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Robert J. Armbrust 372 Marina Park Lane Long Beach, Ca 90803 714.307.9261 ra15b75bc@westpost.

net Objective Obtain a position as Service Manager or Director in a well reputed organization to work in a growth oriented environment using my skills and experience. Employment History Team Nissan/Infiniti Oxnard, California Parts and Service Director February 2010 to March 2011 South Bay BMW/Mini Torrance, California Service Director October 2000 to November 2009 Auto Nation - Volkswagen/Isuzu/Subaru Corona, California Service Manager 1999 - 2000 Nick Alexander Imports BMW Los Angeles, California Service Manager 1980 - 1999 Assistant Manager, Shop Foreman, Service Advisor & Technician experience with BMW, Mini, Mercedes, Porsche, Audi and Volkswagen Accomplishments Recruited to revitalize service department where total labor sales were $100, 0 0.00 per month with a negative net. Within 3 years increased labor sales to over $550, 00.00 per month and increased monthly net sales over 23%. Orchestrated and facilitated moving service department to a new facility with 7 7 bays creating total labor sales of 1.3 million monthly and increased monthly NET income up to 33%. Established a management philosophy of hiring the right person for the right jo b and provided a positive working environment including competitive compensation and incentive plans to retain the highest quality individuals. Instrumental in developing, guiding and coaching staff toward empowerment and s elf-management resulting in very low turnover in personnel. Dramatically improved and maintained CSI through the implementation of proactiv e, customer oriented sales and service management techniques with the ultimate goal of earning customers for l ife. Exceeded regional and national CSI ratings while achieving sales effectiveness. OSHA and Air Management requirements met with no charge backs. Successful in hiring, motivating and retaining quality personnel by creating a positive work environment, resulting in increased employee retention and excellent customer satisfaction. Created and implemented a comprehensive employee satisfaction program and benef it package. Performed annual budgeting, including capitol requirements and implemented week ly and monthly forecasting and reporting. Proficient in UCS, ADP and Reynolds & Reynolds computer systems. Education University of California Los Angeles (UCLA) Volkswagen Apprentice program. Hawthorne High School Awards

BMW Center of Excellence (South Bay BMW) Presidents Club (Nick Alexander Imports) References Mr. Bill Enbree BMW North America Field Representative (213) 999-1048 Mr. Franz Kiefer BMW North America Field Representative (805) 341-4410 Mr. Craig Habberfield South Bay BMW Parts Manager (310) 963-8154