Professional Documents
Culture Documents
Its a great pleasure to us to get such a opportunity to prepared report on our learning and findings about two weeks training that provided by the company. We would like to say special thanks to our honorable Managing Director Mr. Md. Yousuf who realize the importance of that training. We also say thanks to Mr. Md. Anisur Rahman(General Manager, HR and Admin) who set the plan of the crucial training. We have found better cooperation of the entire company employee. We are very much grateful to the Lub-rref (Bangladesh) Limited to provide us such a valuable training.
Objective
Lub-rref(Bangladesh)Limited is a fast growing organization that manufacture and market the lubricant oil in all over Bangladesh by containing global standard of the product with accreditation of API(American Petroleum Institute) and others accreditation body with sufficient equipments, laboratory, refining and blending plant. As a marketing executive of this company we need to know thoroughly about the product and others glorious information of the company that could be a tool of self development and boost our confidence level to work with companys products. Thus Lub-rref (Bangladesh) Limited arranged a two weeks training program for us to build up our knowledge about company and its product to set pace on our new journey with this company in order to increase the sales, creating brand image to maximize profit in short term and maximize its wealth in long term as well as reach up the organization goal.
Executive Summary
According to instructions of honorable Managing Director and General Manager and with the help of others employee, we tried our level best within short period of time to learn and make an assignment regarding on our findings. At first day we have introduced with all of employee of head office of Lub-rref (Bangladesh) limited by the help of General Manager (HR& Administration). Then we get the product data sheet and motor oil guide from marketing department. By the help of finance controller of the company we have received product list with price and pack size. After finished that session we are sent to laboratory to see and gather primary knowledge about our laboratory by the help of Mr. Khandakar Zakir Hossain (QC Manager). He also briefs us about ISO 9001:2000 standard that obtained our company. He gave us primary knowledge about base oil and additives. After that session we have visited two industries with Mr. Mohiuddin (Sales Engineer) to get the practical knowledge about corporate marketing. Then we sent to Mr. Shushanta kumar shaha (Operation Manager) to visit our refining and blending plant and finally the packaging section. From this two weeks training program we learned so many things that shortly described within short period of time.
lubricating blending plant has become necessary as most of the age old plants were unable to produce or blend lubricants of latest API claims. As such, the sponsors of the company has taken a laudable initiative and a noble venture to set up a blending plant with all modern facilities like full pledged quality control laboratory of its own from most developed countries. The company has started blending products by importing Base Oils & Additives from authentic sources under the supervision of qualified formulators & plant level supervisors. Initially the project has started producing most of the Engine Oil series, Gear Lubricants & Hydraulic Oils conforming to latest claims like API SL/CF, API CF-4, MB229.1, ACEA A3-02, VW 505.00, U.S. Steel 224, DIN 51517 Part 3, API GL-4, Denison HF-0, DIN 51524 Part-II, Vickers 35VQ, AFNOR NF E 48-603 etc. and the project also envisages further expansion, producing the specialty products in near future with foreign technical assistance. With so many years of track experience and product knowledge & as a result of vast exposures both inside & out side the country, the management has decided to introduce a strong local brand under the banner of BNO but maintaining international standards. Most of the products are compatible to any imported brands marketed by other major competitors. As a motto, the company has set up standard in excess of the limits given by Bangladesh Petroleum Corporation in order to cater the needs of the large number of customer in the down line areas to impart maximum benefit to this long neglected market segment giving maximum & direct benefit to the customer. For each & every product we have developed a product data sheet conforming to international standard specifications. The product data sheet provides information for product description, application and benefits of use and typical characteristics & special features. Typical characteristics are average values. Minor variations which do not affect product performance may be observed during manufacturing. Our major targeted group includes Automotive, Cement, Textile, Steel, Petrochemical, Pharmaceutical, the Agriculture sector, Engineering companies, Fleet owner, among others. The product data sheet also contains information on BNO products with their designated performance levels. We sincerely hope that our valued Dealers, Retailers, Marketing Personnel & large number of users will find this Product Data Sheet to be very informative & useful. The Health and Safety of people who handle BNO Products are of vital interest and concern to us. Most products are regarded generally safe & environmental friendly; however we recommend that people who handle and use BNO products follow good personal hygiene practices and avoid prolonged and repeated skin contact. In order to continually respond to the challenging needs for high performance products in the marketplace, BNO reserves the right to change product formulation without notice.
About Lubricants
Control of friction and wear by the introduction of a friction reducing film between moving surfaces in contact. The film may fluid; solid or plastic species that carry out lubrication are termed as lubricants. Lubricants are basically classified in following three broad categories: 1. Lubricating oil. 2. Greases. 3. Solid lubricants Lubricating oils are the most widely used lubricants. This also includes hydraulic oils, various other special purpose oils and metal working oils. Greases are semi-solid lubricants and have been developed for use when fluid oil would run of lubricating zone. Solid lubricants have been developed for high temperature applications or for high lateral pressure etc. Graphite and molybdenum disulphide are the two main solid lubricants.
Classification of lubricants:
1. 2. 3. 4. 5. Automotive lubricants. Industrial lubricants. Marine lubricants. Aviation lubricants. Greases. Synthetic grease Multipurpose grease
Properties of lubricants:
Viscosity: Viscosity is a measure of the resistance of a fluid which is being deformed by either shear stress or extensional stress. In general term viscosity is the resistance of liquid to flow. It is measure of physical ability of a fluid to maintain lubrication under specified condition of operating speed, temperature and pressure. Viscosity of a liquid would determine/affect the following. Friction loss. Heat generation. Fluid film thickness. Fluid flow. Mechanical efficiency.
The viscosity of oil is very temperature dependent and precise control of temperature is mandatory when measuring viscosity. Viscosity index (VI): Viscosity index is a means of expressing the lubricants variation in viscosity with respect to temperature. In general, this means the viscosity increases with cold and decreases with heat. The viscosity index is an empirical unit less number indicating the effect of temperature change on the viscosity of oil. The VI of oil is determined by comparing it with two standards oil that has arbitrary VI of 0 and 100. The higher of the VI of oil the less change it has with temperature. #Color: That is color does not generally affect lube oil performance. There are, of course, exceptions to this rather broad statement. In some instance, light color has been associated with higher property, but that is misconception. Pour point: The pour point of oil is the lowest temperature at which the oil pours or flows, when it is chilled, without disturbance or agitation. As an oil is cooled, the wax content begins to separate out from solution and crystallize to from a rigid network by crystals interlocking, which traps small pockets of oil. When this crystal growth becomes extensive and strong, the oil is not able to flow. Paraffin oils, even through they have been dew axed are still waxy in behavior at low temperature due to their long straight side chains. Napthenic oils made from wax free crudes exhibit only viscous pour and extremely low pour points are possible. Generally, while selecting the lubricating oil or motor oils, it is ensured that the pour point of the oils is lower than the minimum ambient temperature at the place of application. Flash points and Fire points: The flash point is the temperature at which a flame will first ignite the vapors above oil. However, generation and concentration of vapor at this temperature is not enough to sustain the combustion and the flame dies out.
When the oil is heated further, more and more vapor come out but the flame does not sustain, till a temperature is reached when the release of continuous flame. The temperature of oil at which this happens is known as fire point of the oil. The flash point and fire point are important parameter for petroleum products for safety reasons. Low flash point oils are generally more volatile oils and if used in applications involving high temperature operation, higher oil consumption rates may occur. Flash point may be checked in open apparatus and closed apparatus. Flash point (open) is generally higher than flash point (closed) by approximately 11 to 170C. Flash point is important for safety reasons, as too low a flash point can cause fire problem.
Dispersency / detergency:
The lubricants in internal combustion engines get fouled by the oil insoluble products of fuel combustion are the form of carbon and oxidation products. These products are carried away by lubricating oil, in the form of relatively coarse conglomerates of soot, water and oxidation products. Detergency / dispersancy are the properties of oil which prevent these sludge and lacquers etc. from accumulating and aggregating and keep these suspension of small particles in oil and thus prevent them from depositing on metal surface. The engine is thus kept clean and functions efficiently even through the oil may look dark and fine suspended particles.
Typical Characteristics:
Test Description
Method
Typical Results
ISO VG ASTM Color Density at 15C, gm/c.c Kinematic Viscosity at 40C, cSt Kinematic Viscosity at 100C, cSt Viscosity Index Pour Point, C COC Flash Point, C
BNO BNO BNO BNO BNO Hydraulic Hydraulic Hydraulic Hydraulic Hydraulic AW 32 AW 46 AW 68 AW 100 AW 150 32 46 68 100 150 ASTM D1500 < 1.0 < 1.5 < 2.0 < 2.0 < 2.5 ASTM D7042 0.870 0.880 0.881 0.885 0.893 ASTM D7042 32 46 68 100 151 ASTM D7042 ASTM D7042 ASTM D97 ASTM D92 5.43 101 -18 210 7.08 100 -18 218 8.89 99 -18 228 11.08 96 -15 240 14.7 96 -15 256
Performance Standards: Denison HF-0 DIN 51524 Part II AFNOR NF E 48-603 Cincinnati P-68, P-69, P-70 Vickers 35VQ
Test Description
SAE Viscosity Grade ASTM Color Density at 15C, gm/c.c Kinematic Viscosity at 40C, cSt Kinematic Viscosity at 100C, cSt Viscosity Index Pour Point, C COC Flash Point, C TBN, mgKOH/gm Sulphated Ash, wt%
Method
SAE J300 ASTM D1500 ASTM D7042 ASTM D7042 ASTM D7042 ASTM D7042 ASTM D97 ASTM D92 ASTM D2896 ASTM D874
Typical Results
15W-40 < 3.0 0.882 107.6 14.5 139 -24 224 10.2 1.09
MB227.0/1 E1-96
2. Minimizes harmful black sludge, varnish and piston ring and valve drain wear. 3. Its provides excellent protection against rust, corrosion and foaming 4. Silk smooth operation of all high performance engines 5. Exceeds the highest U.S standards for gasoline and LNG /CNG engines. 6. Protects engines under severe driving condition.
Products Characteristics:
Test Description
SAE Viscosity Grade ASTM Color Density at 15C, gm/c.c Kinematic Viscosity at 40C, cSt Kinematic Viscosity at 100C, cSt
Method
SAE J300 ASTM D1500 ASTM D7042 ASTM D7042 ASTM D7042
Typical Results
20W-50 < 3.5 0.8920 171.5 18.8
Viscosity Index Pour Point, C COC Flash Point, C TBN, mgKOH/gm Sulphated Ash, wt%
ASTM D7042 ASTM D97 ASTM D92 ASTM D2896 ASTM D874
CCS Viscosity at -15C, cP Sulphated Ash, wt% Performance Standards: API SG/CD
7850 1.23
Test Description
SAE Viscosity Grade ASTM Color Density at 15C, gm/c.c Kinematic Viscosity at 40C, cSt Kinematic Viscosity at 100C, cSt Viscosity Index Pour Point, C COC Flash Point, C
Method
SAE J300 ASTM D1500 ASTM D7042 ASTM D7042 ASTM D7042 ASTM D7042 ASTM D97 ASTM D92 BNO HD 30 30 < 2.5 0.893 109.8 12.03 101 -18 228
Typical Results
BNO HD 40 40 3.0 0.896 149.2 14.65 99 -15 256 BNO HD 50 50 3.5 0.9011 221.1 19.2 100 -9 264
3.5 0.51
3.5 0.51
3.5 0.51
Method
SAE J306 ASTM D1500 ASTM D7042 ASTM D7042 ASTM D7042 ASTM D7042 ASTM D97 ASTM D92
Typical Results
BNO Gear 90 90 < 3.5 0.891 204.2 18.85 103 -9 246 BNO Gear 140 140 5.5 0.908 436.5 29.5 96 -6 264
Performance Standards:
API GL-4
Typical Results
BNO Gear BNO Gear 320 460 320 460 < 2.5 < 3.5 0.900 327.4 24.43 95 -6 266 0.905 463 30.52 95 -6 272
BNO Gear BNO Gear BNO Gear BNO Gear 68 100 150 220 SAE J306 68 100 150 220 ASTM < 1.5 1.5 < 2.0 < 2.5 D1500 ASTM 0.884 0.888 0.896 0.898 D7042 ASTM 67.2 98.2 151 226.4 D7042 ASTM 8.6 11.1 14.7 19.18 D7042 ASTM 98 98 96 95 D7042 ASTM -9 -9 -9 -9 D97 ASTM 228 232 252 260 D92
Performance Standards: U.S. Steel 224 DIN 51517, Part 3 AGMA 9005-094 Cincinnati Milacron P-59
Test Description
Method
Typical Results
BNO BNO BNO BNO BNO BNO Compressor Compressor Compressor Compressor Compressor Compressor Oil 32 Oil 46 Oil 68 Oil 100 Oil 150 Oil 220 ISO VG 32 46 68 100 150 220 ASTM Color ASTM D1500 < 1.0 < 1.5 < 2.0 < 2.0 < 2.5 < 3.5 Density at 15C, gm/c.c ASTM D7042 0.871 0.879 0.8875 0.888 0.890 0.892 Kinematic Viscosity at ASTM D7042 30.6 48.2 66.2 95.7 144 228.7 40C, cSt Kinematic Viscosity at ASTM D7042 5.5 6.93 8.5 10.6 14.1 19.31 100C, cSt Viscosity Index ASTM D7042 104 99 99 96 96 96 Pour Point, C ASTM D97 -18 -18 -18 -9 -9 -9 COC Flash Point, C ASTM D92 184 206 216 236 238 252
Performance Standards:
BNO Compressor Oils are formulated to meet the performance of DIN 51506 VDL specifications. The following type of compressors are classified under the DIN 51506 VDL specifications (1) Screw Compressor; (2) Piston and Reciprocating Compressor; (3) Vacuum Pump Compressor; (4) Air man and (5) Other Japanese Brand Compressor.
BNO BNO BNO BNO BNO Machine Machine Machine Machine Machine Oil 32 Oil 46 Oil 68 Oil 100 Oil 150 ISO Viscosity Grade SAE J306 32 46 68 100 150 Density at 15C, ASTM D7042 0.856 0.866 0.874 0.888 0.886 gm/c.c Kinematic Viscosity ASTM D7042 32 46 68 100 150 at 40C, cSt Kinematic Viscosity ASTM D7042 5.3 7.0 8.9 11.1 14.8 at 100C, cSt Viscosity Index ASTM D7042 95 95 95 95 95 COC Flash Point, C ASTM D92 218 222 230 244 250
Test Description ISO VG ASTM Color Density at 15C, gm/c.c Kinematic Viscosity at 40C, cSt Kinematic Viscosity at 100C, cSt Viscosity Index Pour Point, C COC Flash Point, C Moisture Content, ppm
Method ASTM D1500 ASTM D7042 ASTM D7042 ASTM D7042 ASTM D7042 ASTM D97 ASTM D92 ASTM D1533
Typical Results 32 < 0.5 0.8548 30.36 5.44 115 -15 220 <100
Products Description: BNO Super Cool is Naphthenic-based compressor oil with low carbon forming tendencies. In hot applications it forms small amounts of soft fluffy carbon where paraffinic based lubricants form larger amounts of harder carbon. In addition to its deposit control characteristics, it is also non-reactive with coolant compounds typically encountered in refrigeration compressors. BNO Super Cool is compounded from highly refined, low pour point oils with good resistance to oxidation, low wax forming tendencies and good water separation properties. It is also thermally stable and has good chemical stability with conventional refrigerant.
Applications / Benefits:
Low pour point Non-reactive with conventional refrigerants. Minimizes deposit formation Low wax forming tendencies.
Typical Characteristics:
Test Description ISO VG ASTM Color Density at 15C, gm/c.c Kinematic Viscosity at 40C, cSt Kinematic Viscosity at 100C, cSt Viscosity Index Flash Point, C Pour point, C
Method ASTM D1500 ASTM D7042 ASTM D7042 ASTM D7042 ASTM D7042 ASTM D92 ASTM D97 32 0.5 0.910 33.1 4.72 22 202 -39
Typical Results 46 < 0.5 0.912 47.5 5.68 30 212 -36 68 < 1.0 0.914 69.3 7.10 38 224 -33 100 < 1.5 0.915 96.8 8.45 31 228 -30
Application / Benefits:
Resists deposit formation in the system Ensure oxidation stability in service Have good anti-wear and special load carrying properties
Typical Characteristics:
Test Description ISO VG Density at 15C, gm/c.c Kinematic Viscosity at 40C, cSt Kinematic Viscosity at 100C, cSt Viscosity Index COC Flash Point, C
BNO ATF 3H
Products description: BNO ATF 3H is formulated with the synthetic base stock to address the multi vehicle need of a universal Automatic Transmission fluid to fulfill equipments and power shifting tools lubrication requirements. Carefully selected friction modifier contained in the BNO ATF 3H makes sure the correct friction characteristic for a wide variety of vehicles auto transmission needs. Synthetically based and improved thermal-stability, corrosion prevention helps a hassle free, smooth running auto transmissions year around. BNO ATF 3H exceeds the General Motors latest ATF Dexron III (H revision) as well as Ford Mercon requirements. It also meets JASO 1A for Japanese vehicle & the Allison C-4 specifications for power shifting usage and many other OEM claims and it also can be used in CVT transmit engine with displacement below 2L.
Applications & Benefits: Provides excellent oxidation and thermal stability. Outstanding antiwear & friction properties. Improves hydrolytic stability, application in a wide variety of Auto Transmission. Typical Characteristics: Much enhanced fluidity at very low temperature.
Test Description Color Density at 15C, gm/c.c Kinematic Viscosity at 40C, cSt Kinematic Viscosity at 100C, cSt Viscosity Index Pour Point, C COC Flash Point, C
Performance Standards:
Method Visual ASTM D7042 ASTM D7042 ASTM D7042 ASTM D7042 ASTM D97 ASTM D92
Typical Results Red 0.8501 36.2 7.15 185 -39 (Max) 198
Dexron III (H Revision), Dexron II D/E, GM Type & TASA M.Benz 236.9, Mercon, ZF TE-ML 14A, JASO 1A, Voith G607 Allison C-4, PSF, Chrysler ATF +3 / +4 Asian vehicles including Daihatsu, Honda, Mazda, Mitsubishi, Nissan, Subaru, Suzuki and Toyota.
These are recommended by some builders as running-in oil for cross-head type engines. The product has been designed for small bore, high speed trunk engines in fishing fleets & out board engines. Applications & Benefits: Superb viscosity control when used in severe high temperature service. Exceptional alkalinity retention characteristics preventing corrosive wear over long time. Typical Characteristics: Give extra protection against rings sticking, piston deposits and wear under most severe operation conditions.
Test Description
SAE Viscosity Grade Density at 15C, gm/c.c Kinematic Viscosity at 40C, cSt Kinematic Viscosity at 100C, cSt Viscosity Index Pour Point, C COC Flash Point, C Sulphated Ash, wt % TBN, mgKOH/gm
Method
SAE J300 ASTM D7042 ASTM D7042 ASTM D7042 ASTM D7042 ASTM D97 ASTM D92 ASTM D874 ASTM D2896
Typical Results
BNO Marine Oil 40 BNO Marine Oil 40 BNO Marine Oil 40 (TBN:12) (TBN:15) (TBN: 30) SAE 40 SAE 40 SAE 40 0.902 0.908 0.913 142.8 145.3 142.8 14.43 14.5 14.48 99 99 99 -12 -12 -9 236 240 242 1.68 2.1 4.3 12.3 15.2 30.6
Target Market:
We cant imagine running an engine without lubricants. So we can easily find out the lubricants market. According to consumer behavior we can differentiate lubricant market in two ways. Such as
Automotive section. Industrial Section. Automotive section mainly indicates the all heavy and light automobile and industrial sector indicate the light and heavy industries.
Laboratory
We visited laboratory with Mr. Zakir Hossain (QC Manager) and found so many valuable equipments. We were glad to see such a rich and world class laboratory with latest technology support. He showed us following equipments and told about particular works shortly. ICPOES: Optimum Emissions spectrometer: Its an indicator of metal elements in used oil. Viscometer: Machine that used to measure the viscosity of lubricants. L.R.F: Refine used oil to make base oil. Water separator tester: Separate water from oil. Flash Point detector: To detect the flash point of particular oil. Pour Point detector: To detect the pour point of lubricants. Right hand distillation: To separate the elements of oil. Copper corrosion test: To detect the corroding effect in engine parts. Muffle furnace: Ash control or carbon residue measurement. Karl Fischer instrument: Moister content detector. Potentio rector: For TAN and TBN (TAN stand for Total Acid Number and TBN stand for Total Base Number) Water separable tester for hydraulic oil. Color Meter: For testing ASTM color. C.C.S: Cool cranking simulator. (Detect dynamic viscosity of multi grade oil in minus temperature position.) Foam Tester: To test the foaming rate. Aniline tester: Visibility of hydrocarbon and aromatics in lubricants. UV visible: Phosphorus test. Dialectic strength: Load break of transformer oil.( Whether it has sparks or not up to 50 volt) And finally we have seen base oil and additives in laboratory.
Production Plant
We have visited our production plant with Mr. Naeem by the order of Mr. Shushanta kumar shaha (Operation Manager). We have seen Section B and Section A. We found and learned so many things that shortly given as flow chart below:
Used Oil
Buffer Tank
Storage Tank
WFE
Feed Tank
Storage Tank
Depolimerisation
Filtration
Lubricants
Blending + Additives
ISO 9001:2000
As someone who is involved in the selection of suppliers, and possibly responsible for purchasing decisions, you may have seen or used goods and services that are promoted using reference to ISO 9001:2000, or, more simply ISO 9000. What does this mean? How can this help you? How can you be sure that your suppliers understand what you expect from them, and are capable of providing you with a consistent, conforming product? This information brochure provides some answers to these questions, and will inform you about how you can get the most out of using ISO 9001:2000 as a supply chain tool. What is ISO 9001:2000? ISO 9001:2000 is an international standard that gives requirements for an organizations Quality Management System (QMS). It is part of a family of standards published by the International Organisation for Standardisation (ISO) often referred to collectively as the ISO 9000 series. For this reason, you may sometimes hear your suppliers refer to being ISO 9000 certified, or having an ISO 9000-compliant QMS. This will normally mean that they are claiming to have a QMS meeting the requirements of ISO 9001:2000, the only standard in the ISO 9000 family that can be used for the purpose of conformity assessment. It is important to understand however, that ISO is the body that develops and publishes the standard - ISO does not certify organizations, as will be explained later in this brochure. The objective of ISO 9001:2000 is to provide a set of requirements that, if they are effectively implemented, will provide you with confidence that your supplier can consistently provide goods and services that:
Meet
The requirements cover a wide range of topics, including your supplier's top management commitment to quality, its customer focus, adequacy of its resources, employee competence, process management (for production, service delivery and relevant administrative and support processes), quality planning, product design, review of incoming orders, purchasing, monitoring and measurement of its processes and products, calibration of measuring equipment, processes to resolve customer complaints, corrective/preventive actions and a requirement to drive continual improvement of the QMS. Last but not least, there
is a requirement for your supplier to monitor customer perceptions about the quality of the goods and services it provides. ISO 9001:2000 does not specify requirements for the goods or services you are purchasing. That is up to you to define, by making clear your own needs and expectations for the product. You might, for example, refer to product specifications, drawings, national or international product standards, suppliers catalogues or other documents as appropriate. What does Conformity to ISO 9001:2000 mean? This means that your supplier has established a systematic approach to quality management, and is managing its business to ensure that your needs are clearly understood, agreed and fulfilled. A statement of conformity to ISO 9001:2000:2000 should not, however, be considered as a substitute for a declaration or statement of product conformity. How does ISO 9001:2000 help you in selecting a supplier? ISO 9001:2000 provides some requirements for the purchasing process that include you as the customer. These requirements address the following topics:
requirements
regarding the purchasing information that should be provided so that suppliers clearly understand their customers' needs the ways in which supplied products can be verified as meeting the requirements of the customer Note that whenever ISO 9001:2000 refers to products, this also includes intangible products like services, or software.
You have an important role to play, by specifying to your supplier what you actually want. You may need to consult with your own internal technical staff (the actual users) in this process. If you dont do this, you might find that you receive a product that meets all your stated requirements and the applicable regulatory requirements, but which is absolutely wrong for your intended application. So, first of all, you should concentrate on specifying your needs related to the intended use of the product. To help in this task you may consider the following:
What
is the specific product (goods or service) you are buying? What impact does this product have on your own business? What are the risks to your business if you experience problems with this product? How can you be sure that the product you receive will actually meet your requirements? What do you know about the reputation and historical performance of your supplier? What level of confidence do you need in your suppliers ability to provide you with conforming product on a consistent basis? If you decide that conformity to ISO 9001:2000 is important, (based on your assessment of the risks associated with the goods and services you are buying) how can you be sure that your supplier does have a QMS that meets ISO 9001:2000 requirements? Are the goods and services you require covered by your suppliers QMS? (You may need to ask for a copy of your suppliers actual certificate or declaration of conformity to find this out!) How can you have confidence that your supplier meets ISO 9001:2000? There are various ways in which your supplier can claim that its QMS meets the requirements of ISO 9001:2000. These include:
Suppliers
declaration of conformity: A declaration by your supplier itself affirming that its QMS meets ISO 9001:2000 requirements, usually supported by legally-binding signatures. This declaration can be based on your suppliers internal audit system, or on second party or third party audits; Second party assessment: your supplier has been assessed directly by its customer (for example by you, or by another customer, whose reputation you respect) to check if its QMS meets ISO 9001:2000 requirements and your own requirements - sometimes used in contractual business-to-business transactions; Third party assessment: (Often referred to as certification or registration): your supplier hires an impartial third party (a certification body, or registrar) to conduct an assessment to verify conformity to ISO 9001:2000 requirements. This third party then issues a certificate to your supplier describing the scope of its QMS, and confirming that it conforms to ISO 9001:2000. Additional confidence may be derived from the fact that some certification bodies (registrars) are accredited by nationally or internationally recognized accreditation bodies, who verify the certification bodys independence and competence to carry out the certification process. Many accreditation bodies
have multi-lateral arrangements under the umbrella of the IAF (International Accreditation Forum) to promote worldwide mutual recognitions in support of WTO (World Trade Organization) free trade principles. Figure 1 explains this in simple schematic terms.
Can suppliers claim that their goods or services meet ISO 9001:2000?
No. The reference to ISO 9001:2000 indicates that the supplier has a quality management system that meets the requirements of ISO 9001:2000. As mentioned earlier, this should provide you with confidence in your suppliers ability to provide consistent, conforming goods or services. ISO 9001:2000 requires your supplier to monitor the levels of satisfaction of its customers (this includes you!),
and to feed back this information in order to improve the effectiveness of its QMS.
What to do if things go wrong?
In the event you are not happy with specific goods or services you receive, you should first of all bring this to your suppliers attention. You will typically do this via the normal technical and/or commercial communication channels that have been established. Your supplier is obliged to investigate your complaint, and should take appropriate actions to avoid or reduce the chances of it happening again. If, however, you are dissatisfied with the overall performance of your supplier, (for example if they continue to provide non-conforming products, do not address your complaints, or are not taking appropriate corrective actions) then this is an indication of problems in their quality management system. Depending on the responses you receive, you should be aware that you can escalate your complaint as follows:
If
your supplier has a QMS that meets ISO 9001:2000 requirements, they are required to have nominated a person (the management representative) to have the responsibility and authority to ensure the system is working properly. You should find out who this is, and make a formal complaint. If you are still not satisfied with the response from your supplier, and if they are certified by an independent (third party) certification body (registrar), you should bring the matter to the certification bodys attention. You can find the certification bodys name by looking at your suppliers certificate. The certification body will investigate the problems during their surveillance audits of your suppliers QMS, or, in critical cases, may decide to carry out an additional specific investigation. If you do not receive a satisfactory response from the certification body, and if it is accredited (see Figure 1), you should complain to the relevant accreditation body. Details of any such accreditation will appear on your suppliers ISO 9001:2000 certificates. If you have difficulty in getting this information, you can consult the list of accreditation bodies who are members of the International Accreditation Forum on the IAF website (http://www.iaf.nu). If you feel that you have not received a satisfactory response from the accreditation body, and if it is a member of the International Accreditation Forum (see Figure 1), you can complain to the IAF (http://www.iaf.nu).
Remember that none of the above will affect your statutory rights as a purchaser, and it may be appropriate to take legal action against your supplier instead of, or in parallel with the above channels. The way in which you do this may vary from one country to another.
To summarize..
ISO 9001:2000 is a useful basis for organizations to be able to demonstrate that they are managing their business so as to achieve consistent (good!) quality goods and services. There are several ways in which your suppliers can claim conformity to ISO 9001:2000, and you need to ensure that the method chosen by your supplier provides you with the necessary degree of confidence. If you are not satisfied with the performance of your supplier, you must provide them with the appropriate feedback. Learning from complaints helps organizations to improve their future performance that is what ISO 9001:2000 is about. Some additional helpful information about ISO and the ISO 9000 family of standards can be obtained from www.iso.org, or by consulting your national standards body.
.
Competitors
Since we are manufacturing and marketing lubricants oil in Bangladesh we have to compete with some others companies. Such as Mobil, Fuchs, BP, Shell, Caltex, Conoco, castrol etc. Product Equivalent chart of BNO with Competitors: Equivalent chart of BNO Products to other products
We have created the attached listing as a quick reference to competitor products and the suitable BNO replacement product.
BNO HD-40
Lubricants Name Brand Name. Product Name SAE Grade API Service Classification confirmed by major additives companies
BNO HD-40 Mobil HD-40 BP Energol HD-40 Gulf XHD-40 HD-40 Fuchs HD-40
BNO HD-50
Lubricants Name Brand Name. BNO Mobil Engine Oil BP Gulf Castrol Fuchs Product Name BNO HD-50 Mobil HD-50 BP DHD-40 Gulf XHD-50 HD-50 Fuchs HD-50 SAE Grade SAE 50 SAE 50 SAE 50 SAE 50 SAE 50 SAE 50 API Service Classification confirmed by major additives companies SD/CC SD/CC SC/CC SC/CC SC/CC SC/CC
BNO Gold-20W50 Mobil Special 20 W -50 BP Super V Gulf Multi G Motor oil 20 W50 Titan Super formula
WWWWWW-
Lubricants Name.
Product Name
SAE Grade
Engine Oil
BNO Diesel Super 15 W-40 Mobil Delvac MX 15 W-40 BP Vaneiius C3 Gulf Super Fleet Delo Gold Titan Truck
WWWWWW-
Classification confirmed by major additives companies CF-4 CF-4 CF-4 CG-4 CF-4 CF-4
BNO Diamond 20 W-50 Mobil Super XHP BP Visco 2000 Pride Super Sp GTX 20W-50 Titan super GT
SAE 20W50 SAE 20W50 SAE 20W50 SAE 20W50 SAE 20W50 SAE 20W50
BNO CNG special Essolube GEO 20W-50 BP Visco CNG Gulf CNG
Castrol Fuchs
N/A N/A
BNO Gear-90/140
Lubricants Name. Brand Name. BNO Mobil Gear Oil BP Gulf Castrol Fuchs Product Name SAE Grade API Service Classification confirmed by major additives companies GL-4 GL-4 GL-5 GL-4 GL-4 GL-4
BNO Gear90/140 Mobilube GX 80W-90 BP Energear Hypo-90/140 Gulf gear EP 140 Protector HYpoy EP 90/140 Tian super Gear 90/140
BNO Marine 30
Lubricants Name Brand Name. BNO Mobil BP Product Name SAE Grade SAE 30 SAE 40 SAE 40 API Service Classification confirmed by major additives companies SD/CC SD/CC SD/CC
Engine Oil
BNO Marine 40
Lubricants Name Brand Name. BNO Mobil BP Product Name SAE Grade SAE 30 SAE 40 SAE 40 API Service Classification confirmed by major additives companies SD/CC SD/CC SD/CC
Engine Oil
254
INDUSTRIAL LUBRICANTS
Lubricants Name ISOVG 32 Hydraulic Oil 46 68 100 68 100 Gear Oil 150 220 320 460 32 46 BNO Gear 150 BNO Gear 220 BNO Gear 320 BNO Gear 460 BNO Compressor Oil 32 BNO Compressor BNO BNO Hydraulic AW 32 BNO Hydraulic AW 46 BNO Hydraulic AW 68 BNO Hydraulic AW 100 BNO Gear 68 BNO Gear 100 MOBIL Mobil DTE 24 Mobil DTE 25 Mobil DTE 26 Mobil DTE 27 Mobil Gear 626 Mobil Gear 627 Mobil Gear 629 Mobil Gear 630 Mobil Gear 632 Mobil Gear 634 Mobil Rarus 424 Mobil Rarus SHELL Shell Tellus 32 Shell Tellus 46 Shell Tellus 68 Shell Tellus 100 Shell Omala 68 Shell Omala 100 Shell Omala 150 Shell Omala 220 Shell Omala 320 Shell Omala 460 Shell Corena 32 Shell BP BP Energol HLP 32 BP Energol HLP 46 BP Energol HLP 68 BP Energol HLP 100 BP Energol GRXP 68 BP Energol GRXP 100 BP Energol GRXP 150 BP Energol GRXP 220 BP Energol GRXP 320 BP Energol GRXP 460 BP Energol RC 32 BP
Oil 46 68 100 150 220 32 BNO Compressor Oil 68 BNO Compressor Oil 100 BNO Compressor Oil 150 BNO Compressor Oil 150 BNO Super Cool BNO Super Cool BNO Super Cool BNO Turbine Oil ROI BNO Turbine Oil BNO Turbine Oil BNO Turbine Oil BNO Thermo Oil BNO Synthetic Thermo Oil BNO EIO Series BNO Cutting Oil 32 BNO Machine Oil BNO Machine Oil BNO Machine Oil
425 Mobil Rarus 426 Mobil Rarus 427 Mobil Rarus 429 Mobil Rarus 430 Mobil Gargoyle Arctic Mobil Gargoyle Arctic 155 Mobil Gargoyle Arctic 300 Mobil DET Oil Light Mobil DET Oil Medium Mobil DET Oil Heavy Medium Mobil DET Oil Heavy Mobil Therm 605 Mobil Synthetic Therm Mobil Transformer Oil Mobilcut 102
Corena 46 Shell Corena 68 Shell Corena 100 Shell Corena 150 Shell Corena 220 Shell Clavus 32 Shell Clavus 46 Shell Clavus 68 Shell Turbo T 32 Shell Turbo T 46 Shell Turbo T 68 Shell Turbo T 100 Shell Thermia B
46 68 32 46 68 100 32
Turbine Oil
32
Shell Diala B Shell Dromus B Shell Vitrea 32 Shell Vitrea 46 Shell Vitrea
Energol RC 46 BP Energol RC 68 BP Energol RC 100 BP Energol RC150 BP Energol RC 220 BP Energol LPT 32 BP Energol LPT 46 BP Energol LPT 68 BP Energol THB 32 BP Energol THB 46 BP Energol THB 68 BP Energol THB 100 BP Transcal N BP Transcal SA BP Energol JSA
Circulatin g Oil
46 68
100 150 220 320 460 10 Spindle Oil 32 Flushing Oil Knitting Oil 32 10 -32
BNO Machine Oil BNO Machine Oil BNO Machine Oil BNO Machine Oil BNO Machine Oil BNO Tex 10 BNO Tex 32 BNO Flushing Oil BNO Knitex Series Mobil Velocite Letter Series GREASES Mobil Velocite -E Mobil Spindle Oil
68 Shell 100 Shell 150 Shell 220 Shell 320 Shell 460
BP Flushing Oil
BP BP Energrea se LS BP Energrea se MM EP
Recommendation
We have been trained up about two weeks. Within short period of times we are not able to comments exactly. For our point of view we found following limitations of this company. To build up a better HR policy. To give more concentration on promotion activities to build up brand image.
Conclusion
Both of us joined in this company as a Marketing executive. Since we are new in this track, company provides us a training to understand about lubricants and its marketing. Its a great thinking of our honorable Managing Director; we find a proper guideline from General Manager and extreme cooperation from entire employee. We enjoyed it so much and learned so many things that will be helpful for the further advancement.
Submitted to: Mr. Md. Yousuf Managing Director Lub-rref (Bangladesh) Limited BSCIC industrial estate, Block-A Sagorika Road, Chittagong Through: Mr. Md. Anisur Rahman General Manager (HR and Administration) Lub-rref (Bangladesh) Limited BSCIC industrial estate, Block-A Sagorika Road, Chittagong Submitted By: Mohammad Rezaul Ashraf Khan (ME) And Md. Mizanur Rahman (ME) Lub-rref (Bangladesh) Limited BSCIC industrial estate, Block-A Sagorika Road, Chittagong