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E Error) Refer to the Article 6688 10 3 Motor Not Operating / Rotating (LE Error) Refer to the Article 6739 11 4 Door Does not Open or Close (DE Error) Refer to the Article 6691 12 5 Keypad / Button / Display Not Working Refer to the Article 6696 13 6 Water Go In or Out of Washer (PE Error) Refer to the Article 6694 14 W-7 W-6 W-5 W-3,4 W-2 Page W-1 No 8
Temperature is not correct (t1 / t2 Error) W-9,10 Refer to the Article 3925 Clothes Not Dry Refer to the Article 3929 Dryer Drum Wont Tumble Refer to the Article 3927 Heater (Electric type) Refer to the Article 6751 Gas smell, No Flame Refer to the Article 6750 HE Error, Does not dry Refer to the Article 6776 IE Error, No Water Refer to the Article 6694 W-16 W-15 W-14 W-13 W-12 W-11
<Note> For more detail.. Please, access the Web site (LGTechAssist.com) and refer to the Article #No.
Index
Index
No 1
Page R-1,2
No 7
Page R-9,10
R-3
Low Cooling / Freezer Fan not working Refer to the Article 6475
R-11,12
R-4
Freezer Fan not working / Frost build-up Refer to the Article 6475
R-13,14
R-5,6
R-7
R-8
<Note> For more detail.. Please, access the Web site (LGTechAssist.com) and refer to the Article #No.
Index No 1 Contents Keypad Not Working Refer to the Article 6729 2 No Power (MWO) Refer to the Article 4358 3 No Heat Refer to the Article 6167 4 Will Not Work Refer to the Article 3461 5 HS Indicator When Cook Top Cool C-7 C-5 11 C-3,4 10 C-2 Page C-1 No 8
Index Contents No Key Operation Refer to the Article 4979 Page C-11
C-12
No Power (E/Range)
C-13
C-14
12
Error Code
C-15,16
C-8
C-9,10 <Note> For more detail.. Please, access the Web site (LGTechAssist.com) and refer to the Article #No.
Major Causes can be: Water Connection, Filter Screen, Valve Issues. Not PCB. Precondition: Items to Check first a)Check if Water is On. b)Check that Hose is not Kinked. c)Check if Cold Water and Hot Water hoses are not reversed. d)Check if Inlet Screen is clogged. e)Open Faucet & Check water flow f)Open Faucet & Check water flow Step Check Item Result & SVC Action No. 1 Perform Test Mode for all Inlet Valve (PreWash, Main Wash, Hot Water, Steam, Bleach) Refer to Tech Sheet for Test Mode 2 Check Inlet Valve Voltage
Check Point Result Inlet Valve Turn On Inlet Valve NOT Turn On SVC Action No Issue Educate Customer Go to Step 2
Major Cause can be: Pump System. Not PCB. Precondition: Items to Check first a) Check for Loose Connections b) Check if Drain Hose is twisted, clogged, or frozen c) Check Drain Hose Installation (make sure Drain hose is not too high) d) Check Drain hose is max. 96 inches high and within 5ft. Of machine Step No. 1 Check Item Perform Test Mode for Drain Pump. Refer to Tech. Sheet for Test Mode 2 Check Drain Pump Voltage at Check Points Result & SVC Action
Result Drain Pump Turn On Drain Pump NOT Turn On Result 120 VAC 0 VAC SVC Action No Issue Educate Customer Go to Step 2 SVC Action Go to Step 3 Replace main PCB
Check Point
3 4
3 4
Disconnect Drain Pump Connectors Check Drain Pump Resistance at Check Points
Result 10 ~ 20 SVC Action Normal. Check for External Problem/Cause Replace Drain Pump
Other
W-1
W-2
Washer
Title :
Title :
Major Cause can be: Hall Sensor. Not PCB. Precondition: Items to Check first a) Check for Loose Connection b) Check to see if motor is difficult to turn by hand c) Check if anything is preventing motor from turning (Example: clothes caught on tub or gasket) d) Check if Motor Rotor Magnets are broken or cracked Step No. 1 Check Item Result & SVC Action
Step No. 5
Check Item From PCB, disconnect Hall Sensor connector and Stator connectors. Refer to Tech Sheet for Hall Sensor and Stator Connectors
Disconnect the Hall Sensor and Stator connector from the Motor. Check Resistance of Hall Sensor at Test Points.
Test Points Result 8 ~ 12 k (1) & (5) Other 8 ~ 12 k (2) & (5)
(1)(2) (5)
SVC Action Check Test Points (2) & (5) Replace Hall Sensor Go to Step 3 Replace Hall Sensor SVC Action
Check Resistance of Hall Sensor at PCB Test Points. Refer to Tech Sheet for Hall Sensor Test Points
Result 8 ~ 12 k Other
SVC Action Check Test Points (Hb) & (GND) Replace Wire Harness Go to Step 7 Replace Wire Harness SVC Action Check Test Points (V) & (W) Replace Harness Check Test Points (U) & (W) Replace Harness Replace Main PCB Replace Harness
8 ~ 12 k Other Result 8 ~ 11
Result
(1) (2)(3)
Check Test 8 ~ 11 Points (1) & (3) (1) & (2) Replace Other Motor Check Test 8 ~ 11 Points (2) & (3) (1) & (3) Replace Other Motor 8 ~ 11 (2) & (3) Other Go to Step 4 Replace Motor
Check Resistance of Stator at PCB Test Points. Refer to Tech Sheet for Hall Sensor Test Points
Test Points
W-3
W-4
Washer
Title :
Title :
Major Cause can be: Door Latch. Not PCB. Precondition: Items to Check first a) Check for Loose Connections. b) Check Door Installation and confirm Door is Not hanging c) Confirm the door hook latches with door switch d) Confirm Door Hook spring is operational Step No. 1 Check Item Select Normal Cycle or Test Mode* *Refer to Tech Sheet for Test Mode 2 Result & SVC Action
Precondition: Items to Check first a) Check for Loose Connection b) Check if any of the Buttons are stuck in the Panel
Step No. 1
Check Item Check if Machine is Front Load and Power On. All other Washer Go to Step 4
Result
SVC Action
Mechanical Door Locks but Issue Does NOT Unlock Check Switch Cycle Starts, but Electrical Issue Door does NOT Go to Step 2 Lock Result Clicking Noise SVC Action Go to Step 3
Check if Door Switch makes clicking noise (1-3 times) when START button is pressed Check Door Switch resistance at Test Points below. Test at 77F
3 3
Test Points Result SVC Action Check Test Points (3) & (4) Replace Door Switch Check Test Points (4) & (5) Replace Door Switch Replace Main PCB Replace Door Switch
700-1500 (2) & (4) Other 60-90 Other INFINITE / (4) & OPEN (5) Other
Check if sound comes from the Buzzer and the LED light turns on when selecting different Cycles Check if Display PCB cracked or broken
(2)
(3)
(4)
(5)
W-5
W-6
Washer
Title :
Title :
Major Cause can be: Pressure Switch. Not PCB. Precondition: Items to Check first a) Check for Loose Connection b) Check the Air Chamber c) Check if the Tube is clogged or has water leakage d) Check if Inlet Valve is Defective e) Check if the Drain Pump is Defective Step No. 1 Check Item Disconnect the Pressure Switch Connector Check Resistance of Pressure Switch Result & SVC Action
Result 21 ~ 23 k
Other
Check Point
W-7
W-8
Washer
Title :
Title :
Title :
Step No. 1
<Table 1>
Temp () 50 60 70 80 90 100 Resist ance 18 14.2 11.7 9.3 7.7 6.2
Starion
Kanbishi
6 7
Reconnect Thermistor Connector From PCB side, disconnect Thermistor Connector Refer to Tech Sheet for Thermistor Connector location on PCB
Check Resistance of Thermistor at Connector Test Points. Refer to Tech Sheet for Hall Sensor Test Points
Result Resistance Value NOT Match Temperature Resistance Value Match Temperature
W-9
W-10
Dryer
Major Cause can be: Thermistor Connection. Not PCB. Precondition: Items to Check first a) Check for Loose Connection b) Check that distance between igniter and flame holder is between 3~6mm (Gas Dryer Only)
Step No.
Title :
Title :
Step No. 1 2
Check Item
Step No. 1
Check Item Perform Test Mode to tumble the Dryer while Door is Closed. Refer to Tech Sheet for Test Mode
Perform Test Mode to tumble the Dryer without Heat. Refer to Tech Sheet for Test Mode Verify Moisture Sensor Operation display while touching Moisture Sensor. CAUTION: Keep hand close to filter housing to avoid being hit by moving vanes
Test
Result
SVC Action
Display Number Remove Hand Damp Decrease from Moisture Cloth to Sensor Moistur Below 100 NOT e Replace Sensor Decrease or Moisture NOT Below Sensor 100 Display Remov Number Go to Step 3 e Cloth Increase from Display Replace Moistur Number Moisture e NOT Sensor Sensor Increase
Result
SVC Action
Gas Dryer Check Ignitor Condition Heat is Electric Dryer NOT output Check Heater Condition Heat is Replace Output Main PCB
W-11
W-12
Dryer
Major Causes can be: Venting, Long Vent, Clogging. Not PCB. Precondition: Items to Check first a) Check for Loose Connection b) Verify that enough clothes are in dryer to come in contact with Moisture Sensor c) Check Dryer Function on Timed Cycle
Precondition: Items to Check first a) Check if anything is causing the motor to be stuck b) Check the Belt Assembly between Idle Switch and Motor Switch c) Check the Roller Assembly d) Verify Dryer Load size is appropriate
Title :
Title :
Major Causes can be: Exhaust is clogged, Thermostat, or Heat Element. Not PCB. Precondition: Items to Check first a) Check Power Check Vents for Twists, Clogs, Foreign Material b) Check for Foreign Material in Blower c) Check Filter installation d) Check Correct Power Cable installation Step No. 1 Check Item Disconnect Heater Wire Connector Check Resistance at Heater Check Points Result & SVC Action
Test Result 18~22 - Other 18~22 Other - 36~44 Other SVC Action Check - Replace Heater Check - Replace Heater Go to Step 2 Replace Heater
Step No. 1
Starion
Kanbishi
Result
SVC Action
Test
SVC Action Replace Valve 1 Replace Main PCB Replace Valve 1 Replace Main PCB
Valve 1
W-13
W-14
Dryer
Precondition: Items to Check first a) Check for Loose Connection b) Check if enough voltage being provided to Dryer (over 100 VAC) c) Check that distance between igniter and flame holder is between 3~6mm
Title :
Title :
Major Cause can be: Heater. Not PCB. Precondition: Items to Check first a) Check for Loose Connection b) Check PCB Serial Number Serial Number Before 909** should be replaced Step No. 1 Check Item Disconnect connector for Heater in Sump Pump Check Heater Resistance at Check Points Result & SVC Action
Major Cause can be: Drain Pump. Not PCB. Precondition: Items to Check first a) Check for Loose Connections b) Check if Drain Hose is twisted, clogged, or frozen c) Check Drain Hose Installation (make sure Drain hose is not too high) Step No. 1 Check Item Perform Test Mode for Drain Pump. Refer to Tech. Sheet for Test Mode 2 Disconnect Drain Pump Connectors Check Drain Pump Resistance at Check Points Result & SVC Action
Result Drain Pump Turn On Drain Pump NOT Turn On SVC Action No Issue Educate Customer Go to Step 2
Result 24 ~ 29
Check Point
Other
Check Point
Reconnect Drain Pump Connectors. Perform Test Mode for Drain Pump Check Drain Pump Voltage at Check Points
Result 120 VAC 0 VAC SVC Action Replace Drain Pump Replace main PCB
W-15
W-16
D/Washer
Title :
Major Causes can be: Freezer Door does not close, Freezer Fan Motor, and Cycle System. NOT PCB Precondition: Items to Check first 1)Check for Loose Connection (Fan Motor housing). 2)Check if the fan housing or motor is frozen . 3)Check if Fan blade was stuck or damaged. 4)Confirm the temperature setting of the freezer. 5)Check Step to see if the evaporator is iced up.
No.
1
Check Item
SVC Action Serial refer to page After 902** Number R-11, 13 Serial Before Check Number 902** Motor Maker Replace LG Motor & Main Motor Board Maker Go to Oh Sung Step 2 Part
Condition Part Result 9 ~ 16 VDC Other 0~5 VDC Other SVC Action Check Replace Main PCBA Go to Step 3 Replace Main PCBA SVC Action Adjust Fan Remove Ice Replace Main PCBA
LG
Oh Sung
Test Mode #1
3 Check condition
F/B : 0 or 5V
R-1
R-2
DIOS
Title :
Major Causes can be: Auger Motor malfunction, Ice stuck, Dispenser Paddle malfunction, Cap Duct Door not open. NOT PCB Precondition: Items to Check first 1)Check Loose connection
Step No.
1
Check Item
Check Cap Duct Door
Step No.
1
Check Item
Check Resistance Water valve
Check Point
Part
Result
Solenoid
Other
Check Point
Auger Motor
SVC Action 110~120 Check VAC Auger Motor Solenoid Replace Other Dispenser PCBA Replace 9~12 VDC Display Auger PCBA Motor Replace Other Dispenser PCBA Part Result
Part
R-3
R-4
DIOS
SVC Action Check 44 ~ 54 Auger Motor Solenoid Replace Other Solenoid Go to 9.9 ~ 12.1 Auger Step 3 Motor Replace Other Auger Motor
Title :
Condition
Type
Go to Heating Normal Precondition ICE Maker Abnormal Replace ICE Maker Function Test Replace Twisting Normal Main PCBA ICE Maker Abnormal Replace ICE Maker
R-5
R-6
DIOS
Major Causes can be: Ice maker system and storage capacity, not PCB Precondition: Items to Check first 1)Check if water pipe is clogged or frozen 2)Check if water is leaking at a joint 3)Water pressure might be set too low 4)Check if water filter was installed correctly 5)Check if the ice duct is frosted up and clear it 6)Check if the beta gasket is sealed 7)Check if the ice room door is opened or not sealed 8)Icemaker room temperature should be below 1 9)Check if filler arm was frozen and remove frost 10)Check if the sensor is blocked or needs cleaning 11)At least 120 minutes passed to make ice after water comes into icemaker 12)At least 24 hours has passed without a ice bin full of ice (not in case of installation)
Step No.
1
Check Item
Check Resistance Sensor Refer to the Sensor Table under here
NG
Step No.
1
Check Item
Check Resistance between ends of Fuse-M Check Resistance between ends of Defrost Sensor Check the Voltage of defrost heater RELAY on the main PCB
Condition
2
Explain to customer the unit is normal
Sensor Table
SVC Action Check 110~120VAC Heater OFF Heater ON Replace Other Main PCBA Replace 0 ~ 2 VAC Defrost Heater Heater OFF Replace Other Main PCBA
Title :
Door Switch
< Fig.1 >
Check Point
Major Causes can be: 1)Refrigerator and freezer doors do not close 2)DOOR SWITCH was pressed when door was CLOSED 3)Alignment of the Door Hinge 4)Gaskets are Torn, Ripped, Dirty
Door Switch
Step No.
1
Check Item
Check DOOR DOOR Alignment
Before
Add one screw that will act as a guide to align all the components and to avoid movement.
Door Open
Top Mount
Step No.
1
Check Item
Check Fan Motor
Do Not Work
Check Voltage of Freezer FAN RELAY (F-FAN) (See. Check Voltage for FFAN, Page R-12)
SVC Action Check 12 ~ 16 VDC GND F/B. Vcc - GND Replace Other Main PCB Go to 1 ~ 4 VDC Step 3 GND F/B. Replace Other Main PCB Part SVC Action 110~120 Check VAC Heater OFF Heater ON Replace Other Main PCB Go to 0 ~ 2 VAC Precondition Heater OFF Replace Other Main PCB Part Result
Check Voltage DEF Heater (See. Check Voltage for DEF Heater, Page R-14)
R-11
R-12
Top Mount
DIOS
Step No.
1
Check Item
Check Sealing of DOOR GASKET
Normal Abnormal
Check Voltage of Freezer FAN RELAY (F-FAN) (See. Check Voltage for FFAN, Page R-12)
SVC Action Check 12 ~ 16 VDC GND F/B. Vcc - GND Replace Other Main PCB Replace F-FAN 1 ~ 4 VDC Motor GND F/B. Replace Other Main PCB Part Result
Before
After (Nov.2009)
Gasket defect
R-13
R-14
Top Mount
DIOS
Result
Title :
Title :
No Power
Major Cause can be: Loose Connection. Not Main PCB. Precondition: Items to Check first 1) Check for Defective Latch 2) Check if Door and Latch are aligned correctly 3) Loose Connections Step No.
1
Major Cause can be: Fuse or Loose Connection. Not Main PCB. Precondition: Items to Check first 1)Loose Connections for Power Connection Step No.
1
Check Item
Push Any Key
Check Item
Check ALL Keys Operate
Door CLOSE
Check Secondary Switch Resistance Condition Secondary Switch Door OPEN Result Under 10 Other Approx. 0 (short) Other SVC Action Go to Step 3 Replace Secondary Switch Go to Step 3 Replace Secondary Switch
Check Thermostat Resistance Result SVC Action Replace PCBA Replace Thermostat
Result
SVC Action
Check Point
C-1
C-2
MWO
Check Point
Door CLOSE
Check Point
Title :
No Heat
Step No.
4
Check Item
Check Resistance MGT Check Point
Major Causes can be: Magnetron, HVT, HV Capacitor, HV Diode. Not Main PCB. Precondition: Items to Check first 1)Loose Connections for PCB, Relay ,MGT, HVD, HVC, Micro S/W. Step No.
1
Check Item
Check the Keys Operate
Condition
Result Under 10
Check Point
Door CLOSE
Approx. 0 Adjust (short) Switch location Other Replace Secondary Switch 6 Check Resistance HVT Secondary Winding
Low
Part
Condition
Result
Check Point
C-3
C-4
MWO
Check Point
SVC Action
Title :
MWO
Title :
Precondition: Items to Check first 1) Loose Connections 2) Check Defective latch 3) Replace or Adjust Primary or Secondary Micro-switch Step No.
1
Check Item
Check Resistance Fan Motor
Condition
Result - 23 ~ 50
Check Point
Power OFF
- 5 ~ 15 - -
SVC Action
Condition
Check Point
C-5
C-6
MWO
Replace PCBA
Title :
Title :
E/Range
Major Cause is from the Limiter in Element. Not Main PCB. Precondition: Items to Check first a) Check that Cook Top heaters are Turned Off. b) Check Wire Harness and/or Loose Connections Step No.
1
Major Causes can be: Connections to Bake/Broil Element and Relay PCB. Not Main PCB. Precondition: Items to Check first 1) Check for Loose Connections at Connectors and Relays 2) Perform Check Items when Oven is at Room Temperature Step No.
1
Check Item
Unplug Heater Element Check Resistance of Triple Surface Heater Element at Test Points based on Cook Top Temperature
Check Item
Check Resistance at Thermostat Ends
SVC Action Normal Result Replace Heater Element Normal Result Replace Heater Element
Below 150F
Above 150F
2B 1B
Result 17
Bake Heater
Other 14
Broil Heater Other Check Point Convection Heater 3 Check Resistance Value of Thermistor 17 Other
Condition
Check Point
SVC Action Replace About 1.09 K PCBA Cooling Down Replace Other Thermistor Result
C-7
C-8
E-Range
Title :
Fig.
Major Causes can be: Element Failure, Loose Connection, Relay PCB. Not MAIN PCB. Precondition: Items to Check first 1)Loose Connections Step No.
1
Check Item
Loose Connection
PCB to PCB
Check Resistance Radiant Heater . Relay PCB Connector 13 Pin 1 Neutral Pin 2 Neutral Pin 4 Neutral Condition Result About 100 SVC Action Replace PCBA Replace Radiant Heater
Infinite
N E-Range
C-9
C-10
Title :
No Key Operation
Title :
Major Causes can be: Loose Connection or Glass Touch Control Panel. Not Main PCB. Precondition: Items to Check first 1)Loose Connections Step No.
1
Check Item
Loose Connection Key Pad
Major Causes can be: Loose Connection or Glass Touch Control Panel. Not Main PCB. Precondition: Items to Check first 1) Check operation after cooling down, Keypad Short due to Heating during operation. 2) Reset Power (Plug out and in)
Condition
Step No.
1
Check Item
Unplug Key-pad tail During 1 minute. And reconnect.
Condition
Result
Normal Operation 2 Replace Key Pad Condition Result Normal Operation Replace Key Pad Abnormal Reconnec tion Display error End Replace PCBA
SVC Action
C-11
C-12
E-Range
Title :
No Power
Title : Hidden Error Code Check When the oven fails during a cooking cycle, -. Cancel the cook mode -. In case of failure, the F-code will not display during normal operation. (Model LRE3091 series) -. F-code logs are stored in the EEPROM. Check the failure code by following these steps: 1. Press the CLEAR button. 2. Press the BAKE and BROIL buttons at the same time If the oven fails, a failure code will display, as shown in FIGURE 1. Type of F-Code Times this failure has occurred
Major Causes can be: Power Connection, Power Cord, or LVT. Not Main PCB. Precondition: Items to Check first 1)Loose Connections for Power Connection Step No.
1
Check Item
Check resistance Thermostat Check Point
Primary
Part
Result 10 ~ 99 Other
Secondary
FIG. 1
If the oven has not failed, the oven will display as shown in FIGURE 2.
Check Point
C-13
FIG. 2
NOTE: After checking for the F codes, press CLEAR to remove all codes. C-14
E-Range
Replace LVT
Problem : Title : Error points Check these Code to resolve the problem listed. The errors are listed in order with the most frequently occurring issues first. LRE30757 / LRE30453 (All Error codes displayed)
Description F-1 Key Short Error How to detect When any keys are continuously shorted for over 60 seconds. In case of door lock failure in operating lock motor. Check point Keypad malfunction
F-2
F-2
F-3
F-3
Open Sensor
Oven sensor (thermistor) remains open for over 1 minute during cooking.
1. Wiring 2. Temp Probe 1. Oven Sensor 2. Relay 1. Electric Wiring 2. Motor Resistance 3. Micro Switch
F-4
Shorted Sensor
F-6
F-10 F-7 No Heating While door is closed, if starting oven temperature does not exceed 150 and oven temperature is less than or equal to starting temperature over 5 minutes during preheating, 1. Electric wiring 2. Heater 3. Oven sensor
F-11
No Heating
C-15
C-16
E-Range
F-9
Oven Hot
The oven temperature is over 650 continuously for 2 minutes while cooking. (except self cleaning mode)