM WebSphere on supported OS Platform
To learn more about how BMC can help activate your business, visit www.bmc.com or call (800) 841-2031 Contents subject to change without notice.