Professional Documents
Culture Documents
To provide informati on or news To create positive relations hip To reinforce or reasure informati on sent
Persuasive message is meant to persuade and convince, it is a highly usually used form of message to achieve or demand ideal or intended purpose. An organization, it is usually used in Upward-Communication system; a lower level personnel to request some favors form the higher level of authority. Purpose of Persuasive Message
Purpose of Goodwill Message To Congratulate; a message that praises for an accomplishment achieved. To Sympathize; condolence, a message of sympathize for misfortune to help ease sad feeling and pain felt. To Invite; a message to request the presence of someone. To Welcome; a message to show favourable feeling towards acceptance or expectation. To Greet; a message to wish a well-expected event to be enjoyed.
CHAPTER 4
AUDIENCE ANALYSIS FOR EFFECTIVE COMMUNICATION
Audience is the receipient for the message, where the message dedicated to the receiver with intention for a favourable respond or feedback. To enhance the effectiveness of the message, to understand the audience as to tailor a customized message for better feedback.
GOODWILL PROMOTION
Promoting goodwill in internal and external documents allows for communication to be relayed in a form that helps reinforce the whole business. Keeping focus on your readers and accentuating the positives are also ways to promote a friendly unselfish tone to your document. If you are talking about you and the reader, you can approach the reader by using we.
Place information that will interest the readers first (this is way to capture interest ) Arrange the information to meet the readers needs ( remember to focus on your reader
and not your own needs )
Use headings and lists to assisting with scanning the document quickly.
Bias-Free Language
Good rules to remember concerning tone and politeness: 1) If you do not know the reader personally, address the reader as Mr. or Mrs 2) Some words use power implications (some words are not appropriate when one is talking to a superior) 3) Be straightforward (Do not write extra information just to waste time and not get to the point)
CHAPTER 5
ADAPTING TO AUDIENCE
CHAPTER 6
MEMOS AND LETTERS WRITING
Various types of letter
Various types of letter Enquiry and Reply Complaint and Adjustment Job Application, Job Offer, and Reference Financial Disciplinary and Legal Circular and Sales Congratulations, Sympathy, and Appreciation
Introduction to memo
Importance of Effective Memo To inform of decision, actions. To request decision, actions. To remind of action that is needed To provide information of any kind.
Checklist on Proper Writing Checklist on Proper Writing Be formal but not stuffy
Look out for grammar, spelling, and punctuation Make writing clear, concise, and easy to read Eliminate business jargon
CHAPTER 7
REPORT WRITING
Introduction to Report Writing Many routine reports are submitted at regular interval. Reports very important methods of gaining information. Reports are usually presented in writing.
Types of Report
Reports Writing: Terms of reference Procedure Middle End Findings Conclusion Recommendation (if required)
Introduction
A formal report should consist of: A companys name A heading Terms of reference Why report is written? Who requested the report to be written? When it is written? Procedure Brief the methods use to generate in data used Findings *longest part in a report
Tittles
Information collected should be presented in arranged logically Sub-heading and enumeration should be utilized for clarity Conclusion No new fact initiation Make implication of presented facts in finding Recommendation It is not to decide but just a mere suggestion Closing section Signature, name, title of writer, date, reference
CHAPTER 8
PROPOSAL WRITING
Introduction to Proposal Writing
Competitive proposal is proposal made to compete against each other for limited allocated resources. Non-competitive Proposal is proposal made under no nature of competition, where is it a document to suggest.
Gathering information Analyzing information Preparing the progress report Organizing information Draft writing Draft revision preparing visual support Draft editing Proofreading the report
CHAPTER 9
ORAL PRESENTATION
Purposes in Oral Presentation Purposes in Oral Presentation Informative presentation; Intended to inform or to each Persuasive Presentation; intended to motivate audience to act or to believe
Types of Presentation Types of Presentation Interactive presentation; Conversation to determine needs, probe objection, and gain provisional agreement, as to get ideal action be carried out Monologue Presentation; Preplanned presentation reducing deviation as queries are held till the end of presentation Guided Discussion; presentation of issues that speaker and audience have agreed in advance
1) Check the source of the data 2) Determine the story you want to tell 3) Choose the right visual for the story 4) Follow the convention for designing typical visuals. 5) Use color and decoration with restraint 6) Be sure the visual is accurate and ethical
CHAPTER 10
JOB APPLICATION
Job Application Letter; Cover Letter Solicited Application Letter; Application letter sent for company that have acknowledge it vacancy offering
Types of Interview (common) : Behavioral interview; emphasize on actual behavior rather than plan or principle Stress interview; emphasize on physical or psychological competence through stress posed.