Susan Garlinski 14721 S LeClaire Avenue, Midlothian, Illinois 60445, (708) 687-2386 ACCOMPLISHMENTS I am an experienced account and project

manager with strong graphic & customer s ervice knowledge. Self motivated problem solver with strong interpersonal, organ izational and communication skills. I have the ability to complete projects on t ime and within budget. Inventory and shipping experience completes the whole pac kage. Looking to take my knowledge and use it in other areas of business. WORK EXPERIENCE Preloader/Hasmat Responder 09/2008 - Present UPS, Bedford Park, Illinois * Member of Safety committee * 1 of 2 Hazmat Responders for sunrise shift * Spent 6 months loading trucks * Variety of tasks include: sorting, label facing, scanning and data act (corre cting addresses) Customer Service/Inside Sales 03/2007 - 09/10/2009 Color Image Inc., Chicago, Illinois * Loaded graphic files from email, FTP and web sites for customers. * Helped with server maintenance, including restoring files. * Answered phones * Write up / traffic jobs through production. * Organized pack outs and shipping labels for retail clients. * Provided service to AT&T, RCS Retail and Interiors, Macys and Limited Brand f or Victoria's Secret to name a few. Account Manager 09/2000 - 02/2007 Andres Imaging & Graphics, Chicago, Illinois * Hired as a Customer Service Manager * Moved into account management for top sales executives. * Limited travel for east & west coast clients. (View gutted retail space with client to determine graphics placement) * Provided graphic order needs for retail locations and marketing tools for cor porate headquarters. * Oversaw the scheduling and completion of all graphic installations. * Involved with the opening (providing and installing the pretty pictures on th e walls and shelving) of 4 Levi Strauss stores. * Instrumental in the opening of the New York and L.A. American Girl Place stor es. * Provided database for quarterly updates of graphics (spreadsheet of sizes per stores for each season with pricing for ease of reorder). * Help build up client base including Express stores, Limited and Limited brand for Victoria's Secret, True Value stores, The Athletes Foot stores and Jockey. * Additional responsibilities included quoting, billing, pack-outs and contribu ting to the development of company procedures. Production Manager 03/1997 - 09/2000 Color Image Inc, Chicago, Illinois * Responsible for the efficient workflow of customized projects through a fast paced photographic environment * Supervised staff of 5 * Graphic Design, quality control and color management. * Production, traffic management.

* Package and delivery * Clients included DDB Chicago, Museum of Science and Industry and Leo Burnett / Phillip Morris. Lab Manager 07/ 1992 - 03/1997 South Suburban Photographic Imaging, South Holland, Illinois * Assisted in planning and execution of all daily procedures in a retail enviro nment. * Supervised 1. * Managed daily operations of darkroom, identified problems, diagnosed causes a nd determined corrective actions. * Maintain and operated computer and lab equipment. Education Specialized Associate degree in Graphic Art - Major Area of Study: Photography 01/1990 - 01/1992 American Academy of Arts, Chicago, Illinois * Fundamentals of art - Use of color, design and composition. * Adobe * Photoshop * Microsoft Office * Full photography studio and darkroom procedure.