Carol Marszalek 2001 Michelle Creek Drivea Little Elm, Texas 75068

214-789-8042a

cma508ae@westpost.net Sales and Customer Service Professional PROFILE: aA seasoned professional and effectual leader with proven ability to me et and exceed company expectations. a Thirty Five years of strong inside/outside sales and customer service exp erience a Master of presentations a Extensive and outstanding customer service experience a Powerful, but gentle closing abilities a Passion for gaining personal relationships with clients CORE COMPETENCIES * Excellent Interpersonal Skillsa* Multi-media Marketing aa* Account Development * Computer Competencyaa* Competitive/Strategic Planninga* Budgeting/ Forecasting * Prospecting/ Client Cultivation a* Direct Mail Marketingaa* Excellent Problem Solving HIGHLIGHTED CAREER ACHIEVEMENTS Revenue Generation - Increased revenues 24% over previous yearas figures for Lot us/Beaulieu, three years running. Account Development - Reactivated inactive a ccounts for Wang Laboratories, Beaulieu and Swiff-Train Market Penetration - As a Account Representative for Wang Laboratories, increased market share and acco unt base by an unprecedented 50% within one year, and 30% the following two year s in a row. PROFESSIONAL EXPERIENCE Data Encore Services, Inc., McKinney, Texas. aaaaa aa 2007 a" 2010 Office Manager Responsible for oversight of office, production, and warehouse operations . Cust omer service liaison worked closely with clients to identify their needs and ch allenges and provide solutions. EnviroPure Technologies, LLC, Dallas, Texas aaaa a aa 2001 a" 2008 aIndependent authorized distributors for EcoQuest International a market leader and fast paced inside/outside sales company in the healthy living technologies o f air and water purification industry. aOrganized meetings with new and establis hed clients and performed sales presentation to provide clients with information about technology. Follow up with owners to answer questions and resolve concern s. Generate referrals and build personal relationships with each client. Swiff-Train Company, Carrollton, Texas. aaaaaaaa2003 - 2005 aFast paced outside sales company in the flooring industry with over $50 million in annual revenues. Performed sales presentations, conducted product education seminars, maintained samples for both retail and wholesale customers, establishe d and promoted solid ongoing relationships. Followed up with clients to answer q uestions, provided updated pricing proposals maintained sample and display inven tories, and resolved customer service issues. Kraus Carpet Mills, Ontario Canadaaaaaaaaa 2000 - 2003 aFast paced outside sales company in the flooring industry with over $150 millio

n in annual revenues. Opened a new territory as Direct Rep for Mill. Built new c ustomer base by performing sales presentations, product education seminars, main tained samples for both retail and wholesale customers, established and promoted solid ongoing relationships. Followed up with clients to answer questions, prov ided updated pricing proposals maintained sample and display inventories, and re solved customer service issues. Lotus Carpet Mills/Beaulieu Commercial, North Central Texasaaaaa 1994 a" 2000 aManufacturing Sales Representative. Introduced brand new vendor to N. Texas flo oring industry. Successfully contacted both local and national flooring companie s to broaden client base. Organized and styled marketing displays for successful and maximum exposure to client bases. Kept accurate, current sample inventory, pricing and aided in product selection and quotations. Built and maintained a ve ry large geographical territory in North Texas and Southern Oklahoma. Maintained all customer service, planned and participated in trade shows, handled claims. Sabbatical to raise pre-school childrena, Dallas, Texas aaaaaa 1986 a" 1994 A.B. Dick Company, Dallas, Texas aaSales Manager. aaaaaa 1983 a" 1985 Wang Laboratories, Inc. Dallas, Texas aNational Sales Account Manager, Branch Manageraa 1976 - 1983