Professional Documents
Culture Documents
Personal Banker * Acquire, retain and deepen customer relationships * Provide and discover financial needs, product and service recommendations * Create an outstanding customer service experience by managing personal portfol ios * Open deposit accounts including checking, savings, retirement accounts, lines of credit, and credit cards 2010 New York, NY Intern * Research the development of best risk management governance practices * Assist in monitoring trader's compliance with risk policies and limits * P&L estimations based on portfolio and market changes 2009-2010 New York, NY Customer Service Representative * Offer and sell financial products and services to consumers as well as small b usiness customers including line of credits, loans, mortgages, CDs, merchant ser vices. * Open deposit accounts, handle loan applications, and manage various customer s ervice requests * Manage customer portfolio, service relationships, and cross-sell financial pro ducts * Perform branch clerical duties including audits within the branch, and coordin ate projects for reporting and operational initiatives 2007-2009 New York, NY Senior Teller * Delivers extraordinary customer service while providing prompt, efficient and accurate service in the processing of transactions * Receives checks, cash deposit, verifies amount and examines checks for endorse ment * Responsibilities include accepting deposits, loan payments, currency exchange, savings bonds and processing withdrawals * Balances cash drawer at end of shift and compares aggregate amounts with data displayed on computer screen * Referring customer inquiries regarding other financial products to the bank re presentatives 2005-2007 New York, NY Banana Republic TD Bank TD Bank Next Level Tech Group
* Drives brand loyalty by presenting accessories in a neat and clean fashion * Provides courteous and helpful service to customers in all areas of the store including, sales floor, cash wrap, and fitting room * Ensures all products are represented and replenished on sales floor * Actively supportive of maintaining the sales floor, fitting rooms and cash wra p areas. * Supportive of visual presentation by maintaining brand integrity in all areas of visual display * Implements and complies with presentation book standards as well as adjusting visual presentation to consistently ensure brand appropriateness 2004-2005 ew York, NY Playhouse 91 N
Assistant House Manager/ Usher * Assisting in the coordination and oversight of a theatrical complex * Standard office practices, including record keeping in sales, tickets sold, an d time management of production * Provides instructions to staff and volunteer ushers * Handling matters related to crowd control, emergency assistance, and evacuatio n 2003-2004 ork, NY Kahn Boyd Levychin Accounting Firm New Y
Intern * Gathering, organizing, and analyzing data for personal tax returns. * Accounts payable & receivable * Inventory reconciliation and balance sheets * Reviewed contracts, statements of work, fixed asset and expense details * Administrative tasks such as data entry, filing, faxing 1998-2002 Brooklyn, NY Prospect Park Alliance
Supervisor-Erosion Control Specialist * Taught high school students the importance of controlling erosion and the effe cts it has on our city parks. * Maintained parks landscape while planting and relocating native plants * Provide technical support in planning, design and other alternative practices for erosion and storm water control * Conducts site specific assessments within ditches and streams of prospective, on-going and completed drainage maintenance projects Education 2003-2008 Queens College Flushing, NY * B.A., Media Studies Skills Microsoft, Excel, PowerPoint, Lotus Notes Awards Showtime Youth Film Award for "Whose to Blame?" A story about Americans hatred a gainst Arab-Americans and those of Middle Eastern descent after the September 11 th attack Reference Katrina Negron Hurley, ING Financial Services New Account Management & Control Work: (212) 424-8426
Jason Dull, Branch Manager for TD Bank Work: (212) 533-6036 Wanda Espinal, Director of Sales Planning Cell: (917) 301-9176