ROBIN M. DOWN 2674 Lincoln Ave. Altadena, CA 91001 (818) 269-4943 rd4c1636@westpost.

net SUMMARY Highly motivated individual with excellent communication skills and a history of successful business relationships. Detail oriented, highly organized with a str ong work ethic. Mature and professional. Twenty years of underwriting and retail experience in commercial insurance. WORK EXPERIENCE The John L. Raya Insurance Group, San Gabriel, CA (10/2010 - 11/2010) Customer Service Representative Issued certificates Processed audits Processed policies and endorsements Tokio Marine Insurance Company, Pasadena, CA (6/2010 - 10/2010) Rater/Coder - temporary position Reviewed personal auto claims and mvrs Rated personal umbrella and dwelling fire policies AmWINS Insurance Services, Chatsworth, CA (2/2009 - 5/2009) Assistant Account Manager - temporary position * Rated and quoted workers' compensation insurance * Processed endorsements and checked policies Arroyo Insurance Services, Los Angeles, CA (10/2008 - 2/2009) Assistant Account Manager * Assisted and supported three account managers on a wide variety of small to me dium commercial accounts * Lines of coverage: property, general liability, professional liability, auto, crime, D&O, workers' compensation * Checked policies and endorsements, issued certificates, premium finance contra cts, managed claims SullivanCurtisMonroe, Pasadena, CA (5/2003 - 5/2008) Account Manager - laid off in company downsizing * Handled a $5MM book of middle market commercial property and casualty accounts * Lines of coverage: property, general liability, professional liability, auto, crime, D&O, workers' compensation * Industries served: plastics manufacturing, chemicals manufacturing, non-profit , retail, assisted living * Managed all areas of servicing including supervision of support staff Arthur J. Gallagher, Glendale, CA (8/2002 - 5/2003) Account Manager * Handled a $4MM book of commercial property and casualty insurance * Lines of coverage: property, general liability, professional liability, auto, crime, D&O, workers compensation * Industries served: wide variety of middle market accounts * Managed all areas of servicing new business and renewals Crump E&S Insurance Services, Glendale, CA (10/2000 - 5/2002) MGA Underwriter - left due to office relocation to Orange County * Managed and underwrote $2MM book of commercial property and casualty insurance * Lines of coverage: property, general liability, auto, crime

* Industries served: wide variety of small business accounts * Responsible for rating, quoting, binding and servicing accounts G.J. Sullivan E&S Company, Pasadena, CA (1/1990 - 10/2000) MGA Underwriter - left due to office relocation to Orange County * Managed and underwrote a $5MM book of D&O & EPL insurance * Responsible for rating, quoting, binding and servicing accounts * Marketing activities: annual producer conference for agents and clients, annua l ASHRM Convention, agency calls and presentations LICENSE & DESIGNATION Current California Property & Casualty License, #0A82187 Currently working towards Certified Insurance Counselor (CIC) designation Projected completion in 2012 EDUCATION California State University, Northridge, CA Bachelor of Science, Biology 1983 SKILLS Proficient in Microsoft Office (Excel, Outlook, Word) REFERENCES Available on request