Dear Ms. Martinez, Thank you for your order.

element 5 processes orders and collects payments on be half of Paessler AG. **************************************************************************** Contents: A. Brief information on product delivery B. Details for product delivery for PRT G Traffic Grapher 5 Enterprise 500 and additional information from the publisher C. Technical Support D. Customer service **************************************************************************** A. Brief information on product delivery 1. Use the license key to unlock the product (see below). 2. Download the full version at: http://esd.element5.com/dm-36086495-2-2e797508b3dc36501aba6bfec507ee80-2 File Size: 14.0 MB Download Time: Modem/ISDN ~ 33 Min. == DSL/Cable ~ 3 Min. == T1/1.5Mbit ~ 1 Min. Please note that you will not receive a delivery by postal mail. **************************************************************************** B. Details for product delivery for PRTG Traffic Grapher 5 Enterprise 500 and additional information from the publisher 1. License key for unlocking the product The product is licensed to "Yosira Martinez". The license key for "PRTG Traffic Grapher 5 - Enterprise 500" is listed below. Y ou will need this license key to complete the process and activate the product. The license key and the text below originate from the software publisher and may be written in another language. Product: PRTG 5 Enterprise 500 Name: Yosira Martinez Key: 000014-UV2KDF-REE91H-760YEB-AJTPQV-D96HEP-7E54F7-HPY3QE-JGKM8T-87XK3B 2. Download the full version You can download the product at http://esd.element5.com/dm-36086495-2-2e797508b3dc36501aba6bfec507ee80-2 File Size: 14.0 MB Download Time: Modem/ISDN ~ 33 Min. == DSL/Cable ~ 3 Min. == T1/1.5Mbit ~ 1 Min. Sometimes particularly long links are divided across two lines in an e-mail prog ram - this means that clicking on the link will not always allow the user to nav igate to the correct Website. To ensure that the download page can be accessed c orrectly, please highlight the entire link with your mouse, right click, and the n select "Copy". Instead of using your mouse, you can also copy the link by pressing "CTRL" + "C", and then paste the link by pressing "CTRL" + "V" (Windows) and

"Command" + "c" and "Command" + "v" for Macintosh. Make sure that the link does not contain any line breaks. Then paste the entire link into the address bar of your Web browser and press enter. The URL is valid until 31-JAN-2006. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * The following information is from the publisher and may be written in another language: --------------------------------------------------------Please download the commercial installer for PRTG Traffic Grapher from the link mentioned in this email and install the software. Enter the license key you received with this e-mail after the installation. You can always request a download link from our updates center at http://www.paessler.com/login with the e-mail address you used for this purchase. --------------------------------------------------------**************************************************************************** C. Technical Support If you have any content-related or technical questions about the product, please contact Paessler AG directly. You can contact the publisher at the Website http://www.paessler.com/support for technical support. **************************************************************************** D. Customer service Questions about your order, payment, or delivery? Answers to the most frequently asked questions / Contact: http://esd.element5.com/ccc/?languageid=1&pid=36086495 Your order data: https://secure.element5.com/esales/ccc/my_account.html?languageid=1&pid=3608 6495 Viewing PDF documents: You can download Adobe Reader free of charge from the following location: http://www.adobe.com/products/acrobat/readermain.html Sincerely, Your element 5 Team _____________________________________________________________________ element 5 - a digital river company http://www.element5.com _____________________________________________________________________