INDUSTRIAL INTEGRATION QUESTIONNARE

BY: 1. Sethulakshmi Gopalan 2. Ankur Arora 3. Abhishek Sharma 4. Pratibha Saxena 5. Ashish Gutgutia 6. Ritparna Das 7. Vonod Daryani 8. Ashwani 9. Kusha Bagga 10. Nitin Baranwal 11. V Sumita Grace 12. Eeksha 13. Gopal Aggarwal 14. Makarand 15. Tapish patle

I. ENABLERS

RELATED TO LEADERSHIP
1.

How do leaders formulate the policies and strategies such that the vision and mission of the organization is met? 2. How do leaders motivate their employees towards achieving the goals of the organization, both long-term and shortterm? 3. What are the desired behavioral aspects required in a leader in order to establish the relations with employees? 4. What communication tools are adopted by the leaders such that the grievances of the subordinates reach the top management?

RELATED TO STRATEGY
1. What performance indicators are used by the organization in order to assess and evaluate the deployed strategies? 2. On what factors the strategies of the organization are finalized? 3. How are the needs and expectations of the various stakeholders met? 4. Which new customer segments are you looking forward to enter into?

RELATED TO PEOPLE
1.

What policies do you employ for the recruitment, training and career development of the employees in your company? 2. How do you recognize, reward and care for your people in the organization? 3. How do you involve your people in decision making processes and delegate authority to them and utilize them for improving policies, programs and action plans? 4. What parameters do you use to appraise the performance of your employees and how often is this conducted?

RELATED TO PARTNERSHIPS AND RESOURCES

1. How do you make optimum use of your resources to get the desired outputs? 2. What criteria do you look at while entering into a partnership with your suppliers? How far do you compromise on the companys goals and objectives while trying to meet the demands of your partners? 3. How flexible are you in adapting to changes in technology, customers demands and expectations?

RELATED TO PPS (PROCESSES, PRODUCTS & SERVICES)

1. Who are your customers (Present & Prospective)? What are the customers expectations for each customer segment? 2. What are the strategies followed to produce, promote and deliver products and services of high value to your customers? 3. How do you manage and improve your relationship with your customers? 4. What are the various Processes adopted by the organization? How do you ensure that your Processes are dynamic?

II. RESULTS QUESTIONS

CUSTOMER RESULTS
1.

What are the techniques to measure the satisfaction of your customers? 2. How do you retain the present customers and search and establish relations with new segments of the customers? 3. How much time do you take to resolve the customers problems?

PEOPLE RESULTS
1. What measures you take to track the performance of your

employees? 2. Do you have any benchmark or standard set to determine the performance of your employees? 3. What kind of rewards and performance appraisal do you give to your employees? Does it motivate your employees to perform better? 4. What steps do you take to improve the performance of your employees?

SOCIETY RESULTS

1. How is your company contributing towards CSR (Corporate

Social Responsibility)? 2. How concerned are you towards maintaining the environmental and ecological balance?...................................... (Only for FORBES MARSHALL)

FINANCIAL RESULTS
1. As

this year the manufacturing sector has shown a significant growth, contributing the biggest share in the national GDP, what is your growth rate during the last financial year and how have you managed to implement this growth? 2. Does your company set any target in terms of revenue or profit? If yes, how are these targets achieved?

OBJECTIVE RESULTS:

1. Is there any strategy which has failed in the recent time?

What was the problem and how has the company improved? What measures do you take to track the performance of your employees? 2. Does your company follow any specific strategy to reduce cost or to increase the revenue and customer base? If yes, what are these strategies?

GOAL BASED RESULTS

1. What is the success rate of your company in achieving time-

bound goals? 2. Do you undertake any programme in order to identify the resource requirements of your personnel to achieve the goals? If yes, what are the measures undertaken to equip them with the same? 3. Do you adopt any contingency approaches?

PROCESS BASED EVALUATION

1. On what basis do employees and/or the customers decide

that products or services are needed? 2. What is the job profile which you look into your employees in order to deliver the product and service? 3. How do you identify the gap if any, and provide training for the same to your employees? 4. How do you segment your customers and convert the same into your clients? 5. Do you provide any customized product or service? If yes, what is the process involved? 6. How do employees select which products or services will be provided to the customer or client? 7. What is the general process that customers or clients go through with the product or program? 8. What do customers or clients consider being strengths of the program? 9. What does staff consider to be strengths of the product or program? 10. What typical complaints are heard from employees and/or customers? 11. What do employees and/or customers recommend improving the product or program? 12. On what basis do employees and/or the customer decide that the product or services are no longer need?

MISCELLANEOUS
1. How do you read the current economic environment? How

do you think it will affect your business? 2. Does the business get affected by business cycle or seasons? If yes, how? 3. In the current economic environment, who do you think are your competitors and how do you tackle this competition? What are your competing advantages? 4. Are you a cost leader or a differentiator?

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