CHARLES GILBERT 122 Riverbrooke Drive * Shreveport, Louisiana 71115 318-820-6252 * cg13c5218@westpost.

net Administrator/Chief Executive Officer/Executive Director Results-focused executive leader with extensive experience driving the performan ce and service delivery of hospitals and healthcare service providers. Seasoned operations executive adept at streamlining processes, building morale, construct ion projects and championing continuous improvement to promote revenue growth an d customer satisfaction. Highly skilled at effectively managing resources, insti tuting accountability measures, ensuring full compliance in regulated environmen ts and maintaining profitability. ________________________________________ PROFESSIONAL EXPERIENCE DUBUIS HEALTH SYSTEM, Houston, Texas * 2002-2010 Specialized long term acute care hospital (LTACH) with 4 facilities across Texas and Louisiana. Administrator, Shreveport, Louisiana (2007-2010) / Administrator, Paris, Texas ( 2002-2007) Headed the day-to-day operations, strategic planning, and budgeting for each fac ility, directing up to 58 staff members in the provision of best quality care fo r up to 36 patients at a time. Planned and allocated the daily use of staff and operational resources according to individualized patient needs, maintaining pro active communication with patients, their families, and physicians to ensure cus tomer satisfaction. Represented each facility on the Medical Executive Committee and ensured full compliance with all health, safety, and quality standards and regulations. Select Achievements: * Increased market share 18% in just 12 months by devising a targeted market tea m to pursue new business opportunities. * Delivered significant cost savings, including a 60% reduction in supply expens es and a 40% reduction in redundant staff, by re-engineering and streamlining si te operations. * Maintained an exceptional record of top scores on various surveys to determine regulatory compliance despite ever-changing federal requirements. * Launched the Paris facility from the ground up, building the location into a h igh functioning, top performing operation. * Dramatically improved services for dialysis patients with the creation of an i n-house dialysis unit and by developing a clinical trial site for these patients receiving particular vitamin supplements. * Achieved such key operational improvements as a formal system for reviewing an d validating contracts, a master filing system for the high volume of records an d documentation, and the institutionalization of various best practice standards . * Proactively addressed such ongoing, industry-wide and community issues as nurs

ing shortages by launching and serving on local advisory boards and participatin g in community healthcare career initiatives. CHARLES GILBERT * Page 2 * cg13c5218@westpost.net ________________________________________ DASSEE HEALTH SYSTEM, Quincy, Florida * 1999-2002 4-facility system of rural critical access hospitals and nursing homes. Administrator, Weems Memorial Hospital (2001-2002) / Executive Director & CEO, Choctaw County Memorial Hospital (1999-2001) Ran all operations of these comprehensive hospitals encompassing emergency rooms , ancillary support services, long term care and general acute care facilities. Cemented each hospital's reputation and standing in the community by continually developing relationships with community leaders as well as strategic vendors an d physicians to ensure full patient access to critical care services. Strategize d and managed the long-term financial and business plans to promote sound fiscal policies. Focused on the ongoing delivery of quality patient care while maintai ning employee morale and commitment behind big picture organizational vision. Select Achievements: * Significantly improved the financial health and stability of each facility by instituting transparency and accountability into the finance function. * Optimized government partnership opportunities by developing strong relationsh ips with each county government agency, including collaboration with county comm issioners in designing long-term hospital growth and expansion plans. * Enhanced services by stabilizing staffing and resource coverage for the ER, ac quiring such critical new services as a CAT Scan Unit, and by continually recrui ting top-notch primary care physicians into these rural areas. * Bolstered each hospital's level of safety by implementing emergency preparedne ss plans. * Spearheaded much-needed facility refurbishments to update and modernize each h ospital's appearance and visually present a professional corporate image within the community.

EDUCATION Master of Science in Health Administration University of St. Francis, Joliet, Illinois Bachelor of Business Administration University of Montevallo, Montevallo, Alabama Community Leadership Certification * Leadership Randolph Program, Roanoke, Alaba ma Advanced Grant Writing * Bossier Community College Member, American Hospital Association * Member, Louisiana Hospital Association