Creating an All-Encompassing Audio-Visual Training

Kent Mire Carter Gilbert Texas Christian University

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Overview of the Session

Steps to preparing a training format Application of the training program Audio/visual equipment you need to know How to adapt Student profiles

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Steps to Completion

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Step 1: Assessing your needs

Goals Facilities Events Equipment Staff

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Step 1: Assessing your needs

Facilities Events Equipment Staff
At TCU:
14 Conference rooms Grand Ballroom Auditorium Amphitheatre Dining and lounge areas Average ~ 50 events per day Chess club meeting / board of trustees appreciation dinner

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Staffing Example: From This

Building Supervisor
Senior Associate Guest Services Associate

Lead Technician
A/V Technician

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To This:
Building Oversight Advanced A/V Knowledge Crisis intervention Training Responsibilities Event Management

Building Supervisor

Intermediate A/V Knowledge

Training Responsibilities

Event Specialist

Customer Service and Support

Entry-level A/V Training

Guest Services Associate

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Step 2: The Hiring Process

Who to hire Preliminary Evaluation Training Review Final Evaluation

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Step 3: Creation and Integration

Maintaining a flexible schedule Utilize benchmark measures Build upon previous knowledge

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Training Schedule: An overview

Academic Schedule
Based on semesters Break it down: 4x4x4

Major inclusions:
Equipment Set-up Concepts Trouble-shooting techniques Customer service expectations
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Training Schedule Break-down

Part 1: The Basics
Understanding the sound system and event management Theoretical concepts

Part 2: Building Specifics Part 3: Equipment Training & Trouble-shooting Part 4: Wrap-up
Event-specific training Review & final evaluations
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3 Key Components

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The Basic Sound System

INPUT SIGNAL PROCESSING Input Device

Mixer

OUTPUT

Speaker

Amplifier

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Microphones
Wireless
Handheld Lavalier Countryman

Corded
Podium Boundary Handheld
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We want to avoid:

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#winning

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Review

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Set up for an Event

Date Event Event Time Name Monday, 2:30 - 4:00 Carters 6/5 Super Event AV Needs
1 Wireless Mic, 2 Corded Mics, Podium Mic, 3 Mic Stands

Location
BR C+D

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Trainee Name:

Review Evaluation
Section Tested: Date:
Y Y Y N N N

A/V Set up Clean setup? All required equipment present? Did everything work properly?(If no, explain troubles) Comments: Check in w/ Client Responsive to client desires? Appropriate answers to client questions? Asked if all needs were met Offered AV card/reassurance that they would check in regularly Comments: Trouble Could they find solution to the problem in a timely Shooting manner? Did you offer any help? Did they reaasure the customer that a solution would be found? Comments: Overall Mastery of Subject Area Final Comments: 1 2

Y Y Y Y

N N N N

Y Y
Y

N N
N

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Assessment and Evaluation

Session Evaluations Boot Camp Continual Assessment

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Audio/Visual Equipment You Need To Know

Input Processing Output

iPod Mic Computer

Mixing Power Units Speakers Projectors

Software Interface Programs

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Important Notes
Dos:
Allow them to guide their training experience Allow them to set their own pace Encourage and promote their own confidence

Donts:
Overwhelm Allow them to lose their technology innocence
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How Technology Can Help

Why its important Different media applications Accomplishing multi-faceted goals

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How to Adapt
Checks and Balances Test out option Benefits Staying current

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A former student, on the training process:

I was nervous in the beginning, because I had no previous experience with technology or equipment like this. But it became easier; once you made it through the basics, and took it slowly, it was easy to gain confidence. The training was very informed, but I always felt like they took the time to help me on an individual levelBecause it doesnt happen over night, you know, but it does happen.
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Application Results: Zach

Freshman Technical skills Promotion Current status

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Application Results: Emily

Hired as freshman to Information Desk Old Model vs. New Model Training progression Hesitation and today

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Continued Resources
The Adapter
http://av-training.blogspot.com/

Twitter
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Questions?
The Conference Program Team has asked that you please reflect on the following three questions.
How will what you have learned during this session contribute to your personal development, professional development, or both? As a result of your attendance at this educational session, what question(s) do you have that is important for the profession to further examine? Please identify one wicked awesome idea that you will take with you and try to implement immediately in your job or to further discuss with colleagues at your home institution?

Utilize the QR Code on your handouts or the following URL to submit your thoughts to the ACUI Conference Google Docs.
http://bit.ly/acuiblock5b

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QR Code & URL

Utilize the QR Code on your handouts or the following URL to submit your thoughts to the ACUI Conference Google Docs. http://bit.ly/acuiblock5b

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