3 YEARS EXPERIENCE IN SALES, MARKETING & CUSTOMER SERVICE

Two years of experience providing customer support and marketing services in United Arab Emirates. One year experience of sales and providing services in telecommunication field in United Kingdom. Strong customer facing and administration skills.

A commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Partnership-building skills - listen attentively and solve problems creatively. Productive in a high volume, high stress, environment.

Highly motivated and results driven individual seeking a challenging and growth oriented placement to enhance my skills and utilize experience. I can speak different languages like English, Hindi, and a fair knowledge in Arabic. I have a good level of English and I am looking for an opportunity where I can contribute my skills at optimum level and can learn to enhance my experience for future growth of the organization as well as myself.

EXPERIENCE

Sales & Customer Advisor Nov/2007-Oct/2008, O2, UK

Understanding customers needs, handle customer inquiries and complaints. Responsible for offering customers an outstanding experience. Providing them knowledge on products and services in the business.

Key Accomplishments:

Complete communication solutions provided to the customers. Provided support to the sales team, ensuring all sales objectives were met. Assisted in the training of new customer service representatives and associates. Performed market research surveys on customer needs and requirements. Prepared weekly sales reports and sales management.

Customer Service Executive

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Handle angry customers, locate resources for problem resolution and provide solutions. Interface daily with internal departments in accounting, field services, new business, operations and consumer affairs divisions. Key Accomplishments:

Provided support to the sales team, ensuring all sales and service objectives were met.

Responsible for customer service in the chemical sales division, duties included answering customer queries, problem solving and providing detailed information on new products. Worked with new customers in the development of new accounts. Client meetings & discussions to understand their requirements for business execution. Helped company attain the highest customer service ratings in all categories including communication skills, listening skills, problem resolution and politeness.

Marketing Executive
Key Accomplishments:

Coordinate activities among the departments for delivering quality service to the clients. Built and maintained the relationships with the customers and suppliers. Report weekly equipment sales to management team. Conduct monthly inventory/audit of available equipments. Responsible for the achievement of the sales target set by the company. Responsible for providing quotes, generate sales, promote sales and marketing. Responsible for assisting the marketing manager in planning, selling products, and coordinating the promotional events.

EDUCATION

BTEC National Diploma in Business Studies BTEC National Diploma in IT Diploma in Computer Application

SKILLS Skill Name Customer Service Complaint Handling/Dispute Resolution Sales Lead Generation Data Entry/Records Management Telemarketing Inventory Management MS Word, Excel, Power point and Access Skill Level Expert Expert Intermediate Intermediate Expert Basic Basic Last Used/Experience Previous employment /2 years Previous employment /2 years Previous employment /1 year Previous employment /2 years Previous employment /1 year Previous employment /1 year Previous employment /2 years

PERSONAL INFORMATION Name Date of Birth : :

Telephone Number Marital Status Passport Number Driving License Email Visa Status

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DECLARATION I hereby declare that the above given information is true to the best of my knowledge and belief.

REFERENCES Available upon request.