SyndicateBank PRE PROMOTION TRAINING FOR CLERKS TO OFFICERS:2011

Credit/Debit Cards
DISCLAIMER CLAUSE All care has been taken to incorporate all the essential features and updated information of the products and services in the reading materials and in the work book as per circulars issued by the Head Office from time to time. However, readers/users/participants are advised to refer to the BC circulars/manuals of instructions and other guidelines in case of any clarification and what are contained therein shall be finally relied /acted upon. 1. VbV stands for A. verified by visa B. Value payable by visa, C. Verified by vendor D. Verified before Visa 2. CVV stands for A. CBS branch Vault Verification utility B. Card Verification Value C. Centralized Vigilances Vault D. None of the above. 3. Recently for internet banking transactions thru debit cards our bank has enabled the following from 04.11.2009 A. 3D security B. 2D security C. 4D security. D. All the above 4. In our debit cards issued after April 2009, there is CVV2 value printed on back side of the card. This is .. digit number A. 1 B. 2 C. 3 D. 4 5. The bank has started issuing the personalized debit cards. And the issuance charges for the same is . A. 100 + Service Tax B. 50 + Service Tax C. 75 + Service Tax D. Free of Charges

6. In case of cardholders of VISA/Cashtree/NFS network banks who are not our card holders., the card holder claims that Rs 5000/= is debited to his account but cash is not received through ATM. After tallying the cash it is found that there excess cash of Rs 5000/=. In this case A. The excess cash may be paid to the card holder against receipt or may be sent to his Bank. B. cardholders may be advised to contact the card issuing bank and the amount should not be parted to the cardholder/bank directly by the branches C. The identified excess cash on account of such transactions by other bank cardholders should be remitted to Card Centre by TT D. Both B and C 7. ATM cash is to be tallied on A. daily basis, B. monthly, C. weekly, D. Whenever cash is loaded. 8. The Banking Ombudsman is directing the Bank for production of the following documents in addition to the EJ/EDC/JP log, wherever the cardholder is not satisfied with the Banks rejection of his claim for the reason that cash is dispensed: A. ATM Cash tallying Report B. ATM Switch Report C. Certificate from the ATM attached Branch that the days cash is tallied and no excess cash is found D. All the above. 9. The Bank has joined the NFS Network of ATMs promoted by IDRBT a wing of Reserve Bank of India w.e.f 10th July, 2009. What is NFS : A. National Financial Switch B. National Financial Service C. National Fund Switch D. National Fund Service 10. In NFS network, the following card holders can operate their cards in the ATMs of NFS member banks : A. VISA cards B. Master cards C. VISA and Master cards D. None of the above 11. Minimum and Maximum Value per transaction at our ATMs thru Syndicate bank Global debit cards are: A. Rs 100/= Rs 10000/= respectively B. Rs 100/= Rs 20000/= respectively C. Rs 1000/= and Rs 30000/= D. Rs 1000/= and Rs 20000/=

12. Maximum permissible value of transaction in offline mode: A. Rs 1000/= B. Rs 5000/= C. In offline withdrawl not allowed D. Rs 10000/= 13. If the cash is not dispensed by the ATM machine, but the account is debited, the banks are to recredit such wrongly debited amount with in a maximum period of ..days. Further effective from 17 July 2009, banks shall have to pay the customers Rs . per day beyond the above stipulated maximum period: A. 12 working days and Rs 100/= B. 15 working days and Rs 100/= C. 12 days (including holidays) and Rs 100/= D. 15 days (including holidays) and Rs 100/= 14. With effect from 15.10.2009, for current/overdraft account custmers, service charges for cash withdrawl at cashtree ATM are per cash withdrawl of Rs 10000/= or below and for at VISA/NFS ATM are . per cash withdrawl of Rs 10000/= or below respectively A. Rs 12 and Rs 20 inclusive of service tax B. Rs 12 and Rs 20 exclusive of service tax C. Rs free and Rs 20 inclusive of service tax D. Rs 12 and Rs free inclusive of service tax 15. with effect from 01.12.2009 service charges for issuance of new Instant debit cards and personalized debit card are Rs . And Rs.. Respectively A. Rs 50/- and 100/= B. Rs Free/= and 100/= C. Free and Rs 100/= D. Free and Free 16. For customer convenience, using the Debit card at POS terminals, RBI has permitted cash withdrawals upto Rs . per day A. Rs 1000 B. Rs 5000 C. Rs 10000 D. Rs 15000 17. The National Payments Corporation of India has since taken over the NFS Network from w.e.f. 14.12.2009. A. IDRBT B. CARD Department of RBI C. NFS wing of RBI D. None of the above 18. The Debit-cum-ATM cardholders of . networks of the NFS member banks can operate their cards at our ATMs. A. VISA card holders B. Master Card Holders C. Both A & B D. Only Master Card holders of other banks

19. Prior approval of RBI is not necessary for under taking credit card business by banks where their net worth is A. 100 CRORES B. 1000 CRORES C. No stipulation D. Approval must be taken 20. Withdrawals with forged or cloned cards is known as A. White card fraud B. Credit card fraud C. Card scam D. Card fraud 21. The Bank Card ( Credit card or Debit card ) is of the size :) A. 8.5 cm X 5.5 cm B. 9 cm X 5 cm C. 10 cm X 6 cm D. It can be of any size 22. The RBI has given permission to the Department of Posts to launch in partnership with ..card. A. Prepaid debit card, master B. Debit card , Visa C. Prepaid Debit card, Visa D. Debit card, Master 23. The prepaid Debit card issued by Department of posts would have minimum value of Rs.and a maximum of Rs.. A. 1000, 50000 B. 10000, 100000 C. 1 Lac , 1 Lac D. 50000, 100000 24. Initially bank allots PIN and informs the customer through sealed pin mailer. After receiving the same, the card holder has to change the PIN. The following has to be avoided while changing the PIN: A. Birth dates B. Initials and house numbers C. His phone number D. All the above 25. When a withdrawal is made, a transaction receipt is received. In this the account number is printed as follows: A. Entire account number B. Only last 4 digits C. Last 6 digits D. Account number is not printed

26. The card reader of the ATM captures the account information stored on the..of debit or credit card A. Card Number on the front of the card B. Magnetic stripe on the back of the card C. CVV printed on the back of card D. Both A and B above 27. In the branch wherever ATMs are installed, you are using DES keys when ATMs are installed or for reloading the software in ATMs. These DES keys cover should be kept in strong room under the signature of Joint custodians. These DES keys mean: A. Data Encryption Standards B. Data Enabling Standard C. Data Encryption Source D. Data Encoding Source 28. Which of the following is Hardware of ATM : A. Receipt Printer B. Dispenser C. Card Reader and Processor D. All of these 29. Which is not correct regarding ATM A. Electronic Journal (EJ/EDC) is to be preserved as Permanent Record B. Surveillance Cameras are generating Image Files Date wise C. These image files are also Permanent Record D. ATM tallying has to be done at the time of cash loading 30. A customer is having three CASA Accounts and all the are attached to card and one of these primary account. He wants withdraw money from other bank ATMs. But usually he does not keep much balance in his primary account. He wants that automatically the balance should be transferred to primary account from other accounts. Which of the following option you exercise: A. Sweep out B. Sweep in C. Fund transfer D. There is no option for automatically transfer the funds 31. VISA stands for : a. Visa International Sales Agency b. Visa International Service Agency c. Visa International Supply Agency d. Visa International Section Agency 32. ATMs of our Bank are connected to ATM Switch, which is at a. Bangalore b. IDRBT, Hyderabad c. Mumbai d. Singapore

33. Which A/c is not eligible among the following to operate Debit Card in our Bank? a. Account with joint operation b. Individual Account c. Sole Proprietorship Account d. Premium Account 34. How many digits are there in Debit Card number? a.12 b.14 c.16 d.18 35. How many accounts can be linked to a Debit Card ? a. 1 b. 2 c. 3 d. Any Number 36. If ATM displays the message limit exceeded and does not allow transaction, then a.Card holder has already withdrawn upto maximum off-line limit b.Card holder is trying to withdraw more than the limit fixed for a single transaction. c.Card holder is trying to withdraw more than the per day limit fixed on that day d. Any one of the above. 37. As per RBI guidelines, on issue of Credit cards, which of the following is not true? a. Add on card to be issued with clear understanding that liability of payment of dues will be that of primary cardholder b. KYC norms are to be fulfilled. c. Banks can issue credit cards to minors also. d. PAN card is a must. 38. Our Debit product launched on 29/03/2003 and now its Card base has reached ------ -------- as on Sept2010. a. 2 million b. 4 million c. 5 million d. 7 million 39. The Non-Personalised Instant Debit can be issued to our customer a. When a new account is opened and the customer has ticked the column requesting for Debit card. b. When the new customer requests orally. c. When a request received from the existing customer. d. Both A & C.

40. ATMs of our Bank are connected to ATM Switch, which is at a.Bangalore b.IDRBT, Hyderabad c.Mumbai d.Singapore 41. If an individual wants to have our bank's global Credit card then a. he must have a SB a/c. in our bank b. he should have taken a loan from our bank c. he need not be necessarily a customer of our bank. d. he should take insurance from our bank 42. Our banks' global credit cards are co-branded cards of a. Master Card b. Thomas Cook cards c. VISA d. None of these 43. `POS' means a. Person of Standing b. Person of Surety c. Point of Sale. d. Publication of securities 44. A card holder of our bank gets interest free credit for a period ranging from a. 10-20 days b. 20-40 days c. 20-45 days d. 20-50 days 45. What is the maximum amount upto which Personal Accident Insurance cover against loss of life is extended to Gold card holders of our bank a. Rs.1 lakh b. Rs.2 lakhs c. Rs.3 lakhs d. Now cover not available 46.Our SBGCC (syndicateBank Global credit Card) can be used for a. Cash withdrawal b. Point of sale/ merchant establishment c. Internet transactions d. All of above 47. SBGCC can be used a.Only at ATMs in India b.Only at point of sales in India c.Anywhere in the world for Indian Rupees. d. Any where in the world in all international currencies

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For revolving credit the minimum payment due from the customer is a. 15% of the total payment due b.10% of the total payment due c. 25% of the total payment due d.35% of the total payment due Credit card gets hot listed a.If payment is not made on due date b.If payment is not made for 3 continuous billing cycles c.If payment is not made for 2 continuous billing cycles d.If payment is not made for 6 continuous billing cycles Payment towards Credit card dues can be made by the card holder a.At any of our CBS branches b.By giving auto debit option c.By Internet/ECS payment d.All the above **************************

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SyndicateBank PRE PROMOTION TRAINING FOR CLERKS TO OFFICERS:2011

Credit/Debit Cards
KEYS: 1 6 11 16 21 26 31 36 41 46 A D B A A B B D C D 2 7 12 17 22 27 32 37 42 47 B A D A A A C C C D 3 8 13 18 23 28 33 38 43 48 A D A C A D A C C B 4 9 14 19 24 29 34 39 44 49 C A A A D D C D D B 5 10 15 20 25 30 35 40 45 50 A C B A B B C C D D