Corporate Profile Genpact is a global leader in business process and technology management.

The entire organization of over 53,000+ employees is focused on process and engaged in improving client processes and driving business impact. We look at process as a science and our proprietary Smart Enterprise Processes (SEPSM) employs a scientific, highly granular approach to managing business processes.

Genpact couples its deep process knowledge, insights and best practices with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver a comprehensive solution. Our broad portfolio consists of both enterprise G&A and industry-specific services. In every area, we go from meeting simple transactional needs to providing process management capabilities, where complex decision making and keen judgment are required. Services are seamlessly delivered from a global network of centers in 13 countries to meet a clients business objectives, cultural and language needs, and cost reduction strategy.

Genpacts culture is uniquely ingrained in Lean Six Sigma, the capability having been driven through the organization and leveraged in all we do in a highly visible manner. Our mindset is 100 percent customer-centric, demonstrated daily through our comfort with destroying our own revenue to deliver greater efficiency, the 100 percent empowerment of our employees to do what is needed for the client, and the fact we dont let a contract get in the way of client success.

The Company enjoys a rich heritage, tracing its beginnings to 1997, when it was an independent business unit of the General Electric Company (GE). Built from the ground up, the organization was charted to provide business process management capabilities that would deliver outstanding efficiencies to all of GEs businesses. The company became independent in January 2005, bringing process strength to companies outside of GE, and was successfully listed on the NYSE in August 2007 under the trading symbol G. Today, the Company manages over 3,000 processes for more than 400 clients world wide.

History Genpact has a unique heritage, which has contributed to their deep understanding of process. It began in 1997 as a business unit within GE, building the company from the ground up. Its charter was to provide business process services to GEs businesses, with the goal of enabling outstanding efficiencies. During the eight years that followed, it earned the opportunity to manage a wide-range of processes from the simple to complex, operating across GEs financialservices and manufacturing businesses. In January 2005, it became an independent company with new name, Genpact. In August 2007, It was listed on the NYSE under the symbol G. Since then it has grown rapidly, expanding its range of services and diversifying its client base.

Management Team Genpact is managed by an experienced and cohesive leadership team. Many members of the leadership team developed their management skills working within GE and were involved in building Genpact. Senior leaders have, on average, over 20 years of relevant experience. Please refer to Exhibit-1 for executives profiles. Services Genpact has a broad portfolio of enterprise G&A, industry-specific and technology services. It has deep knowledge of process, insights, and best practices with strong IT/technology, reengineering, analytics and global delivery capabilities to deliver a comprehensive client solution. Its broad industry domain expertise ensures solutions relevant to the particular process challenges our clients face. 1. Finance and Accounting It includes Accounts Payable, Order to Cash (OTC),General Accounting, Closing & Reporting, Treasury & Tax Services, Financial Planning & Analysis, and Governance. 2. Procurement and Supply chain

Genpacts end-to-end supply chain offerings include Forecasting & Planning, Sourcing & Procurement, Logistics & Fulfillment and Service Operations. 3. Collections By selectively hiring a highly skilled workforce Genpact adopts a comprehensive approach with proven expertise in Early Stage Collections, Late Stage Collections, Specialized Services, Call Quality Optimizer and Support Functions 4. Enterprise Application Services Genpact leverages its excellence and expertise in the software services portfolio below, to deliver profitability to the organizations across industry verticals such as manufacturing, automotive, chemicals, oil and gas, utilities, BFSI and media. The combination of our industry experience and domain expertise makes a significant business impact on customers.
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Enterprise Application Solutions (Oracle, SAP, Siebel) Business Intelligence / Data Warehousing Technology Integration (ADM, BPM, Testing) 5. Human Resource Services Genpacts comprehensive end-to-end solutions for the Human Resource function include Core HR Services, Talent Management and Workforce Analytics. 6. Analytics and research As one of the largest Analytics & Research organizations, Genpact provides a comprehensive set of offerings that include Predictive Scoring, Business Research, Market Research, MIS & Reporting, Forecasting, Credit Decisioning, Financial Modeling, Simulation, Clinical Data Intelligence, Customer Loyalty, Direct Marketing, Sales Force Effectiveness, Supply Chain Decision Services Supply Chain Analytics, Inventory Optimization, Logistics Analytics, Pricing Analytics, and Strategic Sourcing.

7. Contact Center We have been servicing clients customer contact center needs since 1998. Our process expertise extends from Acquisition & Sales to Technical & Product Support to

managing Customer Care interactions and Call Quality Optimizer . 8. Reengineering The Reengineering expertise is routinely applied to process areas such as Procure to Pay, Order to Cash, Collections, Contract Management, Order Fulfillment, and Record to Report. This expertise has also been applied successfully to specialized services like Sales Force effectiveness and Healthcare services. 9. Risk Management Services Genpact can provide an integrated end-to-end approach for all Enterprise Risk Management Requirements. Their services include component packaging for Market Risk, Credit Risk and Operational Risk solutions. 10. IT Infrastructure Services Genpacts end-to-end IT Infrastructure offerings include:

End User Computing Services: IT Help Desk Services, Level 1.5 Help Desk, Desk Side Services, Software Imaging & Distribution, and IT Asset Management.

IT Infrastructure Management Services: Enterprise Computing Services, Database & Middleware, Network, and Voice & Security Services.

RIMnexgenSM and ROCSM: Genpact has established next generation Remote Infrastructure ManagementRIMnexgenSMas a service delivery mechanism that provides integrated business solutions for monitoring, managing and securing critical servers, applications and

networks across a wide range of technology platforms. These services are delivered from our state-of-the-art ROCSM or Remote Operations Center. 11. Learning & Marcomm Services Genpacts comprehensive Content Solutions offerings include Learning Solutions, Marketing & Communications, OnDemand Content Creation, and Training & Communications Support. 12. Media Services NGEN services include Media Management and Post Production services. The gamut of services include Media Management in terms of Digitization, Audio/Video Transcription, Subtitling & Captioning, Metadata Enrichment, Schedule Preparation, Repurposing, as well as Post Production for Video, Sound, Visual Effects and Graphic Design. 13. Legal Services Genpact is a pioneer in starting the legal process management initiative in the industry and has been providing legal process outsourcing service for the last 9 years to international clients. Genpacts diverse offerings for legal services include:

Contract Drafting & Review: Contract drafting and review is the core activity undertaken by the legal services team. It includes drafting, reviewing, modifying and negotiating various contracts ranging from highly complex Loan and Security Documentation, Manufacturers Warranty Assignments to fairly simple documents such as addendums and non-disclosure agreements. This is non-advisory work based on preparing standardized contract templates. Typically, the Genpact team collaborates with the customer to prepare these customized templates to suit dynamic business requirements.

Contract Management: In our experience we have found that customers are good at entering into contracts but contract management often ends up slipping between two stools. This leads to revenue leakage, poor management and greater risks for the company. At Genpact, we

offer niche contract management services such as maintenance of contract database, creation of contract summaries/abstracts and databases as per client specifications, tracking renewals, identifying incorrect/inconsistent and incomplete data entries, cataloguing and indexing contracts and generating reports required on a periodic basis. Given Genpacts extensive expertise in IT, we are also able to assist customers by identifying appropriate IT solutions for their specific contract management requirements.

Legal Research & Analysis: Genpact offers high-end and cost effective legal research and analysis services with timely deliveries utilizing state-of-the-art methodologies and research tools. We have access to numerous extensive libraries of databases covering most jurisdictions. Our research and analysis team provides comprehensive legal research services in the following areas: case law research, statutory research, legal analysis and summary drafting, and fact based internet research. Such assignments can, at the convenience of the customer, be either a project-based activity or an on-going activity.

Regulatory Compliance: Regulatory Compliance is handled by a competent and experienced team of compliance personnel who have a keen eye for detail. The core activity handled by this team includes tracking regulatory watch lists issued by the US and the UK governmental authorities and screening of potential matches through manual and automated procedures. Additionally, we also conduct US regulatory compliance in the following areas: Anti Money Laundering Compliance; Know Your Customer (KYC) Compliance; and Suspicious Activity Reporting.

Legislative Monitoring: Under the Legislative Monitoring process, our specialized team of legal professionals analyzes, tracks and summarizes legislations and regulations that can have significant impact on customers business. We track legislations globally as well as specifically for the US (50 States plus Federal). In addition, we are equipped to handle market analysis of business issues, research on federal rules and regulation, and monitor the progress of legislations on regular basis.

Trademark Database Management: Under this process, we manage customers global trade

mark renewals and name change activity. We also provide documentation support to local counsels/agents and handle office actions raised by jurisdictional Trademark Registries. In addition, we provide seamless support by liaisoning with the customers internal departments and various external law firms/agencies handling the actual filings.

Corporate Housekeeping: Under this initiative, Genpact maintains the database of all the local licensing requirements and company secretarial work of various corporate houses of our customers in the US region. We handle filings of annual reports and gross receipts through paper filing or online filing based on the customers requirements.

Culture Genpact has created a culture that emphasizes customer centricity, teamwork, and continuous process improvement. Their culture is expressed in the Values that embody their core ideology and define who they are. Their Values are based on the foundation of unyielding integrity and act as a compass to guide their thoughts and actions, serving as the pillars that uphold them as an organization. A Client-centric Culture Genpacts operations are a seamless extension of their clients operations. Their strong operating culture defines their process effectiveness that aims at delivering real business results and strategic value to their clients. They integrate their capabilities with those of their clients to drive business process effectiveness with the objective to increase efficiencies and improve business outcomes. They see their relationships with clients as strategic, long term, and enduring.

Customers Speak . Exhibit-3 gives some examples of what its customers are saying about

Exhibit-1 NV "Tiger" Tyagarajan President & CEO, Genpact

Tiger is credited as one of the pioneers who transformed Genpact (formerly GE Capital International Services) into a high-end business process and technology management company. Today, Genpact is an acknowledged leader and serves its global customers from 50+ operations centers in 17 countries with over 53,000 employees. The company manages over 4,500 processes for more than 600 clients worldwide across the banking and finance, capital markets, insurance, manufacturing, healthcare, pharmaceuticals, consumer products, retail, transportation and business services sectors. Genpact is publicly listed on the New York Stock Exchange under the symbol G.

Tiger began his career with the Unilever Group in India where he spent seven years in sales and marketing and then three years with Citibanks Consumer Financial Services businesses in business, sales, operations and credit. He joined GE Capital in 1994 as Head of Risk in India and went on to become CEO for GE Capital's Global Consumer Finance and Auto Financial Services operations in India.

In 1999 he became CEO of GE Capital International Services, significantly expanding its service offerings and operations. In 2002, he transferred within

GE to the Global Commercial Lending Businesses in the U.S. as Global Head of Six Sigma and Global Operations.

Tiger rejoined Genpact in February 2005 as Executive Vice President, Sales, Marketing and M&A, was promoted to the position of Chief Operating Officer in 2009 and was named President and CEO in June 2011.

Tiger has a degree in mechanical engineering from the Indian Institute of Technology, Mumbai, and an MBA, majoring in Finance and Marketing, from the Indian Institute of Management, Ahmedabad. ramod Bhasin Vice-Chairman (Non-Executive), Genpact

Pramod founded Genpact (formerly GE Capital International Services) in 1997. He was the President & CEO till June 2011 and is currently the Vice Chairman. Under his leadership, Genpact pioneered the Business Process Management industry in India. This industry now employs over a million people in India, directly and indirectly. Genpact has also been the pioneer of this industry in China and Eastern Europe. Today, it is acknowledged as a leader in the globalization of services and technology. Genpact is publicly listed on the New York Stock Exchange under the symbol G.

Pramod was earlier an Officer of General Electric (GE). His career with GE and RCA spanned 25 years across the US, Europe and Asia. He was most

recently the head of GE Capital in India and in Asia, having earlier worked with GE Capital's Corporate and Finance Group in Stamford, Connecticut, USA.

Pramod is a Chartered Accountant from Thomson McLintock & Co., London, and holds a Bachelor of Commerce degree from Delhi University. He has also served as the Chairman of India's National Association of Software & Services Companies (NASSCOM). Pramod is the current Chairman of the CII Services Council. He serves on the boards of NDTV and SKS Microfinance. He is also Chairman of the Junior Achievement India Founders Board, and is on the governing boards of several educational institutions including IIM Lucknow, Lady Shri Ram College, and Shri Ram School. Bob Pryor Executive Vice President - Strategic Relationships

Bob Pryor is Genpact's Executive Vice President, responsible for Strategic Relationships. In his previous role, Bob was leading Genpact's Sales, Marketing and New Business Development. Bob has over 25 years of work experience in IT Services and the Outsourcing industry, and brings extensive industry knowledge and business acumen.

He has worked with various clients across a range of industries including oil & gas, utilities, telecommunications, manufacturing and consumer products & retail.

Before joining Genpact, Bob was with the Hewlett-Packard Company, where he led World-Wide Sales & Marketing and business operations in EMEA for its Outsourcing Services business. Prior to that, he was CEO of Americas Outsourcing Services for Capgemini, a unit he helped create. Bob started his professional services career at EDS and was President of the Food & Consumer Products Division until 1997, when he left to join Ernst & Young as a Partner in the US firm.

Bob is a Certified Management Accountant and holds an MBA from the University of North Texas and a BBA in Finance & Accounting from the University of Texas at Austin. Mohit Bhatia Chief Financial Officer

Mohit Bhatia is the Chief Financial Officer for Genpact. Prior to this, Mohit was Global Business Leader for Genpacts Finance & Accounting business. He is a Chartered Accountant and has a Bachelors degree of Commerce from Delhi University, India.

Mohit has over 21 years of experience in Finance, Banking and Operations. He started off as an Auditor with a KPMG Affiliate and post that he spent 10 years with the American Express Bank in diverse assignments including leading their Retail Foreign Exchange Business in India. In his last assignment, he led their Strategic Enablement Services responsible for

Finance

Reengineering

&

Off-shoring.

Mohit joined Genpact in July 1999 as Vice President, Relationships, and was responsible for building some of Genpacts largest relationships with GE Consumer Finance and GE Healthcare across all our verticals. Post that he became the Chief Financial Officer of Genpact for India and subsequently the CFO of Genpact Global where amongst other things he played a key role in enabling the Genpact divestiture in December 2004. Mohit is the Global Business Leader for Finance & Accounting, supporting the F&A Practice for our clients for the last five years. He has been responsible for growing that business by over 33 percent annually while driving best practices and standardization in his portfolio. Patrick Cogny CEO, Europe & Senior Vice President Manufacturing and Services

Patrick Cogny is senior vice president, leading Genpacts Manufacturing and Services vertical. Prior to assuming this position in July 2011, Patrick served as CEO for Genpact Europe, where he led the companys geographic expansion and established Genpact as a leader in IT services and business process management solutions with a large portfolio of marquee clients in the region.

A Certified Six Sigma professional, Patrick has been with GE and Genpact through his career, holding leadership roles in sourcing, manufacturing, quality, supply chain and field services at GE Healthcare. Prior to joining

Genpact in 2005, he was leading the GE Europe SG&A initiative, driving Lean methodologies and back-office processes transformation in partnership with Genpact.

Patrick holds a Masters in Industrial Engineering from Ecole des Mines in Paris, and is based out of New York. Charles Hunting Chief Executive Officer, Asia

Charles Hunting is the Chief Executive Officer for Genpact Asia. His main focus is on driving business growth in the region and working closely with clients to help solve their business challenges by leveraging Genpacts assets and expertise.

Charles has 17 years of experience in the industry, having worked in every major economy in the region since 1999. He specializes in the Financial Services, Communications and Energy sectors. Prior to joining Genpact, Charles worked at Accenture, where he was responsible for the outsourcing business in China and part of the firms Asia-Pacific regional leadership team.

A native of Australia, Charles has been living in China since 2007. He holds a bachelors degree in information technology from Queensland University of Technology in Australia.

Harpreet Duggal Senior Vice President - India to India

Harpreet heads Genpact's "India for India" initiative, and is leading the charge in building this business in a key growth market for the organization. He continues to head Genpact's Automotive vertical, a business he built from scratch and played a pivotal role in forging strong relationships with major clients. Additionally, Harpreet is the business leader for NGEN - a media process outsourcing joint venture between Genpact and NDTV.

Harpreet joined Genpact in 2001 as the Business Development leader for the Consumer Finance Businesses of GE in the US and Europe and was one of the core members of the team that launched Genpact's Hungary operations. In 2004, he moved into the role of Business Leader for Genpact's Customer Fulfillment Center of Excellence, where he drove significant improvements around end-customer satisfaction, process excellence and transaction productivity.

Harpreet has over 18 years of experience in the area of Business Development and Marketing, having held key roles in Telstra, British Telecom and GE. He is a Computer Engineer and holds an MBA in Marketing from the Faculty of Management Studies, Delhi, India.

Mohit Thukral Senior Vice President - Banking, Financial Services, Insurance and Healthcare

Mohit Thukral is Senior Vice President and head of Banking, Financial Services, Insurance and Healthcare at Genpact.

With over a decade of experience in the Financial Services domain, Mohit has been instrumental in setting up the vertical that manages over 15 global partners in US, UK, and Australia. He has successfully established systematic operations out of India and Philippines, delivering high-quality business processing services. Mohit has played a key role in executing the global outsourcing strategy of our partners and benchmarking processes to drive stable operations, best-in-class attrition and high reference ability from our customers.

Genpact was the first company in India to provide outsourcing services for Insurance and Mohit, in his capacity, played a key role in setting up BFSI vertical for Genpact.

His career with Genpact spans over 10 years including his serving in roles of Operations, Business Development, Global Six Sigma, and Process Excellence & Delivery.

Mohit is based out of Gurgaon, India.

Sandeep Sahai CEO Headstrong & Senior Vice President - IT Solutions

Sandeep Sahai is the Chief Executive Officer of Headstrong, a Genpact company. Under his leadership, Headstrong doubled its revenues and quadrupled its profits between 2004 and 2009. He also architected a multiyear strategy that saw Headstrong evolve from a predominantly on-site consulting firm to a domain-led, globally distributed outsourcing company and eventually to a platform-based managed services multinational.

Mr. Sahai, 46, was a founder and partner of the consulting firm TechSpan that merged with Headstrong in 2003. He has over 19 years of IT consulting experience. Prior to Headstrong and TechSpan, he was the CEO of Virginiabased SkanSoft, and also served a ten-year tenure with the HCL group. Having started and grown companies in the US, Europe and India, he is a frequent speaker at industry conferences on offshore outsourcing as a strategic tool for IT managers.

Mr. Sahai has an MBA from the Indian Institute of Management, Calcutta, and an engineering degree from the Institute of Technology, Varanasi. K N K Venkataraman Senior Vice President - IT Services

K N K Venkataraman, popularly known as 'KNK' is responsible for the Global IT Infrastructure Services Business at Genpact. He is also on the board of Genpact Mobility Service (India) Pvt Ltd. KNK joined Genpact in April 2008, prior to which he was with Wipro in various roles.

KNK has over 20 years of experience in the IT Services industry in areas of business management, practice incubation, service delivery, relationship management, channel development, business development, innovation, M&A and customer services. His strengths lie in visualizing and implementing innovative business goals with a breadth of diverse experience in IT services. He is a strategic thinker with a pragmatic approach to implementation and driving the vision to reality. KNK has authored white papers and has been a guest speaker at several international and industry forums. He has been featured in magazines for thought leadership on offshore IT Infrastructure management and Franchisee support models.

KNK is an electronics and communications engineer (ECE) from Coimbatore Institute of Technology (CIT). He is active on the board of studies of ECE in CIT. Arvinder "Monty" Singh Senior Vice President Sales and Marketing, Client Relationship, Reengineering

Monty is the global leader for sales and marketing at Genpact, responsible for further strengthening the sales and marketing functions including building enterprise-wide sales programs and applying best practices. In this capacity, he also leads the companys growing reengineering business. Monty was previously senior vice president, client relationships and continues to oversee the global account management team. He joined Genpact in June 2005 as the senior vice president for Six Sigma solutions, transitions and reengineering, where he drove Genpacts critical competitive edge by effectively utilizing Lean, Six Sigma, transition and solution resources. Prior to joining Genpact, Monty was senior vice president, Six Sigma and Chief Quality Officer for GE Vendor Financial Services and also held various leadership roles with GE Capital India businesses.

Monty has more than 20 years of experience in the area of driving process improvement. He holds a bachelors degree of commerce from the University of Delhi and an MBA in finance and marketing from Xavier Labor Relations Institute (XLRI), Jamshedpur, India.

Pankaj Kulshreshtha Senior Vice President - Smart Decision Services - Analytics and Research

Pankaj is a Mechanical Engineer from VNIT, Nagpur, and holds a Doctorate degree in Management Sciences from the Indian Institute of Management, Bangalore. Pankaj has over 17 years of experience in Analytics, Research and Risk Management. He joined Genpact in 1998 and was one of the first few people who started offshore Analytics teams in India.

He helped various GE businesses set up the analytics teams till 2005. Pankaj then moved to GE Money UK where he was the Chief Risk Officer for the Loans business and led risk management for various portfolios. He rejoined Genpact in 2008.

Pankaj leads Analytics & Research practice globally at Genpact. This practice is part of our Smart Decision Services that enable our clients to make smarter decisions in Sales and Marketing, Cost and Risk Management using data and insights. Scott McConnell SVP & Operating Leader Americas

Scott is SVP and Genpact Operating Leader in the Americas. Scott is responsible for formulating the right onshore and nearshore strategy capitalizes on the business needs of our customers in this market. This responsibility includes building a delivery model that optimizes our onshore and near-shore delivery capability across sites.

He is responsible for leveraging Business Leaders to grow existing relationships and assess expansion prospects as we increase our Americas presence. With a career spanning over 25 years, Scott has extensive experience in the financial services industry and the deployment of business solutions. Scott returned to Genpact in 2010 to take on his current role. His prior role with Genpact was leading the insurance business development efforts from 2006-2009. Prior to 2006 he was a partner with Ernst & Young and held various leadership roles within EDS and IBM. He attended the Georgia Institute of Technology and received his Bachelor degree in Electrical Engineering.

Victor Guaglianone General Counsel

Victor Guaglianone has over 26 years of experience as a commercial lawyer and corporate counselor. He holds a J.D. from the University of Chicago Law School and an A.B. in Economics from the University of California, Berkeley.

Victor joined Genpact in 2007 as Senior Vice President and General Counsel, from the law firm of Holland & Knight. Prior to that, he spent 16 years in positions of increasing responsibility at GE Capital after starting there as general counsel of the LBO business.

During his tenure, he rose to the level of Vice President and Associate General Counsel. Prior to joining GE Capital, Victor worked for the international law firms of Weil Gotshal & Manges in New York and Jones Day in Los Angeles.

During his career, Victor has dealt with numerous and wide-ranging business, transactional and litigation matters in many jurisdictions around the world. Victor is admitted to practice law in the United States in the states of New York and California. Piyush Mehta Senior Vice President - Human Resources

Piyush heads the Global Human Resources Function and is a member of the Genpact Leadership Team, having played an active role in the organization's journey to becoming an Employer of Choice.With over 19 years of experience in the Human Resources function, Piyush has contributed to various aspects of people management in both business and corporate roles, including Employee Relations, Organization Capability Building, Mergers & Acquisitions Integration and managing the function for P&Ls and geographies.

Piyush joined Genpact in 2001, leading HR engagements across Businesses

and assumed his current position of Senior Vice President, HR, in 2005. He began his career with Hindustan Lever and has held the position of HR Director for AT&T, India, and was the Organization Capability Director for Frito-Lay, Asia Pacific. He is an alumnus of XLRI, Jamshedpur, where he studied Personnel Management and is an Economics Honors graduate from Delhi University. Shantanu Ghosh Senior Vice President - Practices, Solutions and Transitions

Shantanu Ghosh is responsible for all Genpact Service Line Practice Development, Solutions and Transitions globally. He joined Genpact in early 2005 and built its Finance & Accounting Business for Global Customers outside GE and making Genpact an industry leader in the F&A space. He frequently represents Genpact at industry platforms and contributes to the industry media through white papers, discussions and webinars.

Prior to joining Genpact, Shantanu was CFO for GE, India. He was part of the country leadership team with oversight responsibility for all GE Businesses in India. Apart from the routine activities, he led the implementation of GEs risk and compliance frameworks in the different operating companies, was the Head of GEs Corporate Audit team in India and was the owner of GEs FMP (Finance Management training Program) for India. Prior to this, he was the CFO and Pricing Leader for GEs Consumer Finance business in India.

Before GE, Shantanu worked with Unilever India for close to a decade. He joined as a commercial management trainee and did stints across factories, profit centers, corporate accounting and in his last role, was the Commercial Head for its largest region Western India. Prior to that he was also one of the 12 core members of the Chairmans Millennium project team in 1999 to craft the Unilever strategy in India for the new millennium.

Shantanu is a Chartered Accountant from PriceWaterhouse and earned a Bachelors Degree in Commerce from Calcutta University. Swarupa (Sasha) Sanyal Senior Vice President - Smart Enterprise Processes & Lean Six Sigma

Swarupa (Sasha) Sanyal is Genpacts Global Leader for Smart Enterprise Processes (SEPSM) and Lean Six Sigma. Smart Enterprise Processes constitutes Genpacts proprietary methodology that employs a scientific deconstruction of the end-to-end processes involved in business process management.

Sasha has over 15 years of work experience and has been with Genpact for over 8 years in various Business Development roles and the IT function. In her last role, as the Digitization leader, Sasha led the revamping of the processes, analysis, delivery and support of Genpacts digitization initiatives. She partnered with businesses to deliver on key projects such as the improved digitized billing system and Cognos implementation for the Finance function.

Prior to Genpact, Sasha spent 5 years as an IT Consultant at Ernst & Young. She was part of a team that was responsible for the start-up of the E&Y organization in India. Following E&Y, Sasha joined EXL as Transition Leader and a Relationship Manager for the Insurance vertical.

Sasha is a Bachelor of Science in Computer Engineering from Southern Methodist University. Sanjeev Prasad Chief Information Officer

Sanjeev Prasad is the Chief Information Officer for Genpact. Prasad is responsible for delivering enterprise applications and services, and driving IT innovation for the company. Prasad is specifically focused on utilizing technology such as Business Process as a Service (BPaaS), virtualization and cloud computing in order to provide cost-effective, highly-scalable and quickto-market solutions, products, and platforms for clients.

A respected industry veteran, Prasad brings more than 25 years of functional expertise in delivering complex projects across multiple verticals and possesses deep knowledge of diverse IT products and tools.

He joined Genpact in 2006 as an IT leader supporting a key North American financial services company where he successfully transitioned over 40 processes and set up IT operations for their Mexico facility. In his most recent role as the CIO of Genpacts India and Philippines operations, he was

responsible for IT solutions, transitions and technology landscape for Genpact. Prasad was also instrumental in setting up the products organization and ushering in transformational technologies for Genpact customers.

An entrepreneur for 10 years, Sanjeev ran a successful IT company, STG International, which went public in 2000. He has also worked for US Fortune 500 companies such as Nortel and Amdahl and holds a postgraduate degree in Engineering from the University of Texas. Gaurav Sethi Senior Vice President - Mergers & Acquisitions

Gaurav leads strategy and M&A and is responsible for identifying and executing acquisitions and strategic partnerships to drive growth and fill gaps across various verticals. Prior to taking over the role of M&A Leader, Gaurav led Business Development efforts in India and was instrumental in winning several strategic deals.

Gaurav has over over 17 years of experience across Project Finance, Structured Products, M&A Advisory, Private Equity, Operations, Business Development and has worked with GE Commercial Finance and Bank of America prior to joining Genpact. Gaurav is an Electrical Engineer and an MBA from the Jamnalal Bajaj Institute of Management, Mumbai. Vidya Srinivasan

Senior Vice President - Infrastructure & Logistics

Vidya is Senior Vice President and the Infrastructure & Logistics Leader for Genpact.

In her earlier role, Vidya was a Senior Legal Counsel at Genpact. She is an alumnus of the Campus Law Center, Delhi University and looked after Compliance for Genpact.

A lawyer with experience in the Corporate Legal Departments across the Manufacturing and Services Industries, Vidya worked with American Express and Ballarpur Industries prior to joining Genpact in 1999. As one of its first employees, Vidya has seen Genpact evolve and grow through the years, and has made key contributions in putting in place the company's Legal and Compliance Infrastructure.

Vidya has a strong Six Sigma background and has taken a leading role in building strong processes based on the company's commitment to Integrity, Compliance, Controllership and Data Security. Besides her Legal role, Vidya has also been Genpact's Business Continuity Planning, Logistics and Infrastructure Leader from 2003 to 2005. Shishir Verma Vice President - Investor Relations

Shishir joined Genpact as head of Investor Relations in 2009. He is responsible for effectively communicating and disseminating the company's investment story and financial information to security analysts, investors and other constituencies, and handling inquiries from our various stakeholders.

Shishir has 17 years of international work experience with various investment funds, advisory and management consulting firms. He also has diverse finance experience across research, due diligence, Buy- and Sell-side experience in both public and private markets. In addition, Shishir has a strong operating background of 7 years with General Motors.

Shishir is an MBA from Kellogg School of Management and a Mechanical Engineer from Stanford University. Balkrishan "BK" Kalra Senior Vice President - Consumer Products, Retail, Pharmaceutical and Hitech

BK is responsible for running the Pharma, CPG/Retail and Hi-Tech accounts globally across all service lines for Genpact. He has over 17 years of

experience, predominantly in Process Outsourcing. Prior to joining Genpact, he was in Investment Banking and Private Equity space for 5 years. BK has been with Genpact for 12 years and has been instrumental in winning several key wins in the Pharma & CPG space.

He has worked with one of our largest insurance customers where he enabled Six Sigma delivery and later became their Transition Leader. He then moved as an Operating Leader and Global Booking Leader for the same client. He subsequently managed a number of large F&A accounts for Genpact, and led a number of F&A wins. BK is a Chemical Engineering graduate with an MBA in Finance and is a Certified Black Belt.

Vishal Pandit Senior Vice President Middle East

Vishal is the SVP and Business Leader for the Middle East, at Genpact. He is responsible for extending Genpacts services to existing and new clients needing onshore support while simultaneously building a healthy pipeline of local clients to be serviced out of our offshore centers.

During his long stint with GE Capital of over 12 years, Vishal was part of the team that grew the consumer finance arm (GE money) from a start up fledgling business to a well recognized brand in the Indian market. In 2001 he

took over as the President & CEO of GE Money, India and was leading it till early 2008.

Vishal has a degree in B.A. (Honors) Economics from St. Stephens College, Delhi University and an MBA in Marketing & Finance from the Faculty of Management, Delhi University. He is also a certified Six Sigma Black Belt.

Gianni Giacomelli Senior Vice President Product Innovation

Gianni is the Product Innovation Leader at Genpact, responsible for building and executing a Global Product Development framework and a product roadmap which take an integrated view of Genpacts process excellence capabilities, IT solutions and analytical tools. His career spans over 20 years across business development, consultative sales, strategy and marketing. In the past, Gianni held global roles from SAP where he drove Strategy and organizational development for an innovative portfolio of Sustainability Solutions, and as head of strategy within the Outsourcing Channel group. Previous experience includes management consulting with Everest Group and Boston Consulting Group.

Gianni has a post graduate degree in Organizational and Social Behavior from the London School of Economics and a Business Administration degree from EME Strasbourg Business School / University of Florence. Dan Smith

Senior Vice President Sales Leader IT Solutions & Business Leader Software Solutions

Dan Smith leads strategy and business development for Genpacts IT Solutions team and manages the P&L and delivery for the Software Center of Excellence. He joined Genpact in September 2010. Prior to Genpact, Dan was President and COO at Virtusa, a mid-sized global, IT services firm.

Under Dans leadership Virtusa grew from $40M to $170M and launched a successful IPO. Prior to that, Dan spent seven years with Cognizant. As General Manager, he was responsible for 40% of the firms P&L, and led the Insurance, Healthcare, Telecom, and Media practices, after pioneering the vertical go-to-market model for Cognizant.

Dan has a Bachelors degree in Political Science from Williams College, and a MBA in Finance from Rutgers University. He also studied at the London School of Economics.

Exhibit-3 Customers Speak "Our partnership with Genpact has provided us cost-efficient business processes and the process rigor and metrics that enable us to achieve ever-higher levels of performance. We look forward to continuing our progress by leveraging Genpact Smart Enterprise Process methodology." - Frank Cocuzza, CFO, Penske "The SEP diagnostic cuts across business silos and concentrated on the effectiveness of an endto-end process and mapped Symantec's performance at every step of a process, measured against benchmarks and provided us a clear transformation roadmap on actions required to move towards best-in-class." - John B. Sorci Jr., Vice President, Global Operations, Symantec Corporation