Jessica M. Spooner 63 Mill Road Whitehouse Station, New Jersey 08889 Cell: (908) 303-2073 E-Mail: js1148f62@westpost.

net Professional Summary Talented entry-level professional with a strong background in sociology. Core Qualifications Superb customer service skills Outstanding interpersonal skills Strong verbal communication French reading comprehension and conversational skills Proficient in Microsoft Word, Excel, PowerPoint & Access Proficient with the statistical social science software package SPSS Qualitative and quantitative data analysis skills Experience October 2007 to October 2010 Hollywood Tans Princeton, New Jersey Sales Associate Entrusted with the most complex customer service issues as a result of exception al ability to promptly resolve concerns and satisfy customers. Made efficient and courteous sales transactions. Recognized as the employee with the highest total sales average over a three-yea r period. July 2010 to September 2010 Mathematica Policy Research, Inc. Princeton, New Jersey Research Project Assistant Gathered opinions about significant social issues for public policy research. Conducted telephone interviews for a national health care survey. Responsible for other general data collection assistance. January 2010 to May 2010 New Jersey State Department of the Public Advocate Trenton, New Jersey Intern Worked directly with the Office of the Ombudsman for the Institutionalzed Elderl y to redevelop the state wide Volunteer Advocate Program. Liaised between state coordinator and state wide volunteers. Planned and executed public outreach campaign to improve outreach strategy. Analyzed departmental documents for appropriate distribution and filing. Reviewed and provided comments on the adequacy of documents and took necessary s teps to cure any deficiencies. May 2009 to December 2009 The College of New Jersey Ewing, New Jersey Independent Study Faculty sponsored independent research. Conducted research on the current state of performance evaluation in non-profit

organizations. Designed personal website to publish research findings and recommendations. August 2007 to January 2008 Sustainable Lawrence, Inc. Lawrenceville, New Jersey Intern Conducted social science research on the local community's sustainability practi ces. Designed and administered a survey to local residents and business owners. Presented recommendations to the community and board on ways to improve small bu siness relations and efforts towards the creation of an eco-municipality. Education 2010 The College of New Jersey (TCNJ) Ewing, New Jersey Bachelor of Arts Sociology Concentration in Law & Society, Minor in Religion 3.02/4.0 GPA 2008 Harlaxton College Grantham, Summer study abroad Professional Affiliations Member, National Association of Social Workers (2011-Present) Member, Delta Phi Epsilon National Sorority (2008-Present) Activities and Volunteer Work Senator of Culture and Society, Student Government Association (2009-2010) Executive Member, STAND Anti-Genocide Coalition (2009-1010) Member, TCNJ Club Field Hockey (2007-2010) Volunteer Coach, Mercer County Special Olympics (2007) Volunteer and Adult Education Tutor, Trenton Area Soup Kitchen (2007) Student Ambassador to Australia, People to People (2000) Dedication Pride Excellence