Richard Soyack 25 Elm Place Red Bank, NJ 07701 (732) 530-7950 (732) 241-3081 rs1338ce6@westpost.

net Professional experience * More than 25 years of experience as an IT manager, systems engineer, business analyst, configuration manager, project manager and architect managing, developi ng, testing and integrating new services, technologies, Business Support Systems (BSS) and Operational Support Systems (OSS). * Expert at translating business needs into high level and detailed systems and functional requirements. * Familiar with all steps in the development process. * Has managed development teams producing systems service delivery, service assu rance, billing, marketing and system security. * Expert as a business analyst eliciting and writing business and functional req uirements for these integrated systems. * Has managed change control, quality assurance, and acted as a project manager. * Has integrated large OSS architectures using EIA middleware and the Internet. * Was lead systems engineer on a Next Generation OSS (NGOSS) Work Force Manageme nt project for airlines which used BEA WebLogic. * Was the lead tester, writing the test cases and test plans, for a NGOSS which integrated customer ordering, provisioning, installation and billing for a telep hone company in Saudi Arabia. * Was Lead Systems Engineer in the Health Care Insurance, telephony, airline and banking industries * Is well versed in RUP, Agile (with SCRUM) and SDLC methodologies. * Has led efforts as a facilitator charged with improving processes, shortening the development cycle and managing the project's scope. * Has worked with applications such as Actimize, ReqPro, SharePoint, Quality Cen ter, Seibel CRM, Granite, CDIS and TURKs Employer History 03/2010 - 12/31/2010 CitiGroup, Long Island City, NY Business Analyst Expert * Wrote and tracked High Level Design Requirements for an electronic fraud detec tion system using Actimize and Adeptra. * Elicited requirements from the business users and wrote business and design re quirements that can be understood by the business users but with enough detail t o provide the developers with a roadmap for the Detailed Design Document. * Tracked all requirements using ReqWeb/Pro and recommend process improvements. * Administrator of the Requiste/Pro thick client and the Requiste/Pro thin clien t of the data base servers * Extracted data, using self-developed SQL scripts, from the Oracle database ser vers to perform data analysis. * Identified data sources, provided data flow diagrams and documented the proces s * Was a member of the Quality Control committee reviewing defects to determine t heir root cause. * Was listed in the CitiBank directory as a Business Analyst Expert. * Main role with Actimize was to write the requirements for the Actimize message set. * Used Quality Center to review test cases and change control requests. * Also taught other business analyst how to use and administer ReqPro. * Wrote SQL scripts to extract data and table constructs.

* Taught other business analysts how to write SQL scripts to extract data from t he database. * This project used Net Framework 4, Tibco and SDLC. * SharePoint was used for document access and storage 05/2007 - 4/26/2009 IBM, Red Bank, New Jersey Consulting IT Specialist/Architect * Was a Consulting IT Specialist with IBM whose prime role was as a systems engi neer and business analyst. * From July 29, 2007 until March 21, 2008 was the Lead Systems Engineer at a maj or health care service company. At this project was heavily involved in require ments gathering, requirements tracking, configuration management, performance te sting and tuning. * Was also a systems engineer/facilitator with a major telecommunications compan y, and assessed systems engineering requirements and processes at another major telecommunications company and instructed those systems engineers and business a nalysts in effective requirements gathering, writing effective Use Cases, User S tories and following successful processes for improving the development cycle. * Identified data sources, provided data flow diagrams and documented the proce ss * Led a successful effort to add JAR/JAD facilitation as an IBM GBS offering. * Used ReqPro and DOORS for requirements management and ClearCase and ClearQuest for configuration management and Quality Center for test. * Ran the daily Agile Scrums * Taught QWEST systems engineers how to write requirements and test case * Wrote SQL scripts to extract data and table constructs. * SharePoint was used for document access and storage * 05/2006 - 05/2007 Telcordia Technologies, Riyadh, Saudi Arabia Senior Consultant * Advised clients on Best Practices for Next Generation Network Management Syste ms and Operations Processes for telephone networks and OSS. * Gathered data and wrote a flow-through test plan including performance testing and test cases for an integrated order management system, billing system, provi sioning system (Granite), element management system, network management system a nd work force management system. * Established the Quality Assurance Plan for the OSS and the systems, including Seibel CRM and Granite. * Was "the hands" on systems engineer on a Service Delivery, Inventory (Granite) , Sales, Billing, Marketing, and Service Assurance, for tier 1, tier 2 and tier 3. Also functioned as a process expert. * Identified data sources, provided data flow diagrams and documented the proces s * Wrote SQL scripts to extract data and table constructs * Used ReqPro for requirements management. Also sat on the Change Control Board tracking. Has been a key member on the CCB on all projects. Its function of t racking changes and insuring that the finished project was what the stake holder s wanted and needed was always among the most important parts of any project. * Ran the daily Agile Scrums * SharePoint was used for document access and storage 09/2004 - 05/2006 SBS International, New York, New York Lead Systems Engineer/Architect/Business Analyst * Gathered data, negotiated and defined systems requirements, elicited and wrote

business requirements for a work flow management NGOSS that insured airline fli ght crew compliance with Federal Airline Regulations and union contracts. * Worked closely with the business stakeholders to capture business needs and bu siness requirements * The environment was Object Oriented and the process was RUP. * Member of the Change Control Board insuring the integrity of the requirements and insuring that proper CM practices were followed for the protection of our cl ient airlines. * Prepared the CCB review packages for the client airlines. * Hands on with ReqPro for requirements management, and ClearCase and ClearQuest for configuration management. * Ran the daily Agile Scrums * Identified data sources, provided data flow diagrams and documented the proces s * Wrote SQL scripts to extract data and table constructs 01/1999 - 02/2001 Telcordia Technologies, Piscataway, New Jersey Senior Consultant * Was lead business analyst, lead architect, test lead and project manager. * Worked closely with the business planners and business users to elicit and wri te business needs and business requirements * As a systems engineer/business analyst worked on service delivery, sales, bill ing, marketing, and service Assurance for tier 1, tier 2 and tier 3. * Functioned as a process expert at USWest while leading a team that reviewed 27 development organizations to determine if they would pass a CMMI Level 2 audit. Advised those who fell short on how to improve their processes and helped them to rewrite their configuration management practices. * Also developed the complex Operations data necessary to make intelligent inves tment decision about capital investment for KPN in Netherlands and StarHub in Si ngapore both of which were exploring entering new telecommunications areas. Thi s was in two separate projects. * Identified data sources, provided data flow diagrams and documented the proces s * Wrote SQL scripts to extract data and table constructs * Used Java to mock up users interfaces for demos 02/1977 - 06/1998 AT&T Bell Labs, Middletown, New Jersey Member of Technical Staff * Worked as a systems engineer, business analyst and manager of systems engineers, business analysts, project managers, system testers and systems integ rators. * As a systems engineer was hands on for Service Delivery, Sales, Billing, Marketing, and Service Assurance Business and Operations Support Systems, for ti er 1, tier 2 and tier 3. * Project Manager for PBX systems. * Also functioned as a process expert and helped established Quality Assurance a nd Configuration Management Processes that were adopted in the Bell System. * Supervised 15 systems engineers, business analysts, project managers and teste rs as direct reports. * Identified data sources, provided data flow diagrams and documented the proces s * Wrote Applications in C to aid in investigating the root causes of problems * Wrote SQL scripts to extract data and table constructs * Wrote shell scripts to aid in gathering data. Key Skills Languages: C, SQL, UNIX script, SED, AWK, Pascal, FORTRAN, Visual Basic, HTML Development Methods: SDLC (25 years), RUP (five years), Agile (five years) Tools: Word, Excel, Powerpoint, Visio, Access, Project, Rational RequisitePro, R

ational ClearCase, Rational ClearQuest, Caliber, DOORS Hardware & Protocol: ATM, Frame Relay, DSL, DSn, OCn, VOIP, SONET Ring, SS7. Provisioning systems: CDIS, Novelle Other: SharePoint, CMM, CMMI Key Courses and Training EAI Architecture SQL AT&T Management Training Service-Oriented Architecture Rational Tools TIBCO Architecture and Design MS Net Quality Center Education Bachelor's Degree in Electrical Engineering Monmouth University, United States of America, 1983 Associate in Science in Engineering Technology College of Staten Island, United States of America, 1977 Languages English Fluent Other relevant information Member of INCOSE and Mensa Other job-related activities United States Patent 4,456,790; Jun. 26, 1984; Automated Hardware Inventory Syst em; Inventor: Richard F. J. Soyack, Red Bank, N. J. Community: Founder of the Partners in Education Program, an AA program that provided techni cal volunteers to teach science and math to 4th graders. Arranged the financing, recruited the volunteers, scheduled classes, organized trips and reviewed lesso n plans. Did this while working at Bell Telephone Laboratories from 1987 through 1991. President of Student Government, Queensborough Community College Senator for the State of New York and Mayor of the City of New York in the YMCA Youth in Government Program