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High Quality Customer Call Center Networks with Minimal Cost

Multiple Call Centers Geographically Distributed


A service provider's customers are their most important asset; therefore, providing a quality and timely response to customer questions and issues is critical. Many service providers find that creating multiple call centers across geographic regionscities, states, even countriescan help maximize customer service while minimizing cost. This geographic distribution requires a highly reliable, high quality, and cost-effective networking solution.

Veraz' Highly Flexible Solution for Service Providers

Optimized Routing Policies for Customer Service and Network Optimization Customized routing policies for categorizing customers into different service prioritization as well as high availability of call center connectivity with Veraz' flexible policy engine Network Simplification A single interface to call centers covering multiple geographies and platforms Simple Metrics Management Quality of service measurement and maximized performance with Veraz' comprehensive set of management and reporting tools Field Proven Interoperability

Veraz Networks provides a field proven call center network solution


Years of experience with switch deployments across geographically dispersed areas Proven call center network deployments with interoperability across multiple call center systems

Current Call Center Architectures


Interconnections to call centers with purchased bandwidth and expensive switched TDM services Limited ability to optimize call delivery Significant costs for calls transferred between sites

Mobile Operator MSC MSC MSC

PRI PRI
TDM Call Center TDM Call Center

SS7 Telecom Carrier C TDM Switched Services

A B

PRI SIP-PRI GW
IP Call Center

Experienced deployments for call center network optimization integrating various call center equipment and interoperating with a wide variety of signaling protocols for multi-generation switching and call centers Bandwidth Optimization for Cost Effective Transport Significant transport cost reduction with Veraz' industry leading voice compression solutions

Veraz Networks' Call Center Solution


Mobile Operator Network
MSC MSC SIP-I IP-MSC

Integrated Security Network-wide security policies with a single point of interface for management Professional Services Extensive global experience deploying a wide variety of network interfaces and protocols

SS7

Reduces interconnect costs dramatically Optimizes routing across all call centers Eliminates management of individual PRI-SIP GWs at IP Call Centers Eliminates processing burden at MSCs for both inbound and outbound calls Supports both SS7 and SIP-I for multigeneration networks
SIP

IP Managed Network

N-aBC SIP N-aBC


IP PBX

SIP I-Gate 4000 Edge SIP Gateway PRI

IP PBX

A
TDM PBX

Optimized Routing
Optimized routing capabilities are an important way for service providers to deliver high quality customer service at the lowest possible cost. Veraz delivers: Customizable routing policies to enable prioritization and custom routing of customers by geography or calling number while delivering high quality voice over TDM and IP networks High availability across geographically dispersed call center nodes

Network Simplification
The Veraz Call Center Solution: Reduces OPEX by eliminating PRI-SIP Gateways at IP Call Centers Supports multi-generation switching and call centers with a unified solution

Simple Metrics Management


The VerazView EMS provides a broad list of call metrics and statistics enabling operators to monitor quality of service and performance.

Field Proven Interoperability


Veraz has deployed switches around the world in over 60 countries, interworking with legacy TDM switch vendors like Ericsson, Nortel, Alcatel-Lucent, and Siemens. Veraz also has proven interoperability with call center equipment such as Avaya, Genesys, and Nortel.

Bandwidth Optimization for Cost Effective Transport


Veraz' industry leading voice compression solutions enable significant transport cost reduction by reducing interconnect bandwidth costs without sacrificing voice quality.

Integrated Security
The Veraz integrated border gateway functionality enables network-wide security policies to be established, in addition to local security policies. Veraz also provides a single point of interface to manage, create, and monitor network security.

Professional Services
Veraz has extensive experience deploying and maintaining its switching solutions around the world.

Veraz Networks, Inc. (NASDAQ: VRAZ), is the leading provider of application, control, and bandwidth optimization products that enable the evolution to the Multimedia Generation Network (MGN). Service providers worldwide use the Veraz MGN portfolio to extend their current application suite and rapidly add customized multimedia services that drive revenue and ensure customer retention. The Veraz MGN separates the control, media, and application layers while unifying management of the network, thereby increasing service provider operating efficiency. Wireline and wireless service providers in over 50 countries have deployed products from the Veraz MGN portfolio, which includes the ControlSwitch, Network-adaptive Border Controller, I-Gate 4000 Media Gateways, the VerazView Management System, and a set of customizable applications, including the verazVirtu softclient.

Corporate Headquarters 926 Rock Avenue San Jose, CA 95131, USA +1.408.750.9400 sales@veraznet.com North America +1.703.787.9364 nasales@veraznet.com CALA +1.954.202.8320 calasales@veraznet.com

www.veraznetworks.com
EMEA +33.1.5562.0340 emeasales@veraznet.com
Copyright 2009 Veraz Networks, Inc. All rights reserved. While reasonable efforts have been made in the preparation of this document to assure its accuracy, Veraz Networks, Inc. assumes no liability resulting from technical or editorial errors or omissions, or for any damages resulting from the furnishing, performance, or use of the information contained herein. The information in this document is for informational purposes only and is subject to change without notice. Veraz is a registered trademark of Veraz Networks, Inc. ControlSwitch, I-Gate 4000, I-Gate 4000 PRO, I-Gate 4000 EDGE and DTX-600 are trademarks of Veraz Networks, Inc. All other trademarks or registered trademarks may be the property of their respective owners.

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