Computer Technician/Support Specialist SUMMARY Computer support/repair technician with over ten years experience, specializing in laptop repair/refurbishing

and diagnostics. Custom built computer systems tay lored to the customers needs. Provided technical support and training to the ave rage computer user and business proffesional. Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed te chnical, business, and customer requirements. Skilled at troubleshooting and fix ing problems while minimizing customer stress levels. SKILLS * Desktop Systems, Laptop Repair, System Tuning, Diagnostics, Solid technical tr oubleshooting skills, Hardware/Software upgrades, Component Repair, , Soldering techniques, Hot Air Rework, Support Techniques, Networking & Router Configurati on. * Strong customer service experience and follow-up, Consulting, Training, Excell ent verbal/written communication, perform well as an integral part of a support team, ability to multi-task and prioritize urgent issues, Customer returns(RMA). * Software & OS knowledge, Windows MS-DOS, 2000, XP, Vista, Win7, Windows Server 2003, MAC OS X, Linux, Quickbooks 2000 Pro, CRM Express, MS Office 2000, 2003, 2007, Nortons Ghost, Internet Explorer, Mozilla Firefox, Act, Email, Time Manage ment, Contact management, Open Office. Adobe Photoshop, PDFCreator * Ebay seller/buyer/lister, Craigslist buyer/seller/lister , retail sales, Photo grapher RELEVANT EXPERIENCE PC Technician - 2010 to 2010 Midnight Technologies, Vancouver, WA Repaired desktop computers and laptops. Purchased parts for repair work as neede d. Computer systems and hardware sales. Built custom computers per customer orde rs. Specialized in laptop motherboard reworking and ac jack repair. LCD repair. Consulted with customers as to their specific needs , estimations on repairs to be done, as well as custom builds. Invoicing, Inventory. PC field service. Opera ting System installations and updates. Software and hardware installations. Viru s removal, and system tuning PC Technician - 2009 to 2010 Bits N Bytes, Vancouver, WA Bits N Bytes is a retail computer store and repair shop. My primary role was PC repair, building custom PC's, upgrades, hardware installs, operating systems and software installation. Warranty service work, troubleshooting. Reported two tim es weekly to Ken the owner, in a group meeting with other employees to discuss previous weeks work orders, retail sales, customer complaints and ways to avoid them, as well as the employees input on work related issues, and what will be do ne to address them. Owner/Laptop Reseller - 2001 to 2008 Laptop's N More, Vancouver, WA Purchased laptops and computer hardware in bulk lots from online auctions. I wou ld then refurbish/upgrade, or repair them as needed, then resell them on ebay, C raigslist and local newspaper adds Operating system installs, hardware installs, software installs. As time went by I gained more knowledge as new operating sys tems and software became available. I learned how to solder and use hot air for reflow work. I have worked on and repaired Lenovo/IBM, Acer, Gateway, MSI, ASUS, Averatec, Dell, HP/Compaq, Sony, Fujitsu, Panasonic, Toshiba, Apple Ibook, Powe rbook and Macbook. As I aquired more customers, I began building custom gaming s ystems and servers per customer order. Networking (Home User and small business) , contract work for local computer shops.

VOLUNTEER WORK Volunteer - 2010 to 2011 Empowering Up, Vancouver, WA Empowering Up is a computer/electronics recycler, that helps keep the environmen t clean by keeping the landfills free from tons of computer and electronic hardw are, by donating usable computers to local colleges and needy families. I dissma ntled computers and salvaged useable parts for resale, or use for repairing comp uters. Diagnosed and repaired desktops, laptops and LCD monitors that was deemed useable and repairable. Empowering Up relies on college students, and knowledge able volunteers. I volunteer for one to two days per week. COMPUTER COURSES Clark College, Vancouver, WA. 2007 to 2009. Cisco CCNA 1: Network+ & CCNA Networ k Basics, Introduction to Local Area Networks, Introduction to Windows, A+ Certi fication Training, Windows Vista Configuration Exam 70-620 Training, Introductio n to Database Design Using Access, Small Group Communication, Command Line Essen tials, Keyboarding