DIANE M C CLINE

Ham Lake, MN 55304 763-478-1966 ~ diane.mccline@gmail.com

TRAINING

&

EDUCATION MANAGEMENT PROFESSIONAL

Director of Training & Development ~ Director of Customer Training Versatile, energetic, and forward-thinking training professional with demonstrated leadership in training and development, within the medical device and healthcare industries. Accomplished in providing clear direction to staff, as well as building and maximizing the performance of cross-functional teams. Influential leader offering demonstrated success in strengthening morale and spirit, fostering open cooperation and communication, and sharing wins and successes with all contributors across the organization. Effective in resolving conflicts, finding common ground and improving team synergy. Service-centric high achiever dedicated to gaining the trust of internal clients, while ensuring that their expectations and requirements are met and surpassed. Project/Program Management Compliance Strategic Planning Performance Management Curriculum Design Quality Assurance Needs Analysis Training & Mentoring Field Based Training Management Development Sales Support Budget Planning/Analysis

PROFESSIONAL EXPERIENCE ST. JUDE MEDICAL, Austin, Texas Global cardiac medical device company with revenues in excess of $16 billion.
Director Clinical Education and Training

2007 2011

Conceptualized and executed training for the AF and Cardiology product lines. Gained buy-in from senior management in order to deploy new curriculum and ensure training meets required level of effectiveness. Revamped instructor team hiring profiles; rewrote job descriptions and restructured compensation program for instructors; results led to enterprise-wide deployment of new program. Shrunk training costs by decentralizing training locations to reduce travel times and reduce minimize time away from territories for sales representatives. Directed the activities of a team of 12 training professionals in the design, implementation and evaluation of training programs targeted at internal sales and clinical support groups. Revitalized an ineffective and understaffed training program by restructuring training team from the ground up. Collaborated with internal sales and support teams to achieve understanding and acceptance of new philosophy and programs. Constructed a cutting-edge, industry first salesforce / support training program focusing on cross-training between technical and clinical functions. Spearheaded effort to construct Centers of Clinical Competence, hospital-based programs partnering with select physician proctors to offer real-world clinical insight not available in a classroom. Boosted sales team success by shifting training function from production to sales. Eliminated training waiting lists through creation and introduction of flexibility into training programs.

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GUIDANT / BOSTON SCIENTIFIC, Arden Hills, Minnesota 2001 2007 Renowned designer and manufacturer of artificial pacemakers, implantable defibrillators, stents and other cardiovascular medical products. Manager CRM Field Development Created and communicated the vision for CRM product line training across the organization. Liaised with senior management to constantly increase training offerings and improve curriculum. Devised and implemented the first quality program for the training department; instituted document revision control process, authored and deployed policies and procedures, developed a central archiving system for training material and deployed a reporting and documentation structure for all exams taken. Liaised with federal and international auditors to present and provide verification of training department compliance. Championed the collaboration among field-based and in-house training teams, leading to the creation of curriculum council comprised of in-house and field trainers resulting in an integrated training program that flowed seamlessly as trainees progresses through the program. Instituted an exam failure limit process to rapidly identify ineffective sales professionals. Maintained program integrity and effectiveness following corporate downsizing and reduction of five team members. UNITED HOSPITAL, St. Paul, Minnesota 1995 2001 A leading 556 bed non-profit hospital providing care to more than 200,000 annually; ranked Best Hospital by U.S. News. Critical Care Nurse Manager Executed all duties related to managing a team of 60 health care professionals. Charged with complete oversight of a budget in excess of $1 million. Enhanced and ensured adherence to clinical standards and quality of care. Guaranteed organizational compliance with all state and federal regulations. Appointed to represent hospital in a nationwide project to identify post-coronary-bypass best practices. Automated patient charting. Instrumental in the creation of a novel program to bring new registered nurses into the ICU for more effective clinical rotations. Reduced average patient wait for inpatient beds by two hours through creation of enhance patient care efficiencies. EDUCATION & LICENSES UNIVERSITY OF ST. THOMAS, Minneapolis, Minnesota MBA UNIVERSITY OF TEXAS, Austin, Texas Bachelor of Science - Nursing STATE OF MINNESOTA RN License