Qualifications and Skills Instructor-led applications training Training development & coordination Created training documentation Broker account

management, personal lines underwriting, direct insurance product s sales and training Project requirements gathering Project task scheduling Project support and process improvement Technical documentation preparation Technical Writing Certification Technical end user desktop support Application testing and support Computer installations and network support Administrative support Healthcare training Call center customer service * * * * * * * * Experienced communicator with multi-level corporate personnel & sales staff Proven ability to prioritize multiple deliverables & meet project deadlines Proven ability to work well independently and with a team Resourceful, self-motivated, quick learner Excellent interpersonal skills Experienced decision maker Strong analytical, problem solving and organizational skills Proven ability to work with changing priorities in a fast-paced environment

Employment Experience Wyndham Vacation Resorts - Worldmark by Wyndham Vacation Planning Counselor 05/2009 -09/2010 * Assisted with trip planning, coordinating vacations, and reserving resort unit s for our timeshare owners calling into the Worldmark by Wyndham vacation planni ng department. * Educated timeshare owners on their timeshare guidelines, resort locations, fea tures, and amenities to ensure the best possible use of or our owners' timeshare value, and satisfaction with their vacation experience * Assisted owners with accessing Worldmark website, online searches and bookings Washington Mutual Corporation - Legal Dept. Business Planning & Operations Contract Project Specialist 05/2008 - 10/2008 * Created Legal Department new hire training guide by gathering requirements and researching organizational structure, team roles and responsibilities, departme ntal expectations, and cultural environment through online web sources and depar tmental interviews * Created instruction guide for employees of an offshore outsourcing company com piling legal counsel billing data * Created and edited procedure guides for the invoices team regarding handling o f legal outside counsel matter-related invoices, settlements and recoveries, and vendor invoices * Participated in Litigation Readiness Support project, and created a training p rocedure guide for employees to assume this project in the future * Edited executive level response team procedure matrix Providence Washington Regional Services, Providence Health & Services Applications Training Specialist 02/2007 - 12/2007 * Conducted instructor-led training and one-on-one on-site training and support

in GE Flowcast to outpatient and specialty healthcare clinic personnel * Provided instructor-led training for clinic managers in building and maintaini ng master schedules and templates for physicians, medical assistants, and resour ces * Composed and edited training materials and manuals * Created Visio workflow charts; monitored and posted to SharePoint project FAQ site * Coordinated and maintained training schedules & training facilities online in Outlook, Healthstream E-learning application and SharePoint * Conducted pre-deployment application testing & created end user acceptance tes ting scripts * Provided on-site training during live Flowcast deployment * Provided workflow solutions to clinic staff before, during and after deploymen t Providence Washington Regional Services, PHS - Human Resources Sourcing and Recruiting Coordinator /Administrative Assistant 07/2006 - 01/2007 * Sourced & recruited candidates for Finance, Information Services, Project Mana gement, and Revenue Cycle Management departments * Provided employment related support to senior human resources consultant throu gh all phases of full cycle recruitment process and new hire on boarding * Experience with Lawson and Kenexa in jobs posting and recruiting Lake Washington School District -Technical Instructional Assistant 01/1999 - 12 /1999 * Responsible for all PC and Mac hardware and software computer support district -wide * Set up PC and Mac operating systems, networking, and printers for both platfor ms * Maintained computer labs, classroom, and faculty computer systems on site * Provided classroom student training and technical support Microsoft Corporation - Technical Support Engineer 01/1993 - 12/1996 * Provided technical support to desktop PC users and system administrators * Support boundaries included: installation, usability, operating systems troubl eshooting, applications troubleshooting, printing issues and network setup, VBA programming, Internet connectivity, interoperability between applications, hardw are issues, and beta testing and bug posting of new desktop products * Wrote and revised knowledge base articles * Provided staff development and training to technical support staff * Windows 95 escalation team member and Word for Windows mentor Education B.S. Business Administration Portland State University - Portland, OR University of Nebraska - Lincoln, NE Technical Courses Bellevue Community College Technical Writing and Communications Certification 2005 - 2006, Courses include: * Substantive and Copy Editing * Professional Indexing * Web Content and Design * XHTML * Software Dev for Technical Writing * Project Management * Adobe: IndesignCS, PhotoshopCS 2008: Flash CS 3.0, Captivate 3.0 Microsoft Corporation:

Microsoft Certified Professional -MCP Fundamental Support Training Medical Software: GE Flowcast Technical Experience & Proficiencies: Microsoft Office 2003 & 2007: Word for Windows Excel, PowerPoint, Outlook, Visio, Windows OS, SharePoint, Access Healthstream E-Learning