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25-01-2011
Installation Manual: An installation manual is one, which gives quick installation information about either the hardware or software. These sometimes include Quick Start guides. Quick Start guides are the ones inserted in the CD cases or packed with the product composed of 1 or sometimes 10-14 pages. Online Help: The online helps are the online guides and electronic form of the user guides. Online Support: Online support is for helping a user through a problem, may it be trouble shooting, looking for a solution or any other difficulty. For example, if a user comes through a problem in case of being a developer using Microsoft product, he will go to the www.microsoft.coms Support link and select the Developer Support section. Application Helps: These helps are suitable for the desktop applications, or intranet applications. They are Win help and HTML help. Win help is rarely used, whereas HTML help is similar to the help opening in MS office. Application Notes: These are the direct reference notes that give exact information about using a product. The customer organizations and companies usually use these documents. Data Sheets: These documents are used as advertising media in the consumer market. It has a language, which gives information about the product-to-be launched. It imparts details on the characterization of the product thus explaining what benefits customers will get if they purchase it. References: Markel, Mike. 2009. Technical Communication. Published by MacMillan. ISBN 0312485972, 9780312485979 Acknowledgement: Microsoft Copyright Rafia Shujaat. Contact the author to obtain permission for republication.
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