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4978 Rainbow Lane Chubbuck, ID 83202 208.235.5200 Fax 208.232.

5935

CPNI Compliance StatementFebruary 15, 2012

Big Dog Internet employs various procedures to ensure the companys continued compliance with the CPNI rules applicable to them. Our procedures are as follows. CPNI USE (1) When approval is required for use of customer proprietary network information (CPNI), Big Dog High Speed Internet (BDHSI) obtains approval through written, oral or electronic methods. We understand that when we rely upon oral approval that we bear the burden of demonstrating that the approval was given in compliance with the Commissions CPNI rules. (2) Once approval or disapproval to use, disclose, or permit access to a customers CPNI is obtained, it will remain in effect until the customer revokes or limits such approval or disapproval. We keep and maintain records of approval, whether oral, written or electronic, for at least one year. (3) BDHSI may, subject to opt-out approval, use its customers individually identifiable CPNI for the purpose of marketing communications-related services to that customer, and may disclose our customers individually identifiable CPNI for the purpose of marketing communications-related services to that customer, to its agents; its affiliates that provide communications-related services; and its joint venture partners and independent contractors. We may also permit such persons or entities to obtain access to such CPNI for such purposes. Any such disclosure would be subject to the approval or disapproval of the customer which would be obtained pursuant to opt-out notification, a record of which would be maintained for at least one year. (4) If BDHSI were to disclose or otherwise provide access to its customers CPNI to its joint venture partners or independent contractors it will enter into confidentiality agreements with the joint venture partners or independent contractors. The confidentiality agreement will require that the independent contractor or joint venture partner use the CPNI only for the purpose of marketing or providing the communications-related services for which the CPNI has been provided and will disallow the independent contractor or joint venture partner from using, allowing access to, or disclosing the CPNI to any other party, unless required to make such disclosure under force of law and will require the independent contractor or joint venture partner to have appropriate protections in place to ensure the ongoing confidentiality of customers CPNI. NOTICE (1) Prior to any solicitation for customer approval, BDHSI will provide notification to the customer of the customers right to restrict the use of, disclosure of, and access to that customers CPNI. (2) BDHSI will maintain a record of such notification for at least one year. Individual notification to customers will be provided when BDHSI solicits the customers approval to use, disclose, or permit access to the customers CPNI.

4978 Rainbow Lane Chubbuck, ID 83202 208.235.5200 Fax 208.232.5935

(1) Notification will contain sufficient information to enable the customer to make an informed decision as to whether to permit a carrier to use, disclose, or permit access to, the customers CPNI and will state that the customer has a right, and the carrier has a duty under federal law, to protect the confidentiality of CPNI. (2) Specifically, the notification will specify the types of information that constitute CPNI and the specific entities that will receive the CPNI, describe the purposes for with the CPNI will be used, and informs the customer of his or her right to disapprove those uses, and deny or withdraw access to CPNI at any time. (3) The notification will advise the customer of the precise steps the customer must take in order to deny access to CPNI, and clearly state that a denial of approval will not in any way affect our provision of any services for which the customer is or will be subscribed. (4) The notification is written in clear and easily-discernible language and is not misleading in any way. The notice is otherwise legible, written in standard type with a sufficiently large type and is placed in a conspicuous area which is readily apparent to the customer. (5) The notification may be translated into Spanish in Spanish-speaking areas. If the notification is translated into Spanish or any other language the entire notification will be translated into that language. (6) The notification may state that the customers approval to use CPNI may enhance BDHSIs ability to offer products and services tailored to the customers needs. Also, the notice informs the customer that it may be compelled to disclose CPNI to any person upon affirmative written request by the customer. (7) The notification will not include any statement attempting to encourage a customer to freeze third-party access to CPNI. (8) The notification states that any approval, or denial of approval for the use of CPNI outside of the service to which the customer already subscribes is valid until the customer affirmatively revokes or limits such approval or denial. (9) Any solicitations for approval will be proximate to the notification of a customers CPNI rights. OPTING OUT (1) BDHSI will provide notification to obtain opt-out approval through electronic or written methods, but not by oral communication. The contents of the notification will comply with CPNI rules. (2) BDHSI will wait for a minimum of 30 days after giving customers notice and an opportunity to opt-out before assuming customer approval to use, disclose, or permit access to CPNI, although we may provide for a longer period. BDHSI will notify customers as to the applicable waiting period for a response before approval is assumed. If we use electronic means of notification, then the waiting period shall begin to run from the date the notification was sent. If we use mail, the waiting period shall begin to run on the third day following the date the notification was mailed. (3) BDHSI will, when using the opt-out mechanism, provide notices to our customers every two years. E-MAIL (1) When using email to provide opt-out notices BDHSI will obtain express, verifiable, prior approval from customers to send notices via e-mail regarding their service in general, or

4978 Rainbow Lane Chubbuck, ID 83202 208.235.5200 Fax 208.232.5935

CPNI in particular. We will allow customers to reply directly to e-mails containing CPNI notices in order to opt-out. (2) If BDHSI sends out an e-mail notice that is returned as undeliverable, the notification will be sent to the customer in another form before we consider the customer to have received notice. (3) When using email to send CPNI notices, the subject line of the message will clearly and accurately identify the subject matter of the e-mail. (4) We will make available to every customer a method to opt-out that is of no additional cost to the customer and that is available 24 hours a day, seven days a week. We may accomplish this through a combination of methods, so long as all customers have the ability to opt-out at no cost and are able to effectuate that choice whenever they choose. ORAL NOTICE (1) BDHSI may use oral notice to obtain limited, one-time use of CPNI for inbound and outbound customer telephone contacts for the duration of the call, regardless of whether carriers use opt-out or opt-in approval based on the nature of the contact. (2) The contents of any such oral notification will comply with the requirements of CPNI rules, except that it is unnecessary to advise customers that if they have opted-out previously no action is need to maintain the opt-out election. (3) It is unnecessary to advise customers that they may share CPNI with our affiliates or third parties and do not need to name those entities if the limited CPNI usage will not result in use by, or disclosure to, and affiliate or third party. (4) It is unnecessary to disclose the means by which a customer can deny or withdraw future access to CPNI, so long as carriers explain to customers that the scope of the approval that is sought is limited to a one-time use. (5) BDHSI may omit disclosure of the precise steps a customer must take in order to grant or deny access to CPNI, as long as the carrier clearly communicates that the customer can deny access to his CPNI for the call. Brad McSpadden C.E.O. Big Dog Internet

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