Missed Call Solution

Capture missed call information and alert your wireless subscribers. Increase the number of returned calls to create new revenue-generating opportunities.

Missed Call is a compelling solution that can increase wireless call completion by capturing information about call attempts to subscribers when they: Turn off their wireless phones Travel out of their coverage area Experience other network conditions preventing call completion When the subscriber becomes available, Missed Call sends a Short Message Service (SMS) notification of the missed call and identifies the calling partys telephone number. By pressing the SEND key, the subscriber can easily return the call.

Benefits
Creates revenue-generating opportunities at a low cost Increases airtime due to additional returned calls Gives subscribers control of their phone usage Deploys easily on Lucent messaging networks Simplifies ongoing operation and maintenance through full administration and reporting capabilities

Missed Call makes it easy to return missed calls

Callers often do not leave mailbox messages out of frustration or when individual subscriber mailboxes are unavailable. In networks where the calling party pays for completed calls, callers often choose not to leave messages to avoid charges. Missed Call provides better mobile coverage and augments the subscriber mailbox by providing information on calls that never reach the mailbox. Subscribers can conveniently return these calls by pressing a single button, so Missed call can increase Average Revenue Per User (APRU) while it enhances the subscriber mobile experience. Missed Call is built on Lucent Message Mediator foundation software, which is widely deployed in a variety of subscriber-based and operational applications. Message Mediator allows rapid development of messaging software using a library of modular input and output software blocks. This adds flexibility and permits quick time-to-market of Missed Call and other custom messaging solutions. Message Mediator software runs on inexpensive, industry-standard, off-the-shelf carrier-grade computing hardware.

Missed Call Application Call Flow

7. Missed call 10:03AM 06-10-03 972-555-9778 To return call <Press Send>

Missed Call Solution

Short Message Service Center (SMSC)

Returned Call

Called Party

6. SMS Transmitted

2. Ring No Answer (Called Party) 3. Forward Called party to Voice Mail 4. TCP/IP OCL

5. SMS Message SMPP

Returned Call

1. Inbound Call

Mobile Telephone Switching Office (MTSO)

Missed Call Application

Calling Party

Lucent Messaging System

Subscribers are notified of a missed call via SMS so they can return the call by pressing a single button. This results in increased returned calls, increased APRU and greater customer satisfaction and loyalty.

Message Mediator Hardware Specifications

(minimum configuration)
Unit dimensions 19 rack mount 1.72h x 17.2w x 18.8d (44 x 437 x 478 mm) 22 lbs. (10 kg) -48 VDC or +240 VAC, 55 W 1 36 GB SCSI 512 MB DIMM NEBS compliant

To learn more about our comprehensive portfolio of services, please contact your Lucent Technologies Sales Representative or visit our web site at www.lucent.com or www.lucent.com/messaging. This document is for planning purposes only, and is not intended to modify or supplement any Lucent Technologies specifications or warranties relating to these products or services. This publication of information in this document does not imply freedom from patent or other protective rights of Lucent Technologies or others. NEBS is a trademark of Telcordia Technologies, Inc. Copyright 2004 Lucent Technologies Inc. All rights reserved MSG v2.0204

Maximum weight Power supply/consumption Hard disk Memory Standards

Lucent Worldwide Services Advantage

The Missed Call Solution is offered by Lucent Worldwide Services. Our messaging system and network expertise help ensure a smooth and seamless integration of our enhanced messaging products and solutions into your network. Lucent Worldwide Services provides experienced and highly skilled technical professionals dedicated to developing, deploying, operating and maintaining global networks. Our proven track record of successful networks is powered by Bell Labs innovations and our end-to-end, comprehensive portfolio of professional, deployment and managed services. Our unsurpassed suite of solutions can help reduce operating costs, leverage capital investments and offer revenue-generating opportunities helping you make your network more profitable throughout its lifecycle.