CURRICULIUM VITAE

SURINDER SINGH Dubai, United Arab Emirates Ph: +971-50-5054202, 055-9279482 E-mail ID: surisingh76@gmail.com Surisingh76@yahoo.co.uk

Career Objective
A challenging position in which I can implement my profile of work as a challenge with supporting team members that leads to the growth of the company, as well as develop myself both as a person and professionally and become successful in a progressive career and rewarding work environment.

Sales & Relationship Management

Innovative professional with 10 years of progressive experience with the sales, service and relationship management. The skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations. Expertise in new product sales, customer relations, marketing, administration and training, supervision, motivation and mentoring. Adept in executing business plans and strategies and strong analytical skills, including business analysis, forecasting and trend analysis. Identifying promotional opportunities that enhance product awareness, increase market share, generate and foster new potential market to increase the size of business. Possess challenging aspect of marketing mix in terms of understanding and awareness of customer trends, needs and market as whole. Implementing business development plans in order to achieve targets. Key customer relationship and portfolio management. A seasoned and effectual corporate sales professional with a proven ability to exceed sales targets. Strong product and financial services knowledge, experience building relationship with HNWIs, Retail & corporate sales Excellent interpersonal skills including influencing & relationship building Active team player and leadership quality, proactive, ability to work independently, always willing to learn in dynamic environment Good knowledge of wealth management products including investments & insurance Ability to provide input into the business development Good oral and written communication skills Ability to communicate effectively and establish good working relationships with people at all levels in a matrix organization Ability to identify key issues and overcome barriers Good track history delivering results to the business

Professional Experience
MAWARID FINANCE, DUBAI APR 2008 - Present Position: Relationship Manager Work profile

Responsible for effective business development, marketing and establishing new corporate and individual relationships, marketing of prospective quality names, increasing profitability, cross-selling of various banking products Generate new business to assist in meeting financial goals for the specified location and products. Maximized the overall business and customers portfolio by prompting and selling various Islamic financial products such as home (Ijarah and forward Ijarah), Auto (Murabah for Individuals & fleet) and fixed deposits, letter of guarantees, Commodity Murabaha and Labor Guarantees in addition to SME financial services Preparing corporate & SME files for the facilities with review of audit financials, banks accounts & other supporting documents.
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Preparing credit proposals for approvals & Logging the files in to ICBA system for further process. Follow the credit policies while getting the new business Achieving all assigned monthly target and contribute to the overall achievement of the team. Maintaining a high level of credit administration and monitoring new and approve credit facilities. Dealing with customer complaints, identifying the reasons and finding out the solutions. Maintaining amicable relations with our business associates and companies for better service and maximizing sales. Attended various training programmes for products and services. Updating current market analysis with respect to product, competition through various sources. Visiting clients and negotiating credit facilities

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Maintain a good relationship with clients Maintaining the credit portfolio without any defaults Handling the security documents until the facility is disburse Ensure that Company achieves its objects as defined in its governing document Ensure Company applies its resources exclusively in pursuance of its objects Visiting clients and negotiating credit facilities Strong skills in preparing & Analysing the credit proposals for approvals Following the credit policies of the company while canvassing new business Source business as part of Reems aggressive growth plans. The candidate should be able to identify, set meetings and source business with an established set of customers. Reems customers will most likely be in the mid to upper SME space as Reems per party FUNDED limit is AED 28M as per Central Bank regulations; therefore the candidate needs to be comfortable in sourcing such size customers.

Relationship management with corporate clientsfor their different needs and requirements by offering them customized solurions based on a mix of Shariah compliant products and services. Maintaining full database of customers and analyze available data from various resources in oder to exoand the clientele from referrals generating through

WAFI HOSPITALITY LLC DUBAI (A five star hospitality complex) Jan 2005 to Nov 2007 Position: Customer Service Executive Reporting to: Senior Restaurant Manager Work profile Corporate Sales- Selling of Business parties/Get together to Corporate Houses, Banks & other large Companies and getting business from regular Corporate Bookings. To ensure the maximum satisfaction of the corporate guests by coordinating with the Kitchen staff, arrangement of tables, presentation of Food/Dishes & departing gifts. To handle guest complaints from time to time and solve them so that the guest leaves the restaurant happy. To keep a strict and timely track of inventory control. Implementation and testing of new strategies so as to maximize guest satisfaction and improve productivity. Suggestive selling according to guests needs to give them complete WOW experience. "Employee of the Month" awarded for being recognized as a hard working, great team player and excellent attitude within a span of six months.

GLENMARK LABORATORIES LTD. Mar 2004 to Nov 2004 Position: Business Development Manager Reporting to: Regional Business Manager Work profile:

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Trained supervised and mentored sales people and taught employees successful sales and closing techniques, motivated staff to meet/exceed established sales goals and objectives by developing effective sales incentives. Monitored and reported sales volume, and business transactions. Analyzed competitor pricing, product mix discounts and special combination values. Spearheaded the timely roll out of new products to targeted market segments and followed up with related sales/marketing activities. Tracked the effectiveness of marketing campaigns. Ensured employees provided highest standards of customer satisfaction and quality service at all times Developed operations policies, customer service standards, action plans, and corporate standards. Achieved targets and rise in regional sales

ORCHID CHEMICALS & PHARMACEUTICALS LTD. Sep 2001 to Feb 2004 Position: Professional sales representative Reporting to: Zonal Business Manager Work profile Successfully launched the company with new brands in North West Delhi & NCR in psychiatry and in general health products. Arranged Promotional Activities in the Hospitals by distributing free medicines with Prescriptions to the Patients. Sponsor doctor Conferences and Free seminars for the patients to get the feedback.

Education Qualification

Bachelor of Arts (English, Mathematics & Geography) from Himachal Pradesh University India in 1999 Master of Business Administration perusing from Sikkim Manipal University India specialization in Banking

Courses & Trainings

Specialized diploma in F & B services from Food craft institute Chandigarh affiliated to Punjab Technical Board. Participation in Chain Des Rotisseurs LUNCH AMICAL held at Ashas Restaurant, Wafi City, and Dubai in 2006. Attended various specialized training sessions on marketing, promotions, communications, different wines, cognac and spirits. Attended training program in Emirates Institute of banking & Finance Studies on Banking Products.

Strengths
Strategic-minded to provide relevant recommendations to ensure growth, analytical and be a good at problem solving and adaptive to changes in the work and be able to tolerate stress. Ability to prioritize and attentive to detail high energy levels to meet productivity standards and complete work in a timely manner. Flexible to handle and to comfortably deal with a multinational environment, work long hours if necessary and manage difficult or emotional customer situations. Proficient in the use of various computer programs and applications.

Personal Details

Marital status Nationality Date of birth Languages Known Driving license

Married Indian 9th, Nov 1976. English, Hindi, Punjabi & Urdu Valid UAE Driving License with car

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