Martin E. Cudjoe 356 Evergreen Circle Pickerington, OH 43147 | 614.653.8034 | me132dfe4@westpost. net SUMMARY Over 8 years experience in IT industry.

Background ranges from network administr ation, systems administration, engineering, and technical support in environment s ranging from professional to large scale complex enterprise environments. Exce llent verbal and written communication skills, ability to interface with clients /vendors, administration/engineers and management. TECHNICAL CERTIFICATIONS & SKILLS X Certified WAN Administrator (CWA) X Microsoft Certified Professional (MCP) X Cisco Certified Network Associate (CCNA) X Help Desk Support Analyst (HDSA) TECHNICAL SKILLS SUMMARY OS & Enterprise Apps: Windows 2003 Server, Exchange Server 2007, Cisco IOS, IBM AS400, Norton Anti-virus, RAID, DNS, WINS, DHCP, RIS, GPMC, RRAS, Remote Desktop , IIS, Remedy, Clarify, Shield, Oasis, CSR Tools, Vantive. Network Technologies: Cisco routers, switches, Ethernet, Fast Ethernet, WAN, LAN , DSL, DSLAMS, ADSL, Dial Up, TCP/IP, CDP, RIP, RIPv2, OSPF, EIGRP, BGP, VTP, VL AN, VPN, HSRP, STP, SVI, CEF, Frame-relay, PPP, Access Control List (ACL), Netwo rk Address Translation (NAT), Port Address Translation (PAT) Desktop Technologies: Windows 98/2000/XP/VISTA, Microsoft Word, Excel, Access, P ower Point, Internet Explorer, Mozilla Firefox, Opera, Scanners, Desktop and Net worked Printers. SUMMARY OF PROFESSIONAL EXPERIENCE Chris Castle Church Computer Service Technician/ Volunteer 2009-Present Dishnetwork Technical Support Representative 2007-2009 KForce/ Call Tech Help Desk Administrator 2003-2007 WiredBusiness Network Support Engineer 2001-2003 MindBank Consulting Contract/Help Desk Analyst 2000-2001 EDUCATION LAN/WAN Professional LAN/WAN Engineer Program - CCNA, University of Science and Technology Bachelors of Arts, SUMMARY OF PROFESSIONAL EXPERIENCE Chris Castle Church Computer Service Technician/ Volunteer 2009-Present X Served as the local area network technician to diagnose and resolve all connec tivity issues with various interconnected technologies including internet, compu ter, printers, and scanners. X Identified, diagnosed, and resolved problems involving TCP/IP network related issues and multi-task a variety of technical requests. Dishnetwork Technical Support Representative 2007-2009 X Provided remote escalation support to various clients in an intensive fast-pac ed environment while supplying clients with superior customer service. X Provided 1st level troubleshooting solutions to repair and maintain various ha rdware and software products involving routing, switching and computer technolog ies. X Maintained various computer devices and peripheral by interconnecting devices within the LAN environment ensuring connectivity amongst workstations.

X Installed, configured, and maintained all computer hardware devices with vario us RAM upgrades, hard drive installations, and motherboard replacements. KForce/Call Tech Help Desk Administrator 2003-2007 X Installed, configured, and troubleshoot various hardware and software technolo gies in a NOC center environment. X Oversee, managed, and supported a team of engineers providing remote and onsit e technical support for clients, vendors, and staff. X Identified, diagnosed, and resolved problems involving TCP/IP network related issues and multi-task a variety of technical requests. X Maintained and troubleshoot email and authentications issues while documenting all resolutions and escalations. WiredBusiness Network Support Engineer 2003-2003 X Responsibilities included administering, supporting, and maintaining various h ardware and software technologies to support day to day LAN/WAN operations. X Additional roles included providing onsite and remote 2nd level escalation sup port for clients in various professional to mid-level environments. X Consulting activities included the training, assessing, and evaluation of stud ents and professionals in various areas related to administration, engineering, escalation support, help desk, and management. X Managed, maintained and supported 1000+ users in a LAN/WAN environment running Windows workstations locally and globally. X Installed and configured various Cisco routing and switching technologies, DSL AMS and Interspeed routers. /MindBank Consulting Contract/Help Desk Analyst 2000-2003 X Assisted call centers with troubleshooting of Verizon online DSL and Dial up u sers mail related and authentication issues X Monitoring of Verizon online servers such as IPAC, SITESCOPE , CREDIT CARD and others X Monitor service-affecting outages proactively by CO to identify and resolve ne twork issues X Facilitate to resolution related issues including no, sync no route and slow t hroughput X Retrieve and check routing statistics to determine network congestion X Track trouble calls reports for commonality and investigate possible outages w ithin Verizon network X Communicate to all centers on the finding, implement intrusive message for cus tomer notification. X Troubleshoot problems with modem connections, faulty setup on network protocol s like TCP/IP and resolve conflicts X Managed the delivery of quality customer support for tier 1 and 2 call centers within Verizon online