Wendy Natasha Smith 4520 Vermeer Court Owings Mills, Maryland 21117-7900 410/654-0914 (H) 443/421-2113 (C) PROFESSIONAL

PROFILE Experienced Trainer with a track record for developing and mentoring entry-level professionals Proven leader who consistently drives results by developing and fostering partne rships and efficiently managing resources. Talented trouble shooter with the ability to quickly implement successful plans and drive process improvement. Successful manager who identifies and capitalizes upon market opportunities to d rive revenue growth in highly competitive markets.

Core Competencies Consensus Development Process Improvement Training & Development Sales Management cruitment Team Building Experience: 01/2010 Present Sephora inside JCPenney, Maryland Serves as Beauty Manager for one year. After successfully opening the new concep t store of Sephora inside JCPenney my primary responsibilities include maintaini ng the Operational Standards, creating and maintaining the selling culture, and maintaining the merchandising standards within corporate guidelines. Other dutie s include the following: Accountable for ensuring that all established sales objectives are exceeded with the highest quality; Accountable for maintaining the store spending budget Accountable for communicating the new organizational policies and procedures to the team through both written and oral reports; Promote initiative, teamwork and continuous improvement of the staff; Accountable for ensuring compliance to all federal and state laws such as OSHA. Accountable for ensuring that the training and development initiatives are compl eted within the JTrain learning system within a timely manner. Accountable for meeting all timelines for animation changes, product launches an d visual updates are met to ensure business growth and brand recognition. Experience: 12/05 01/10 Assistant Manager Babies R Us Catonsville, Maryland Serve as Rotating Assistant Manager for two years. Primary responsibilities incl ude but are not limited to maintaining the Operational Standards, creating and m aintaining the selling culture, and maintain the merchandising standards within corporate guidelines for a $10+ million location. Other duties include the follo wing: Successfully exceed all established sales objectives by 10%; Responsible for coordinating recruitment efforts to meet both seasonal and perma nent staffing requirements Responsible for maintaining the store spending budget with regards to the P&L st atement; Responsible for communicating the new organizational policies and procedures to the staff through both written and oral reports; Promote initiative, teamwork and continuous improvement of the staff; Act as facilitator and sometimes arbitrator to department supervisors and collea gues during conflict resolution; Responsible for the training and development initiatives are completed within th e LMS system and timeline to ensure productivity standards are met

Experience: 9/93 4/04 Manager Trainer Zales Corporation/Piercing Pagoda Division Baltimore, Maryland Serve as Manager and Manager Trainer to Piercing Pagoda for over ten years. Prim ary responsibilities include maintaining sales, maintaining piercing percentages as well as maintaining shrink percentages within corporate guidelines. As Manag er for multiple Piercing Pagoda kiosk sites other duties include the following: Serve as main point of contact for several kiosk sites in the east coast which i nclude Baltimore, MD, Frederick, MD, Wilmington, DE, and Raleigh-Durham, Winston -Salem, Highpoint, Greensboro, NC; Responsible for coordinating and conducting recruitment activities in an effort to meet both permanent and seasonal staffing requirements. Responsible for communicating the new organizational policies and procedures to the staff through both written and oral reports; Promote initiative, teamwork and continuous improvement of the staff; As Manager Trainer to Piercing Pagoda Primary responsibilities include mentoring staff and identifying key knowledge, skills and competencies needed to become m anagement. Other duties include the following: Perform new kiosk site opening preview; Perform annual and bi-annual inventories for various kiosk sites; Act as facilitator and sometimes arbitrator to new managers during conflict reso lution; Educate managers on skills and art of visual presentation of merchandise in acco rdance with corporate guidelines; Support recruiting and business development initiatives for Piercing Pagoda Successfully recruit and place over 500 sales associates, assistant managers and managers for the before mentioned states; Develop and cultivate professional relationships within the Piercing Pagoda, Zal es and Gordons divisions. Education: AA Degree upon completion (TBD) Community College of Baltimore County Concentration in Business Management FCC License & News Broadcasting Diploma/ Certification (May 1990) Broadcasting Institute of Maryland Concentration in Broadcast communication Business Honors Diploma (May 1989) Southern Senior High School Concentration in business/College Preparatory Activities& Honors: Golden Circle Award, April 2000 and 2002 Manager of the Year 2001 Presidents Plan Certificate, April 1995 and 2001 Highest Sales Percentage Increase Award, September 1995 Outstanding Customer Service Letter, May 1995