Denise Spence 2318 Persimmon Drive * Ijamsville, MD 21754* (301) 874-5554 * ds125999c@westpos t.

net Objective Retail Automated Merchandising Specialist allowing for parlay of demonstrated or ganization, merchandising, communication, and leadership skills proven by 34 yea rs of successful employment with the Navy Exchange. Profile Motivated, personable business professional with many years of experience in ret ail merchandising. Talent for quickly analyzing and researching for solutions to replenishment issues, have successfully recovered over $150,000 shrinkage dolla rs over the last ten years. Diplomatic and tactful with professionals and non-pr ofessionals at all levels. Accustomed to handling sensitive, confidential record s. Demonstrated history of having successful inventory with 1% or below shrinkag e. Flexible and versatile able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural difference s. Thrive in deadline-driven environments. Excellent team-building skills. Skills Summary * Leadership * Replenishment * Notary Public * General Office Skills * Computer Savvy * System Security * Scheduling * Merchandising * Contract Management * Accounting/Bookkeeping * Retail Operations * Management Reports Professional Experience RETAIL OPERATIONS Manages operations which may include all or a substantial combination of outlyi ng stores, personalized services, vending, food, automotive, warehouses, facilit ies maintenance and administrative functions. Controls financial performance. Identifies and exploits areas of business oppor tunities. Provides guidance and assistance to the General Manager on administrative and o perational matters. Recommends and implements approved NEXCOM changes in policies and procedures to improve operations. Collaborates with managerial personnel on procedural change s affecting the overall NEX operations. Responsible for inventory control, customer service programs, and operational r eporting. Functions as Contracting Officer Technical Representative (COTR) for v arious vendor contractors. Directly, or through subordinate supervisors, responsible for the full range of personnel disciplines. Analyzes financial statements and other pertinent data to evaluate operational efficiency. Develops and controls an operating budget to include direct and indi rect costs, sales and profits. Conducts budget reviews and makes adjustments. Responsible for facility maintenance, equipment, facility improvement projects and fixed assets, etc. Ensures compliance with safety, security and fire prevention policies for all f acilities. Carries out EEO policies and communicates support to subordinates. RETAIL REPLENISHMENT Oversees processes and procedures related to replenishment, inventory control, receiving, store to store transfers, returns to vendor/warehouse, inventory adju stments on store systems, to include adherence to scanning requirements and pric e changes. Identifies problem areas related to the use of Store Systems and processes in t

he Retail and Services Store Complex and recommends corrective action. Responsible for reviewing reports and store systems screens; Recommends changes in operating procedures and/or process flow necessary to improve performance. Monitors/conducts research and resolves all errors related to store system proc esses to include, but not limited to, receipts, transfers in and out, replenishm ent, shipment confirmations, returns to vendor/warehouse, etc. Utilizes reporting tools and system screens that reflect all transactions for t he purpose of determining causes of delivery delays, over/under stock items and/ or errors. Reviews the characteristics of stock carried in the store complex, i.e. Min/max s, add/deletes, replenishment types, etc.; Partners with department/divisional management to perform category reviews or m erchandise assortments and planograms; Communicates results for action as necess ary Develops and conducts OJT/classroom training. Takes lead to ensure activity per sonnel are familiar with and using store system applications and reporting tools , as appropriate. Manages store system administration. Monitors inbound warehouse shipments; ensures the timely acknowledgment of rece ipt. Monitors the scanning reports for all departments. Provides variety of operational/merchandising reports for GM/DM to review. Responsible for the management of central library of manuals, instructions, and bulletins that relate to store inventory/reporting systems or auto replenishmen t. Responsible for the adjustment of inventory at the store level and completion o f required research on each item stocked. Employment History NAVY EXCHANGE Bethesda, MD Replenishment Manager, 2000 to Present NAVY EXCHANGE Bethesda, MD Operations Manager, 1988-2000 NAVY EXCHANGE Bethesda, MD Services Operation Clerk, 1984-1988 Education Certificates Awarded from 2000-2010: Rams Coordination, SIMS, Richter, FAST & Sa les Tracking, Planogram Setting, Retail Merchandising System, Lawson, E-Time, St ore Utility Management System ROCKVILLE HIGH SCHOOL Rockville, MD High School Diploma, 1977