MANAGEMENT AND ORGANIZATIONAL BEHAVIOR Course Content:

MIDTERM COVERAGE : WEEK#1 WEEK #9 A. Introduction to Organizational Behavior? WEEK #1 LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. Describe what managers do. 2. Define organizational behavior (OB.) 3. Explain the value of the systematic study of OB. 4. Identify the contributions made to OB by major behavioral science disciplines. 5. List the major challenges and opportunities for managers to use OB concepts. 6. Identify the three levels of analysis in this books OB model. 7. Explain the need for a contingency approach to the study of OB. B. Foundations of Individual Behavior LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. 2. 3. 4. 5. Identify two types of ability. Define the key biographical characteristics. Understand how to shape the behavior of others. Distinguish between the four schedules of reinforcement. Clarify the role of punishment in learning. WEEK#3 WEEK # 2

C. Attitudes and Job Satisfaction LEARNING OBJECTIVES After studying this chapter, students should be able to:

1. Contrast the three components of an attitude. 2. Identify the role that consistency plays in attitudes. 3. Summarize the relationship between attitudes and behavior. 4. Discuss similarities and differences between job satisfaction and other job attitudes discussed. 5. Summarize the main causes of job satisfaction. Identify four employee responses to dissatisfaction D. Personality and Values LEARNING OBJECTIVES After studying this chapter, students should be able to: WEEK #4

1. Explain the factors that determine an individuals personality. 2. Describe the Meyers-Briggs Type Indicator personality framework. 3. Identify the key traits in the Big Five personality model. 4. Explain how the major personality attributes predict behavior at work. 5. Contrast terminal and instrumental values. 6. List the dominant values in todays workforce. 7. Identify Hofstedes five value dimensions of national culture. E. Perception and Individual Decision Making WEEK#5 LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. Explain how two people can see the same thing and interpret it differently. 2. List the three determinants of attribution. 3. Describe how shortcuts can assist in or distort our judgment of others. 4. Explain how perception affects the decision-making process. 5. Outline the six steps in the rational decision-making model. 6. Describe the actions of the boundedly rational decision maker. 7. List and explain the common decision biases or errors. 8. Identify the conditions in which individuals are most likely to use intuition in decision making. 9. Contrast the three ethical decision criteria. F. Motivation Concepts LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. 2. 3. 4. 5. 6. 7. 8. 9. Outline the motivation process. Describe Maslows need hierarchy. Differentiate motivators from hygiene factors. List the characteristics that high achievers prefer in a job. Summarize the types of goals that increase performance. Discuss ways self-efficacy can be increased. State the impact of underrewarding employees. Clarify the key relationships in expectancy theory. Explain how the contemporary theories of motivation complement each other. WEEK#7 AND Week #8 WEEK #6

H. Emotions and Moods LEARNING OBJECTIVES

After studying this chapter, students should be able to: 1. 2. 3. 4. 5. 6. Differentiate emotions from moods. Discuss the different aspects of emotions. Identify the sources of emotions and moods. Describe external constraints on emotions. Discuss the impact emotional labor has on employees. Discuss the case for and the case against emotional intelligence.

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Apply concepts on emotions and moods to OB issues.

I. Foundations of Group Behavior LEARNING OBJECTIVES

WEEK#9

After studying this chapter, students should be able to: 1. 2. 3. 4. 5. Differentiate between formal and informal groups. Compare two models of group development. Explain how role requirements change in different situations. Describe how norms exert influence on an individuals behavior. Explain what determines status. 6. Define social loafing and its effect on group performance. 7. Identify the benefits and disadvantages of cohesive groups. 8. List the strengths and weaknesses of group decision making. 9. Contrast the effectiveness of interacting, brainstorming, nominal, and electronic meeting groups.

FINAL TERM COVERAGE : WEEK#10 WEEK #18

J. Understanding Work Teams LEARNING OBJECTIVES

WEEK#10

After studying this chapter, students should be able to: 1. 2 3. 4. 5. 6. Explain the growing popularity of teams in organizations. Contrast teams with groups. Identify four types of teams. Specify the characteristics of effective teams. Explain how organizations can create team players. Describe conditions when individuals are preferred over teams.

Communication LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. 2. 3. 4. 5. 6. 7. 8. Describe the communication process. Contrast the advantages and disadvantages of oral versus written communication. Compare the effectiveness of the chain, wheel, and all-channel networks. Identify the factors affecting the use of the grapevine. Discuss how computer-aided technology is changing organizational communication. Explain the importance of channel richness to improving communication effectiveness. Identify common barriers to effective communication. Describe the potential problems in cross-cultural communication. WEEK #11

K. Leadership

LEARNING OBJECTIVES After studying this chapter, students should be able to: Basic Concepts to Leaderships: 1. Contrast leadership and management. 2. Summarize the conclusions of trait theories. 3. Identify the limitations of behavioral theories. 4. Describe Fiedlers contingency model. 5. Explain Hersey and Blanchards situational theory. 6. Summarize leader-member exchange theory. 7. Describe the path-goal theory. 8. Identify the situational variables in the leader-participation model. Contemporary Issues in Leadership : 1. 2. 3. 4. 5. 6. 7. 8. 9. Explain how framing influences leadership effectiveness. Define the qualities of a charismatic leader. Contrast transformational with transactional leadership. Identify the five dimensions of trust. Identify the four roles that team leaders perform. Explain the role of a mentor. Describe how on-line leadership differs from face-to-face leadership. Identify when leadership may not be necessary. Explain how to find and create effective leaders Week #12

L. Power and Politics LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Contrast leadership and power. Define the five bases of power. Clarify what creates dependency in power relationships. List nine influence tactics and their contingencies. Explain how sexual harassment is about the abuse of power. Describe the importance of a political perspective. List the individual and organizational factors that stimulate political behavior. Explain how defensive behaviors can protect an individuals self-interest. Identify seven techniques for managing the impression one makes on others. List the three questions that can help determine if a political action is ethical. week # 13

M. Conflict and Negotiation LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. 2. 3. 4. 5. 6. 7.

Define conflict. Differentiate between the traditional, human relations, and interactionist views of conflict. Contrast task, relationship, and process conflict. Outline the conflict process. Describe the five conflict-handling intentions. Contrast distributive and integrative bargaining. Identify the five steps in the negotiation process.

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Describe cultural differences in negotiations. N. Foundations of Organization Structure LEARNING OBJECTIVES WEEK# 14

After studying this chapter, students should be able to: 1. 2. 3. 4. 5. 6. 7. 8. Identify the six key elements that define an organizations structure. Explain the characteristics of a bureaucracy. Describe a matrix organization. Explain the characteristics of a virtual organization. Summarize why managers want to create boundaryless organizations. Contrast mechanistic and organic structural models. List the factors that favor different organizational structures. Explain the behavioral implications of different organizational designs. Organizational Culture LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. 2. 3. 4. 5. 6. 7. 8. 9. Describe institutionalization and its relationship to organizational culture. Define the common characteristics making up organizational culture. Identify the functional and dysfunctional effects of organizational culture on people and the organization. Explain the factors determining an organizations culture. List the factors that maintain an organizations culture. Outline the various socialization alternatives available to management. Clarify how culture is transmitted to employees. Describe a customer-responsive culture. Identify characteristics of a spiritual culture. O. Human Resource Policies and Practices WEEK#15 LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. 2. 3. 4. 5. Assess the validity and usefulness of tests as selection devices. Describe jobs for which interviews are effective selection devices. Define four general skill categories. Identify four types of employee training. Explain the purposes of performance evaluation and who can conduct it. Organizational Change and Stress Management LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. 2. 3. 4. 5. Describe forces that act as stimulants to change. Summarize sources of individual and organizational resistance to change. Describe Lewins three-step change model. Explain the values underlying most organizational development (OD) efforts. Contrast continuous improvement processes and process reengineering.

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Identify properties of innovative organizations. List characteristics of a learning organization. Describe potential sources of stress. Explain individual difference variables that moderate the stress-outcome relationship. Case Analysis Defense Week FINAL EXAMINATION Text Book: 1. Organizational Behavior, Stephen P. Robbins, Timothy A. Judge , Pearson Education Reference Books: 1. Understanding Organisational Behaviour, Oxford 2. Organizational Behavior, Kalyani Publishers 3. Organizational Theory & Behavior Konark 4. Organization Behavior, Excel Books. 5. Organizational Behavior, TMH. 6. Organizational Behavior Thomson Learning 7. Applied Management Science John Wiley 8. Organizational Behavior TMH 9. Heresy & Blanchard Management of Organization Behaviour, PHI 10. Organizational Behavior TMH 11. Fincham & Rhodes Principles of Organisational Behavior- Oxford 12. Greenberg Behaviour in Organisations Pearson Education 13. R. S. Dwivedy Human Relations and Organizational Behavior Macmillan 14. Slocum, Fundamentals of Organizational Behaviour, Cengage/Thomson 15. M.Gregory, Managing People & Organization, Biztantra 16. S.S. Khanka, Organizational Behaviour, S. Chand. 17. Chandan, J.S.; Organizational Behaviour, Vikas WEEK #16-17 WEEK # 18