JOSEPH BUZAS 5075 Tejon Street * Denver, CO 80221 * 720-936-5994 * jb1230ad8@westpost.

net BUSINESS MANAGEMENT DISTRICT/REGIONAL SUPERVISON * RETAIL STORE LEADERSHIP * OPERATIONS Versatile leader, business operations developer, area manager and HR professiona l with distinguished academic experience as an MBA and real worldi business expe rience with industry leader Starbucks Coffee Company. Skilled in quickly assimil ating new industries, sales goals, business benchmarks, data metrics and surpass ing expectations. Seasoned in recruiting top talent, providing the right tools/o pportunities and creating a culture of performance. * Youngest Starbucks Store Manager in the Rocky Mountain region ranked consisten tly at the top 5%. * Earned a record 7 consecutive month score of 100% in customer satisfaction sur veys. * Initiated a results-centered training program for all levels of employees, boo sting avg district score from 79% to 92% (corporate goal is 90%). Personnel Management * Recruitment * Training * Advanced Sales Skills * Cross-Se lling * Upselling Operations Development * Business/Territory Start-Up * Budgeting * Cost Cutting * Time Management Business Strategy * Corporate Growth * Territory Development * Competitive Resea rch * QC/QA 3rd Party Vendor Development * HR Functions * Financial Duties * Administrative Skills * P&L PROFESSIONAL EXPERIENCE STARBUCKS COFFEE COMPANY n DENVER, CO 2003-PRESENT District Quality Assurance Lead/Store Manager/Classroom Facilitator * 2007-Prese nt Leveraged academic learning and 5+ years of actual business experience in the ho spitality and food services industries to travel to and inspect an area of 13 st ores to ensure corporate compliance, adherence to state/federal requirements, bo ost morale, productivity and create a team-centered environment with a passion f or excellent service. Promoted rapidly from an Assistant Store Manager to Store Manager and eventually to District Management due to a unique ability to gain co nsensus, lead operational streamlining/improvements, cut costs, train all staffi ng levels and a willingness to take on additional roles. Oversaw my own store in the Denver area with 15 high quality associates, well-tr ained in best business practices, upselling, cross-selling, proactive listening and felt a personal responsibility for store excellence. Spearheaded HR decision s including succession planning, performance reviews, terminations, mentoring, d isciplinary actions and external/internal hiring. Promoted 17 employees to key h older management and 2 hourly team members to salary employees. Led classroom t raining of 4-6 hour sessions with 15-20 new hires per class. Notable Achievements * Built unit to a consistent $1M in annual sales while serving in multiple train ing and district management positions. * Brought a 13 store territory to rank consistently within the top 10% of Starbu cks stores across the US in terms of service quality, speed, friendliness and cu stomer satisfaction. * Trained 300+ employees from new hires to salaried positions, scoring a 91% in

student satisfaction (corporate goal is 80%). * Requested by Executive Management to lead a specialized course for upper store management to utilize a holistic approach in team training and maximizing store resources. District Quality Assurance Lead/Store Manager/Classroom Facilitator Key Accomplishments * Created a one-of-a-kind weekly audit for all levels of employees at multiple l ocations to share feedback, stay on the same pagei and consistently maintain the highest qualities of customer service, product quality, cleanliness, health and safety. * Troubleshot operations, authoring and implementing successful action plans bas ed on in-depth research and root cause analysis to improve areas of underperform ance. * Earned recognition as the Subject Matter Expert in 360* operations oversight, synergizing HR skills, corporate resources, inventory management and cost cuttin g talents in upgrading overall business performance. * Sold $75K in espresso machines and various equipment during tenure through fri endly, clear and concise presentations of usage and explanation/demonstration of value. Assistant Store Manager * 2006-2007 Began as a Barista (Customer Services Rep), promoted to Assistant Store Manager after establishing a track record of excellent teamwork, leadership ability and desire to grow into the business. Absorbed requirements of products, inventory m anagement, supplies ordering, staff scheduling and general business operations t o fully support the Store Manager. Aided new hires to review classroom learning while supplementing particular store challenges and coaching on best practices. Monitored payroll, cash handling, expenses and P&L to streamline costs and reso urces. Key Accomplishments * Slashed turnover 50% through creating a team-centered environment, rewarding/a cknowledging great accomplishments and collaborating on solutions to challenges. * Worked full time while earning my BS in Hospitality, running my own store whil e completing my MBA. * Utilized strong sales and customer service skills to rocket sales of Starbucks VIA Ready Brew, 10% above corporate target. * Saved $8K through implementing preventative maintenance training to all person nel. ** ** ** Career Note: Additional excellent experience as a Barista, Starbucks Coffee Comp any and Intern, Westin Tabor Center. Details furnished upon request. EDUCATION Masters in Business Administration ~ (Concentration in Operations) Regis University, Denver, CO Bachelor of Science ~ Hospitality (Concentration in Leadership, Sales, Meeting M anagement) Associate in Arts ~ Hotel Management Johnson & Wales University, Denver, CO PROFESSIONAL DEVELOPMENT Increasing Human Effectiveness, Starbucks Coffee Company Hazard Analysis Critical Control Point Certified, Food and Drug Administration